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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Full marks to Niamh and James at the Buryon Road office. They were both amazing in securing a second set of keys for my flat. I found them professional and very helpful everystep of the way. The keys... Ver más

Valorada con 5 estrellas sobre 5

We on behalf of Philip James and assist with maintenance work an have done for many months. The team always provide as much information as possible with jobs and they are all very quick to respond to... Ver más

Valorada con 5 estrellas sobre 5

Very helpful experience rep - He (Titu) patiently answered, all my queries, whilst showing me around the apartment; which was advertised, on your company's website. Great customer handling skills.

Valorada con 5 estrellas sobre 5

I am a landlord. I have had a number of properties with Philip James for over 10 years. I have never had any cause for complaint. I am extremely happy with the service they provide. They are proactive... Ver más

4,1

Muy bueno

TrustScore: 4 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(56)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Full marks to Niamh and James at the…

Full marks to Niamh and James at the Buryon Road office. They were both amazing in securing a second set of keys for my flat. I found them professional and very helpful everystep of the way. The keys were ordered on the Wednesday and arrived by the Friday. Wow! Just awesome service!! Many thanks to you both for all your help.

21 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely terrible experience

Absolutely terrible experience with Philip James — I would strongly advise others to stay away.

At the end of our tenancy, they attempted to make unfair deductions from our deposit for reasons that are simply not justified. The flat was properly cleaned before we moved out, yet they still tried to claim cleaning costs with no reasonable evidence.

On top of that, they charged us for “missing” chairs that were never actually lost. We had temporarily left them outside the flat while moving our belongings, and the building management removed them without any notice. This was communicated to the landlord, but he failed to inform us — which is clearly not our fault. Despite this, the agent still tried to hold us responsible.

Even more concerning, they attempted to charge £400 for four old, worn-out chairs, which is completely unreasonable and far beyond their actual value. It honestly feels like an attempt to inflate deductions rather than resolve things fairly. Besides that they tried to take almost all our deposit around £800 for infiltrated claims that something is not cleaned or damaged.

This situation made it very clear where their priorities lie. Despite tenants also paying fees and trusting them to act professionally, they sided entirely with the landlord and showed no interest in being fair or balanced.

Overall, the whole process felt dishonest and opportunistic. I will not be dealing with this agency again and would strongly recommend others to be cautious.

19 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I viewed 2 properties which were…

I viewed 2 properties which were absolutely shocking.

First one was water damaged. The main reason the current tenant was leaving was due to this ongoing issue which started 2 years ago. Says a lot about the landlord. Even more so, the fact that a well established agency like PJ were even allowing viewings on behalf of a slum landlord just shows that it's all about the money.

The feelings and smell of damp was bad enough, let alone the actual state of the place.

2nd property I viewed was advertised poorly. Because the LL and PJ both knew that a 2 up 2 down terraced house converted into pathetic studio 'apartments' will only appeal to people who literally have no choice.

Disgusted with PJ. Keep up the bad work.

Do not trust this company!!!! Humans clearly won't be treated like humans.

17 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Viewing

Hi, I appreciate the efforts of the team during the viewing especially TITU who had to wait longer as my train was delayed. Thank you

20 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rubbish avoid .

Rubbish avoid .. I have been renting since 2019 they are all fakes only helpful when it comes to money but when we have a issue with property and they say ohh it's all on line ok ,on line done ,email done ,phoned them and no one called you back ,all goes on deaf ears. They not good and rent increase when my neighbour whose place is similar size to mine is paying £200 less wtf !!!. So I wouldn't ever want to rent from them again .

6 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

It was my first experience of viewing property with Philip James property which is excellent the guy titu is very helpful and cooperative

16 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Titu is the best!

Titu at Phillip James was so welcoming showing us around the property, he couldn’t do enough and explained everything so throughly. Very kind and professional.

16 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful experience rep

Very helpful experience rep
- He (Titu) patiently answered, all my queries, whilst showing me around the apartment; which was advertised, on your company's website.
Great customer handling skills.

13 de diciembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

The place was nice has a good location

The place was nice has a good location. Titu the personnel who showed us around was welcoming and explained quite well
The only thing disappointing was the difference in the video on rightmove which was misleading

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good experience during property search

Although I didn't end up renting from James Philip, I had a good experience with them during my property search. Titu was really friendly and helpful, answering all my questions while showing me around the properties and suggesting others that might be of interest.

13 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Landlord

I am a landlord. I have had a number of properties with Philip James for over 10 years. I have never had any cause for complaint. I am extremely happy with the service they provide. They are proactive, timely and offer excellent market advice.

30 de agosto de 2024
Opinión espontánea

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