Only giving it 1 star cos no option for none! Ordered 2 dunilop pillows £150. Never arrived! Website then said new site coming soon! Reclaimed the money off my bank after only receiving automated e... Ver más
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Consulta las opiniones de los clientes
Smooth and easy ordering, speedy delivery. Good communication along the way, and I really like my pillow. Would def recommend to others.
La empresa ha respondido
I was specifically looking for a new Dunlopillo pillow and found Pillow World selling them. I know they are not easily available due to the company no longer existing but the pillows still be manu... Ver más
La empresa ha respondido
Great choice of different brands. Plenty of information about different types of pillow and being able to compare different pillows helps to make choice. Just a few hours after placing order it was a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Información de contacto
4,3
Excelente
1 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
clear unambiguous description on website
clear unambiguous description on website
12 de junio de 2026
Opinión espontánea
Respuesta de Pillow World
Thank you for your review Unaiza!
We're delighted to hear that you found our website descriptions clear and easy to understand. We work hard to provide all the information needed to help customers choose the right pillow with confidence.
We really appreciate your feedback and thank you for choosing Pillow World.
Happy sleeping 💤
Smooth and easy
Smooth and easy ordering, speedy delivery. Good communication along the way, and I really like my pillow. Would def recommend to others.
4 de junio de 2026
Opinión espontánea
Respuesta de Pillow World
Thank you for your fantastic review!
We're so pleased to hear that your ordering experience was smooth and easy, and that your pillow arrived quickly. It's great to know you were kept informed throughout the process and, most importantly, that you're enjoying your new pillow.
Thank you for recommending us to others – it really means a lot to our team.
Happy sleeping 💤
Scam
Ordered and paid for the pillows back in February, nothing arrived and email address no longer exists. This is a scam company so please avoid at all costs!!
15 de febrero de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Only giving it 1 star cos no option for…
Only giving it 1 star cos no option for none! Ordered 2 dunilop pillows £150. Never arrived! Website then said new site coming soon! Reclaimed the money off my bank after only receiving automated emails, no response after contacting them 3 times.
Bank paid out because they pillow world failed. Crap customer service cos there wasnt any! Website down and rubbish.
AVOID AVOID AVOID!
RAISE A CLAIM WITH YOUR BANK
30 de enero de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Rejected dispute after not delivering order
Less than 1 star for not only not fulfilling my order in February, which I accept is an unfortunate financial issue, but for now declining my dispute such that I now have to spend more time providing evidence.
Very disappointing and frustrating.
1 de mayo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
This company is a SCAM
This company is a SCAM! ordered in February and no pillow. Website is now saying ‘opening soon’ and phone line is just a recorded message. Used charge back from my bank to get my money back.
AVOID!!!
20 de febrero de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Disputing our money back
Ordered a pillow the beginning of Feb and it did not turn up. Emailed to ask about the order with no response and then went to the website which was closed. I found out they had closed the company- no communication with its customers. They recommended to refund through our card provider which we have done and Pillow World are now disputing the claim with our bank - awful company. First they give no communication they have gone out of business, then they advise how to get your money back and then they dispute you trying!!
25 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible company!
I ordered a pillow on 5th Feb 26 and after receiving numerous emails stating my delivery had been delayed I finally received one to say my order was on track. But still never received anything. I tried emailing them to find out when delivery would be but received no response. When I tried to go on their website it was closed! Came on here to look at reviews and seen numerous complaints saying the same thing. Also seen replies from the company themselves advising people to contact their bank for a refund so I did the same. Just received a message from my bank telling me that pillow world are challenging my dispute! The absolute cheek of this company! Even if they do get back up and running I would never order from them again. I’m honestly furious they have the nerve to challenge my dispute when they themselves have said they are facing issues and to claim our money back via the bank.
17 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible company
Terrible company, will never use again. Order didn’t arrive within dispatch time and then when I went on their website it was shut down. Tried emailing the company and no reply. Uncontactable and saw reviews on here that people also had not received orders. I have screenshots of the company replying to these reviews and advising people to contact their card issuer. This is what I did and now 2 weeks later Pillow world have the nerve to challenge this dispute despite telling us to go down this process. Unbelievable scammers. They have our money and no product delivered.
13 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Unfortunately this company is a…
Unfortunately this company is a complete let down. I ordered on 9th February It's now 11th March and no sign of the pillow, no communication despite emailing the helpline 3 times. I'm not sure where the good reviews have come from but I cannot recommend using this company, it feels like I've been scammed. Use this company with caution, one of, if not the worst company I've dealt with for years. I'd like to give less than one star if it was possible. Beware, you may not get your pillow or communication.
11 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
This company has likely ceased trading…
This company has likely ceased trading or is having financial difficulties. I placed an order 02-Feb-2026 and after initial responses of item is in stock and my order was being processed, I waited more than 30 day, still no delivery, so I contacted my bank and raised a dispute with them.
Look up - Greg Suthern joint CEO of Pillow World on companies.gov.uk
8 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
No returns or after sales
Pillow World are uncontactable and will not respond to emails.
Returns policy is to email an unmonitored mailbox.
Would not recommend.
4 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible do not order
Order never arrived. Waited over a month now. No response from customer service emails. No phone number to call. No updated tracking. Had my money for a month and nothing received. Disgraceful.
6 de febrero de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
"Ceased Trading" - untrustworthy
I ordered a pillow from Pillow World. When delivery was overdue, I emailed the company and was told that they had ceased trading. They are not honouring existing orders and have kept my payment, advising me to contact my card provider to request a chargeback.
I would not trust this company again.
2 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Still waiting for my order placed on…
Still waiting for my order placed on 9th February 2026! It’s 1st March as I write. Heaven knows what’s happened. I have a couple of emails to say they are ‘working on my order’. Feel like cancelling but I will give it a couple more days.
1 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
AVOID AVOID. SCAMMERS.
Avoid, after reading the numerous reviews. I’ve seen that I’ve fallen for this stupid company. Ordered some pillows worth £70 at the start of February, but had multiple automated emails explaining my order is still coming, etc. Pillow World forgot to mention on these emails they are no longer trading.
Don’t bother trying to contact them, you’ll get nowhere. Now need to get the bank involved to dispute the charges.
Message for Pillow World:
I hope you are sleeping easy at night knowing you stole money from innocent victims.
1 de marzo de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Bought seriously comfortable pillows in…
Bought seriously comfortable pillows in january of this year, washed one on a 30 deg, as stated and the pillow has snapped in half. tried getting in touch with vender all day yesterday and today, with no success.
want a replacement of a refund, but can't get intouch with the company.
27 de febrero de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible service and terrible…
Terrible service and terrible communication. My order was confirmed 18 days stating dispatch would be approx 7-14 days, I have sent two emails for an update and have had no response. My order is a present and will now not arrive in time and I’ve spent £160 and have had no feedback and have no idea when I might receive this order?
8 de febrero de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Ordered my pillows 9/2/26
Ordered my pillows 9/2/26, confirmation received, no reply when I messaged them to ask when I would receive my order.
25 de febrero de 2026
Opinión espontánea
Respuesta de Pillow World
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
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