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Información sobre la empresa


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

15 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 75% de las opiniones negativas

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3,5

Todas las opiniones

(15)

15 opiniones en los últimos 12 meses

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Comprobamos las opiniones

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

CUSTOMER SERVICE DO NOT DO THEIR JOB -I ordered a mic and headset and…

I ordered a mic and headset and received a remote control.
I have sent numerous requests; some which have been answered; but always replying that it was a fulfilment issue and and they will send out the correct order, along with shipping details asap.
Over 2 weeks gone since my initial order still NO shipping details; still NO product!
NO contact telephone number
to try and sort this out; totally reliant on their support email which are NOT doing their job!
DO NOT BUY FROM THIS COMPANY!

22 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I haven’t received it

I haven’t received it, and bought something else instead.

3 de agosto de 2026
Logotipo de PEQ

Respuesta de PEQ

Hi, We're sorry to hear that your order didn't arrive and understand why you chose to purchase an alternative.

This is certainly not the experience we want for our customers. Allow us to check the status of your order and reach out you directly.

Valorada con 5 estrellas sobre 5

Outstanding Customer Care

I initially experienced a much longer delivery time than expected and even requested a cancellation because I had to travel and could not wait to receive the product. However, the team went above and beyond to expedite my order, kept me informed, and made every effort to resolve the situation as quickly as possible. I really appreciate their responsiveness and commitment to customer satisfaction. Thank you for turning a frustrating experience into a positive one. Great product!!

29 de julio de 2026
Logotipo de PEQ

Respuesta de PEQ

Hi, We're sorry to hear that your order didn't arrive and understand why you chose to purchase an alternative.

This is certainly not the experience we want for our customers. Allow us to check the status of your order and reach out you directly.

Valorada con 3 estrellas sobre 5

Very temperamental doesn’t like large…

Very temperamental doesn’t like large arenas , doesn’t like anything else around , hates any wind of outside

27 de julio de 2026
Logotipo de PEQ

Respuesta de PEQ

Hi, Thank you for sharing your feedback. We're sorry to hear that your experience with Pivo has been frustrating. Tracking performance can be affected by factors such as large arenas, we'd love to assist you more. Our team will reach out to you directly.

Valorada con 3 estrellas sobre 5

Slow shipping

I love the product.
I ordered a replacement remote on June 10, 2026 and it took 11 days to arrive. I had to pay for shipping so I expected my order to arrive much earlier.

14 de julio de 2026
Logotipo de PEQ

Respuesta de PEQ

Hi, We're sorry to hear that your order didn't arrive and understand why you chose to purchase an alternative.

This is certainly not the experience we want for our customers. Allow us to check the status of your order and reach out you directly.

Valorada con 3 estrellas sobre 5

It what be great to have a Day-Pass for…

It what be great to have a Day-Pass for the PRO Version

17 de julio de 2026
Logotipo de PEQ

Respuesta de PEQ

Thank you for your feedback and suggestion! We appreciate you taking the time to share it with us.

A Day Pass for the PRO version is an interesting idea, and we can certainly see how it would be useful for users who only need premium features occasionally. We'll be sure to pass your suggestion along to our product team for consideration.

Valorada con 2 estrellas sobre 5

I haven’t been able to use them yet.

I haven’t been able to use them yet.

20 de julio de 2026
Logotipo de PEQ

Respuesta de PEQ

Hi, Thank you for sharing your feedback. We're sorry to hear that your experience with Pivo has been frustrating. We'd love to assist you more, our team will reach out to you directly.

Valorada con 5 estrellas sobre 5

Very easy to track

Very good app and easy

25 de junio de 2026
Logotipo de PEQ

Respuesta de PEQ

Thank you for taking the time to leave a review! We are so glad to hear that Pivo is helping you with your riding journey!

Valorada con 1 estrellas sobre 5

Do NOT use QR Code in quick start guide

I tried to use the QR code in the Quick Start Guide that came with the device. The QR code took me to a site that asked me to set up an account. I went through the process including putting in a credit card number. The site indicated the membership was free but was providing a limited time use of other features that after 30 days I would be charged for if I didn't cancel before the 30 days were up. My credit card company blocked the charge so I stupidly used a different card that worked. The site then took me to something called altsoundcave.com and $2.99 was charged by WobbleBox.com to my credit card. So now I've had to cancel two credit cards for fraud and I'll have to contact all of the auto-pays that go to those cards. A huge waste of time.
In addition, after downloading the correct app from Apple app store, there are no instructions on how to use the device.

4 de julio de 2026
Logotipo de PEQ

Respuesta de PEQ

Hi Tracy, we're so sorry to hear about your experience. We've just sent you an email so we can investigate this further and assist you as quickly as possible. We look forward to hearing from you. Thanks!

Valorada con 5 estrellas sobre 5

Amazing customer service!

Bought a Pivo back in 2023, works wonders! The only issue I faced was a month ago where the video setting wasn't working and was just showing me a black screen. I can happily say that I communicated my problem with the pivo support team and had everything sorted out really quick! I'm was amazed with the positive customer service and how fast they replied to my emails.
Thank you very much!

22 de junio de 2026
Opinión espontánea
Logotipo de PEQ

Respuesta de PEQ

Thank you for taking the time to leave a review! We are so glad to hear that Pivo is helping you with your riding journey!

Valorada con 4 estrellas sobre 5

Problème de suivi de mon cheval lors de l'enregistrement de vidéos

J'ai eu un problème de suivi de mon cheval lors des dernières tentatives d'enregistrement de vidéo, une amie m'a conseillé de faire appel au service client.
J'ai eu une réponse rapide et en suivant les instructions, problème résolu.
Je suis satisfaite, merci à toute l'équipe !

19 de junio de 2026
Opinión espontánea
Logotipo de PEQ

Respuesta de PEQ

Merci d'avoir pris le temps de laisser un avis ! Nous sommes ravis d'apprendre que Pivo vous accompagne dans votre pratique du vélo !

Valorada con 5 estrellas sobre 5

Je recommande

Rien de mieux pour se filmer lors d'une séance équestre. J'ai le pivo depuis presque 10 ans, et il fonctionne encore comme s'il était neuf ! Et l'énorme point positif : en cas de beugue, le service technique met tout en œuvre pour résoudre le problème, rapidement, et avec sérieux et professionnalisme.
Merci pour cet outil de qualité !

19 de junio de 2026
Opinión espontánea
Logotipo de PEQ

Respuesta de PEQ

Merci d'avoir pris le temps de laisser un avis ! Nous sommes ravis d'apprendre que Pivo vous accompagne dans votre pratique du vélo !

Valorada con 5 estrellas sobre 5

C'est un très bon produit et ils ont un…

C'est un très bon produit et ils ont un super support d'aide . J'avais un soucis avec mon pivo . Ils m'ont aidé rapidement à résoudre le problème. Je recommande.

1 de junio de 2026
Opinión espontánea
Logotipo de PEQ

Respuesta de PEQ

Merci d'avoir pris le temps de laisser un avis ! Nous sommes ravis d'apprendre que Pivo vous accompagne dans votre pratique du vélo !

Valorada con 5 estrellas sobre 5

Customer service is great

Customer service is great. Top popped off when my daughter was using and they sent a helpful video to reassemble. I use my Pivo every ride to watch my bad riding form in horror, it really helps me see where I need to improve. My trainer can tell me all day long that I’m behind or in front of the vertical but I need to see it.

21 de mayo de 2026
Opinión espontánea
Logotipo de PEQ

Respuesta de PEQ

Thank you for taking the time to leave a review! We are so glad to hear that Pivo is helping you with your riding journey!

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