PhonesLTD Opiniones 64

Respuesta de PhonesLTD

10 sept 2025

Hi Nick, really sorry to see you've left us a 1 star review.
After replying to your email and Facebook post comments, we checked our Messenger inbox and cannot find any messages from you, sorry.
We even checked in our 'spam' folder but no sign of any messages, we're not sure if there's an issue with Messenger but we are receiving messages from others.
If you need any further help, please reply to the email and we'll try our best.

Respuesta de PhonesLTD

6 jun 2025

Hi Keith, this is great to hear, thank you so much for your review.

Respuesta de PhonesLTD

5 jun 2025

Hi Bradley, thank you so much for your review and kind words 😊

Respuesta de PhonesLTD

27 may 2025

This is great to hear Patrick! Thank you for your review and for using our price comparison website, we hope you enjoy using your new phone.

Respuesta de PhonesLTD

14 may 2025

Hi Mel and thank you for your review.

We completely understand your frustration as the retailer offering the deals that include a Galaxy Watch7 has advised us that they are experiencing high demand and serious stock issues.

Although we appreciate your review, there's nothing we can do as we are the price comparison website you used to find your chosen deal.

We're guessing from what you've written that you've already spoken with the retailer you purchased from as we don't offer telephone support ourselves?

What they've stated is their normal policy in that they won't dispatch the phone until all of the included items are available to send with it.

The Galaxy Watch7 is not actually free, it's part of your chosen plan and a discounted cost has been worked into the monthly price.

We're really sorry to hear you have to wait for your order to arrive and can only advise to keep in contact with the retailer until you have received it.

They have advised us they are expecting regular, weekly shipments from Samsung to fulfil all of their backorders.

Hoping this helps, please let us know via Facebook Messenger or email if we can help you further :)

Respuesta de PhonesLTD

15 abr 2025

Hi BryanK, thank you for your review but we believe you may have the wrong company?

PhonesLTD.co.uk is a price comparison website, we don't make any outbound calls at all, everything is online.

We wonder if this was a cold calling scammer trying to gain your personal and banking details over the phone?

Hope this helps, please let us know if we can help you further.

Respuesta de PhonesLTD

21 nov 2024

Hi and thank you for your review.
We're pleased to hear you found a great deal on our website, but for any potential customers reading this we need to state that you didn't pick up your phone from our store.
Some of the retailers we feature on our price comparison website allow you to pick up from their high street shops, the Three network being one of these.
Thank you for using our price comparison website and we hope you enjoy using your new phone, please let us know if you ever need any help. :)

Respuesta de PhonesLTD

18 nov 2024

Hi Ashley, this is great to hear and thank you for your review.

Thank you for using our price comparison website and we hope you enjoy using your new phone, please let us know if you ever need any help. :)

Respuesta de PhonesLTD

30 sept 2024

Hi Benal, thank you for your review.

We only operate under one name and that's PhonesLTD.co.uk, it's our price comparison website and is owned by our parent company VTO3 LTD.

We're sorry you felt we deserved just a 1 star review and we'd really like to do better, would you be able to explain what's happened please?

Did you have an issue with one of the retailers we feature on our price comparison website please?

They have all been trading for many years and gave good customer reviews, so we'd really like to learn if it's a problem with our website or the retailers that needs improving please?

Any extra information would be greatly appreciated.

Many thanks :)

Respuesta de PhonesLTD

16 abr 2024

Hi and thank you for your review.
We're sorry to hear about your experience and can confirm that unfortunately we no longer offer telephone support due to distance selling rules.
We have dedicated teams helping with enquiries via Facebook Messenger and email (info at phonesltd.co.uk), please send us a message and hopefully we can help you further.

Respuesta de PhonesLTD

29 ago 2023

Hi Joanna, thank you for your review, however I think you may be the victim of a cold calling scam?
PhonesLTD.co.uk is a price comparison website, we don't take or fulfil any orders.
We've written an article about the scam to help victims, here >>>
https://www.phonesltd.co.uk/currys-carphone-warehouse-mobile-contract-cold-call-scam-fraud/

Action Fraud have also written a piece, here >>>
https://www.actionfraud.police.uk/upgradescam


I hope this helps, if you need any help please feel free to email us on: info@phonesltd.co.uk

Respuesta de PhonesLTD

6 jul 2023

Hi Jim, thank you for your review.

Please know that we don't send out phones.

PhonesLTD.co.uk is a price comparison website, we don't take any details to use our service and don't take or fulfil any orders.

This sounds like you may have been the victim of a common cold calling scam?!

They call pretending to be from UK mobile companies offering very cheap deals to gain your personal and banking details over the phone.

They then use your details to order a different phone and once delivered claim they've made a mistake.

They then try and convince you to go to the post office and send the phone to an address they provide, where they send someone along to wait for the package and steal the phone!

We've written an article about this on our website, here >>>
https://www.phonesltd.co.uk/currys-carphone-warehouse-mobile-contract-cold-call-scam-fraud/

Action Fraud have also written a piece about this scam, here >>>
https://www.actionfraud.police.uk/upgradescam


Please immediately cancel your bank card to stop any further fraud.

I hope this helps, please let us know if we can help you further either via email: info@phonesltd.co.uk or via messenger on Facebook, Instagram or Google.

Respuesta de PhonesLTD

16 dic 2021

Hi Amer, we don't take any details to use our service?
PhonesLTD.co.uk is a price comparison website, we don't actually take or fulfil any orders ourselves.
If you've been contacted via a cold caller claiming to be from PhonesLTD, please be aware there is a widespread scam taking place.
We've written an article about it on our website, we can't post links here but you can find it by searching Google for 'Carphone Warehouse Scam'.
I hope this helps, if we can help you further please call us on 01473 231323.

Respuesta de PhonesLTD

19 feb 2021

Hi Egle, thank you for your enquiry.

Phonesltd.co.uk is owned and operated by VTO3 LTD, co. no. 05528173.

You can find further information at the bottom of every page of our website.

I hope this helps, if you have any further questions please feel free to email our team at: info@phonesltd.co.uk or call 01473 231323.

Many thanks.