Customers pay for their mistakes
Ordered a seatpost part for my bike Wilier filante SLR but arrived a seatpost fro wilier zero slr. Despite from email thread it was clear it was their mistake they forced me to pay shipping back the wrong item to them and also threatened me to pay the shipping back of the wrong piece to factory in Italy otherwise I would not have received the right piece. I clearly stated that was for my wilier filante SLR also in the subject of the email but there was no way to let them pay for the replacement. I contacted also ACM in Netherlands and they clearly said I was right and they had to provide replacement for free. They have also stated this on the policies on their website. I had to deal with four different people one of which very arrogant and rude saying I made a mistake and i had to pay. Instead of act legally, I decided to pay shipping back of the wrong part to them simply because I did not want to spend more time and money for them. I finally received the right piece after a month. I also contacted Wilier in Italy saying that such kind of experiences affect also the reputation of the brand. From now on, I will try to only purchase in physical shop to avoid this kind of situation.