Phoneland Opiniones 

My daughters almost 16 years old, so a minor and went into Phoneland Bicester to purchase a power bank to recharge her phone. On returning home, she discovered that I already had one that I wasn't using. So she told me 'don't worry dad I kept the receipt you can take it back for me.

So I telephoned the store literally just over an hour later and they refused to refund her, even though the items was still shrink wrapped and completely untouched and unopened. And I had the receipt with transaction number etc

I then went into the store and couldn't find any refund policy at the point of purchase, where you would expect it and as she was a minor you would of thought something would of been said at the time of purchase which it never was, hence the reason she though I've got the receipt if I make a mistake it's not a problem I can always take it back.

I took pictures of the store to make sure, everything I've said can be verified. I even showed the man at the desk/till the power bank was sealed and unopened, just to prove a point that I was telling the truth and he was NOT interested at all by my complaint.

The store does NOT deserve your business, I would personally avoid and take your custom elsewhere. Why would you treat customers like this and expect them to return? And why would you think a parent wouldn't make a complaint either especially when they are just a minor?

An outstanding phone repair company. My wife had Apple battery problems recently, easily resolved and replaced. My Android phone pushed the back off the phone which I thought was due to removing an old case. In truth the battery had swollen and could have cought fire at any time. Battery replaced and the back plate repaired quickly and efficiently.
To add insult to injury my wife fell over in the door collecting my phone and received immediate assistance. Highly recommended.

Rude, unhelpful, and patronising (lack of) service.

Terrible service I went to get a case for my ipad mini 7th generation and they put 6th generation case on it and it doesn't fit i went to get them them put the correct one on it, they told me they will call but never did will never be going back into this rubbish store.

scam! ! !
This is truly the worst shopping experience I have ever had, customer service is unresponsive, the product is not as good as expected, I will not purchase any products from here

Avoid! Avoid! Avoid! Scammers! Change my screens some time ago, first fitted screen wasn't working properly After swap for new one after 3 months start have the same problem but I have been told that is my fault as I apparently dropped...(never happened) Never again use this scammers.

Went in today to buy a new phone case & cover for an iPhone 13 pro. The two guys working in the shop were both excellent! Very helpful & very friendly & at a really good price too! Highly recommended

PHONE LAND
Phone Land in Norwich,
just had the most insulting experience ever,
I was Called a Racist , for wanting a refund
on a previously opened item, incorrectly sold and extremely over priced
when i was refused a refund, i asked for full terms and conditions for purchased item .. i asked for his name to take the matter further .. the assistant who named himself first Omar , then Jimmy refused point blank to assist in anyway
then said it was nothing to do with the item , and it was racist motivation for returning the item
WOW, so insulting, not only to get ripped off, no refund and he said that .. Avoid this shop ,
receipt of item 24.99, online price 3.99 and the item had already been opened