Pinch A Penny Opiniones 

So I dropped off my pool cleaner because it stopped functioning. I was told it was under warranty. I was called 5 hours later and was told it was ready. I paid $20 bench labor and returned home only to find out that the unit was still not functioning. In fact it was doing the exact same thing. I took the unit back and waited for 2 days. I called and was told once again that the unit was under warranty and that my cost would not exceed $50. I explained that I just wanted the unit to work or for the unit to be replaced. I was asked if I had just put pavers in. I said no. The rep stated that there was a lot of grit in the unit. I do not understand what that had to do with anything. Isn't grit and dirt what the unit will find at the bottom of the pool? I waited 3 more days and called again and was told that they were waiting for the manufacturer to email them back. 3 days later and a little more perturbed I called again and was t ok old they were waiting for the manufacturer to email them back. I stated that I would appreciate a call from the manager or owner. Next day I called again and was told that they were waiting for the Manufacturer rep to email them back. A little more perturbed I was told that I was acting unreasonable and that I should not be raising my voice to the rep that I was speaking to. I stated I was at my wits end with this situation and the lack of communication from anyone on staff there as well as the lack of response from the owner or manager. I Al's stated at that time that I was not calling anymore being that every conversation with them was initiated by me and I need a call from the manager or owner. Much to my surprise this morning I received a call for an employee who explained to me that they were waiting for the manufacturer to email them back ARE YOU KIDDING ME. I asked why the manager had not called me back and she stated because she was. I then tried to explain to this employee that I did not care at this point if the unit was under warranty or not. I just wanted to have it fixed and I would pay. I was told that the warranty runs out in a week. I stated that this was irrelevant. Are you going to fix.. every time I started speaking bnb or asking a question I was cut off shut down talked over. She had no intention of hearing ANYTHING I had to say and evidently neither did the owner or manger. She hung up on me. I jumped in my truck and went to the store and was greeted by a young man and told him that I was there to pick up my pool cleaner. It was quite obvious that the condescending little girl was the one who handed it to him because she had nothing good to say and just continued to be a pompous butt head as I retreated not saying a word with cleaner in hand. HAVE A NICE DAY! Unbelievable! I took the cleaner to another pool store at 11AM. The cleaner was returned to me at 3PM. $10 dollars later it has been running perfectly. I tell this story because I entered the store originally with the expectation of them having a staff that could fix the cleaner but instead was ignored by staff and managers and owners. Treated with an attitude of indifference verbally abused robbed of $20 and close to 3 weeks of my life that I will never get back. WHY? I will never know. All I have left is to post this all over the internet.

This review reflects the Wellington FL store
6/17/2017
In June of 2016 I had pool diamond brite redone, was told I needed Pool chemically balanced after pool filled. Called Pinch a Penny and was told they could do it for $250 for 1 week they would check it daily and chemically balance, and brush the new finish. Well their guy showed up daily and quickly briefly brushed the pool and tested it but never added any chemicals. I took sample of pool water to their store, Results....... Not balanced and needed just about everything. This went on and daily after their guy left I kept taking samples over after about the 3-4 day of 7 I called and complained. They sent another guy out who checked on first guy I showed this guy my water test results from their own store. He reassured me his guy would put the proper chemicals in and balance the pool water. I continued to test water every day after their pool guy left, NEVER once saw him add any chemicals besides occasional liquid chlorine. After seventh day I debated about disputing my credit card bill but opted to just let it slide and Balanced the pool myself. The final straw was June of 2017 when I tried to return to NEW chlorine plastic containers that I had to pay $8.99 a deposit on each container. Completely new and intact, guy at register in their store tells me they don't refund Deposits anymore???? I stated I PAID the deposit and returned the containers intact I expect it back, he just smiled and stated we don't return deposits ( technically its not a deposit then its a screw job).
I took my water results that I got that day and BOUGHT all my needed salt, Muraitic acid, and Pool stabllizer at another pool store as I will continue to do here forth. Pinch a Penny you just lost along time year round customer, smile its your last time you screw me.
I have bought Salt bags and other chemicals for 3-8 dollars less then Pinch a Penny at 2 other pool supply stores in the area, and will continue to do so over the year the savings will be worth it. My recommendation to others in Wellington area shop around other pool stores test water for free and are cheaper and have better customer service and loyalty.

Was called by the main corporation 1 week after this post they stated they will contact the store, no response after another week I called to inquire Same Rep stated they could not reach the local store nor would owner return their calls............ Sounds like they have a franchise owner blowing them off