Petdirect website is very user friendly. Extensive product range. Pet food prices lower than most other stores/online sites. Fast delivery, super efficient auto-delivery (which is easy to update/ch... Ver más
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Consulta las opiniones de los clientes
Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... Ver más
I always have a quick response and delivery is very quick. Products are well priced. There is also a lot of variety to choose from with good information about ingredients and other product related inf... Ver más
The product we ordered is helping our dog with walking and movement, whereas he had a little difficulty. We will be ordering more and grateful for the Auto delivery. Communication is excellent keepi... Ver más
Información sobre la empresa
Escrito por la empresa
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Información de contacto
32e Patiki Road, 1026, Auckland, Nueva Zelanda
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Great range of products
Great range of products, reasonable prices, awesome customer service
4 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Mōrena Sarah
Hi Sarah,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our range of products, found our prices reasonable & we agree, our Customer Care Team are awesome!
I’ve been buying my pooches goodies…
I’ve been buying my pooches goodies from Petdirect for awhile now. They always have the most competitive prices and a fantastic range. Free shipping on my expensive orders of food always keeps the price down. Thanks team!
1 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Mōrena Kerryn
Thank you so much for your glowing review! We're thrilled to hear that you and your pooches are happy with our range and pricing. We strive to offer the best value and convenience, and it's wonderful to know our free shipping makes a difference for you.
Pet direct is the only place for my pet. There awesome at pet direct my first…
There awesome at pet direct my first time ordering I accidentally ordered the right brand but wrong type .
Within 12 hrs I had been refunded so I could order the right bag. There quick , efficient , Hassel free , fast delivery
13 de enero de 2026
Opinión espontánea
Respuesta de Petdirect
Ata mārie Rochelle
Hello Rochelle,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that your first ordering experience with us was smooth and efficient. We pride ourselves on providing quick and hassle-free service, and it’s great to know we met your expectations.
Respuesta de Petdirect
Hi Rosanne,
Thank you so much for your kind words and the rating! We're thrilled to hear that you had a great experience with our customer service team. If there's anything else we can do for you, please don't hesitate to reach out.
Excellent service with quick delivery
Excellent service with quick delivery
1 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Martine,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you were pleased with our excellent service and quick delivery. Your satisfaction is important to us, and we look forward to serving you again soon!
Fantastic selection and fast delivery.
Fantastic selection and fast delivery.
Very impressed
20 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Annamae,
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you were impressed with our selection and speedy delivery. We look forward to seeing you and your pets again soon!
Quick delivery
Quick delivery, AutoDeliver is great and very easy to change dates, send now & skip compared to other companies. Good range of product options to keep my kitties happy.
26 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Kelly,
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with our quick delivery and the flexibility of our Autodeliver service.
Fastest delivery ever!
Great prices compared with others and the delivery was super quick, right to my door.
As we live rurally its a great saving over driving to buy at the overpriced stores in town- a double win!
The auto repeat ordering is great, no running out of food for the pets when life gets busy.
Thanks PetDirect, I'll be back!
27 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Doggy Dad,
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with our prices and speedy delivery, especially in rural areas. It's great to know that our Autodelivery ordering feature is making life easier for you and your pets, especially in this economy!
I find the company convenient for…
I find the company convenient for delivery. Customer care is an easy phone call away.Friendly and helpful people to talk to. Good price too
29 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Susan,
Thank you so much for your wonderful review! We're thrilled to hear that you find our delivery service convenient and appreciate our friendly and helpful customer care team.
Excellent in every way
This company is excellent in every way - from their product range to their customer service. Have never had any problems with delivery or getting questions answered!
2 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Bettina,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with our product range and customer service.
Great prices and very fast delivery and…
Great prices and very fast delivery and also the auto repeat is a great way to keep on top of things
29 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Hi John,
Thank you for the fantastic review! We're thrilled to hear you enjoyed our prices, speedy delivery, and Autodelivery service. Your feedback is greatly appreciated as it helps us continue to provide excellent service.
Product is always good value and…
Product is always good value and delivered promptly. Staff alway ready to answet any question.
28 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Maureen,
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our products to be of good value and that your orders are delivered promptly.
Good fast service especially living…
Good fast service especially living rurally so you don't have to drive anywhere
27 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Jenny,
Thank you so much for your kind words and for giving us a 5-star rating! We're thrilled to hear that our fast service is making life easier for you, especially living rurally.
I was impressed by how easy it was to…
I was impressed by how easy it was to place an order from the selection. The product range was clearly organized, and filters made it simple to find what I wanted. Adding items to the cart was quick, and the checkout process was straightforward with clear prompts and flexible payment options. Order confirmation came instantly, and shipping updates were timely and accurate. Overall, a smooth, hassle-free experience from start to finish.
2 de marzo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Michael,
Thank you for your fantastic review! We're thrilled to hear that you found our ordering process easy and efficient. It's great to know that our updates kept you informed every step of the way.
Great range of products
Great range of products. Good sales on the food i purchase. And fast delivery.
24 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Lynn,
Thank you so much for your fantastic review! We're thrilled to hear you enjoy our wide range of products and sales on your preferred food. Fast delivery is a top priority for us, and we're glad it ticks all the boxes for you.
Great online process
Great price, excellent range of products quick easy prompt order and delivery process.
29 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Smith Whānau
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our great prices, product range, and efficient ordering and delivery process.
Great prices and easy and quick…
Great prices and easy and quick delivery.
1 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Arista,
Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed our great prices and speedy delivery. We appreciate your support and look forward to seeing you again soon!
Thank you Petdirect!
Fab products and customer service (super quick delivery!) Thank you Petdirect!
1 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Fi,
Thank you so much for your fantastic review! We're thrilled to hear that you’re happy with our products and speedy delivery.
You won't shop anywhere else again.
Only once have I not received an order the next day. Believe me the prices of the products, choices and shipping costs make this my number one for me and B.
28 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Ata mārie Carol
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our service, product range, and delivery speed. It's always a pleasure to serve dedicated pet lovers like you 🐾
Great product range really fast…
Great product range really fast delivery very polite staff when instore
24 de abril de 2026
Opinión espontánea
Respuesta de Petdirect
Ata mārie Lisa
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our product range and experienced fast delivery.
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