Petsnooze Opiniones 

310
•
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It didn't arrive when expected and I received no response from customer service when I was requested an update. When it finally arrived a over a month later it was no use (I'd to buy another one else... Ver más

Valorada con 1 estrellas sobre 5

Ordered from here a month ago. Had to email company due to lack of dispatch notification, didn't get dispatched until after they replied. Site had no indication items were coming from China. Item is a... Ver más

Valorada con 5 estrellas sobre 5

My lovely dog collar arrived today, i was a little worried due to the Royal Mail strikes but all arrived ok in about 12 days, which considering the strikes and the free delivery i was fine with. Previ... Ver más

Valorada con 5 estrellas sobre 5

Good choice of dog beds my dog house got here today it’s roof is pretty simple to attach and seems sturdy now I’ve put it up dog was really curious and once she’s gone in she’s just sat there with her... Ver más

Información sobre la empresa


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(310)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Takes forever to come! Still waiting weeks on!

OMG! This place takes ages to send out your product! I've been waiting a month now and still no delivery - it's on its way apparently! Although its a UK website I think the items must be shipped from somewhere else and you only have an email (no reply) and no number. I think I could have made the dog bed quicker!

20 de mayo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Happy dogs

The products took a while to arrive but once they did the items ordered are great quality and some very happy dogs with there new beds

20 de mayo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Thin and insubstantial item

The 'cosy calming' bed we bought for our Saluki is really not as advertised. It's very thin, insubstantial. It arrived vacuum packed and I did spend a long time 'puffing it up' as advised. It made very little difference. You can hear her bones hitting the floor when she lies down in it. Needless to say she doesn't want to use it!

I am currently trying to get a refund and it's not proving easy...

Update:
customer services have now been in touch to offer a full refund 🙏 I'm very happy with their service.
The bed might be more suitable for a much smaller dog (ours is not that big... medium sighthound)

12 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Petsnooze customer service

11/5 STILL NO PARCEL ABSOLUTELY DISGUSTING
Ordered a dog bed 25/4 chased a week later for eta only to be told already in transit and to find this morning item only dispatched yesterday very dissatisfied with there customer service would never use them again

8 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

No problems

After reading mixed views i was a little concerned but i can only advise from my own experience.

I ordered a Cosy Calming Pet bed and an engraved collar on 20th April. I hate the thought of paying for delivery so the free delivery was a bonus.

Both items turned up in the 1st May. It was exactly what i ordered and the price was the best i could find.

So all in all no problems, good products, arrived as described.

Cheers Mark

7 de mayo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not a UK Company and quality isn’t great !

Have 2 Pet rugs I emailed and changed one to a different colour was acknowledged but still came wrong ! Poor quality also ordered a deep plush protector bed quality is awful and the grey looks like a blue .
My advice look at reviews before ordering and look for a UK company !! Lesson learned .

6 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Oh dear i wish I'd read other reviews…

Oh dear i wish I'd read other reviews before ordering! One bed has arrived I've emailed asking where the other one is. The quality is so poor, my dog stepped in it and it slid across the carpet. It's not going to last 5 minutes with Labradors, I ordered new beds as we've just lost our oldest boy and I wanted clean bedding.
I hope they sort my query out but I won't be ordering from them again.

5 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wouldn't buy from this company again

I wouldn't buy from this company again. Delivery took 3 weeks with no order updates. Unfortunately I never received the item and it was sent back. I have repeatedly asked for a refund and 6 weeks later I am no where further with resolving this issue. Awful company.

5 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Faulty product

I placed an order earlier this year, which was faulty when it eventually arrived. I contacted Petsnooze, who asked me to provide more details of my concerns, then photos, then video! They agreed to refund my money once the item had been returned. I paid almost £5 postage, which they still haven’t refunded…
Appalling customer service, cheap and tacky product. Would NEVER use again and sincerely advise you to do the same.

4 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pink Cuddle Bed

I would like to say that I am so chuffed with my pink cuddle nest for my kitten. It is fluffy and such a gorgeous colour my new kitten is so snug and looks really comfy. Will buy the bigger size when she grows up a bit. Chuffed to bits Thanks!

28 de abril de 2022
Opinión espontánea

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