Picture Perfect Home Ltd Opiniones 

We purchased a clock, paying £98. Unfortunately when it arrived it was damaged and poor quality. Upon reporting this damage, it was suggested we take the clock apart ourselves to fix it. We initially were happy to try this, but a serious family illness changed our priorities somewhat. We therefore decided to request an exchange, only to be informed that all of these clocks are of this same quality and what we had been sent was the best one they had. We appreciated the honestly regarding the clock being poor quality, agreeing with them that they're very much 'Temu' standard and asking what price they would be selling them off at; since they clearly weren't worth the almost £100 price tag. We were told the price wouldn't change. We like the quirkyness of the clock, so decided to take our chances and get it exchanged anyway. We were then told that there wasn't any point exchanging as they're all this quality and wouldn't suit us. We were then told that secure packaging would be sent so we could return it to them, to be resold! The original packaging was damaged when the delivery agent saw fit to leave it on the doorstep in torrential rain for 3 hours. Returning this clock, knowing it will become someone elses problem when sold on, just does not sit right with us. We don't think someone else should be sold a returned poor quality damaged item, which the seller has admitted is poor quality and is an item that receives constant complaints. We have to return it for our £98 refund, but do not want someone else to buy it and have the same issue. Financially we want our money back. Morally I'd rather bin it then be a part of another Customer having the same hassle. It also makes us wonder if a refund will come, given the ethics of the seller, or if we will face allegations of not packaging it correctly, or similar. Really torn as to what to do here. Noone can afford to loose £98, but st the same time you can't put a price on basic standards of decency.

I was wary ordering as I had never heard of this Company. I am so glad I found them. Ordered a Hall Table with glass top. Good quality. Fast delivery. Very very well packaged. It's stunning. Very easy to put together. ( at least for my husband!). Large sections fit together. Great price. I will be ordering again soon.

Ordered a 4 drawer mirrored diamond crush chest of drawers. Lovely item well packaged. Reasonably priced. Delivery guys were great. Would highly recommend and would order again

I had bought a dining table and 4 chairs from another shop and wanted another 2 identical chairs. Picture perfect home had 2 matching chairs. They were incredibly helpful making sure the chairs were the same. The price was very good and delivery extremely quick. I am so impressed with the helpfullness of staff, quality of product, pricing and speed of delivery.

What a lovely company, proud of what they sell and eager to help.
I spoke to someone to get a size on the 2nd table that was in the nest of 2 that I purchased and they helped me instantly.
The item was delivered quickly, and the packaging was excellent, it makes a change for someone to care about the condition it arrives. The item itself a nest of 2 oak tables were of excellent quality and I couldn’t be happier. Thank you so much.

Amazing company, I have ordered 3 times. Last time one of my bedside units has a slight crack at the back (no fault of the company ) so I emailed them, was told 2 weeks for a replacement which is understandable ! A week later got phoned off delivery company they were bringing it next morning and the guys were lovely even took it upstairs I will 100% be ordering again

I have had some lovely pieces of modern furniture from Picture Perfect. Furniture delivered on time and well packaged. Great prices. I would recommend this company and i would purchase from it again.

Beautiful Alvaro coffee table, but base is a bit scruffy. Trying to sort the issue. Will update later.

Absolutely stunning and solid furniture. Delivery people kind, on time, super smooth transaction and unbelievable beautiful products, highly recommended company. I will definitely use it again.

What a great find,impressive array of quality and value for money goods for the home. Found this fabulous wall clock which looks amazing in my kitchen/diner. Clear numerals & hands plus the added quirk of moving cogs. Impressive. Price was the best value for money across a number of other similar products on the Internet or in store. Simple to order, emailed with confirmation and delivery details. Very well packed ensuring product protection. Good experience of shopping with a new found treasure trove of home ideas.

Leather Tub Chair.
Decent quality, good value and quick delivery.

Daughter purchased Boho Rustic Solid White Washed Mango Wood Carved 4 Drawer Chest Of Drawers.
All info on this states that it is solid mango wood.
IT IS NOT. The bottons of the drawers are not solid mango wood & are made of a very soft flimsy cardboard like material.
Would not use this company again not knowing what you are actually getting by the wording of their description till your item actually arrives & youvreal7se you have been misled & missold.

I ordered a product that was damaged on receipt. It took a few emails as this is a small team so I understand why, but they arranged collection and refund without hassle and I appreciated the team’s support.

Just to say

A big thank you to Jack for going above and beyond to get the clock to us after we saw it online!!

Clock arrived safely within 4 days and was well packaged - can’t thank you enough for a great service to posting to the ‘Highlands’ when some companies charge the earth or just won’t - even by using royal mail.

Brillant!!!

Ordered a moving gears wall clock but it didn’t work upon receipt. Replacement swiftly received and I was kept up to date at all times. Beautiful clock and despite the initial problem would definitely order again and feel the the five star review is still relevant due to the excellent customer service 😀

Picture perfect were very quick to correct and issue with our beautiful silver and glass lamp table.
Would definitely buy from them again.

I ordered a wall clock that was supposed to be shipped within 5–7 working days. It was shipped earlier than expected, but contrary to the company’s own terms and conditions (clearly stated in the confirmation email), I received no notification whatsoever—neither by email nor SMS—until two hours before delivery.

To make matters worse, the courier chose to deliver the item not to my actual neighbours, but to someone at the far end of the street—someone who even claims to have refused the package! Unsurprisingly, the item was lost.

What truly shocked me, however, was the customer service. The first person I spoke to at least seemed to show some understanding. But the next representative was incredibly rude and dismissive. He sent me a cropped photo of someone allegedly accepting the parcel, but with no identifiable features or clear location. His suggestion? That I go door to door in my neighbourhood like a detective to investigate the interiors of people’s homes. Seriously?

There was no apology, no effort to resolve the situation, and not even a basic acknowledgment that this delivery was mishandled. I was never given the chance to choose a safe place or a suitable delivery date—again, in direct contradiction of their own stated policies.

Worse still, they never once replied to any of my emails. Every single time I needed an update, I had to chase them myself by phone. Promises to call me back were never kept.

This has been, hands down, the worst customer experience I’ve ever had. Completely unacceptable and deeply disappointing. What a shame.

The quality of my items and price
The superfast delivery service and the helpfulness of there delivery driver
Placed another order from this fantastic company

Great customer service, quick response to emails and good communication re delivery
Lovely Island Unit

Easy to order, well packaged, speedy delivery, quality product