Evri damaged my item, I contacted and spoke too Ash who sorted it out. Resent the original order and added an extra item, great service
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Consulta las opiniones de los clientes
I've been using this company for several months now and find their products to be brilliant. They're colourful and stylish, but more importantly they work like a dream, are very simple to use, and... Ver más
La empresa ha respondido
The excellent customer services I received. After an error when placing my order and an item arriving which I honestly didnt order, Angel in customer services was quick to respond with my email and ha... Ver más
La empresa ha respondido
They scam me out of £35.95 for a order I made on 03/04/2026 and they used DPD to get it delivered to which I did not Receive and will not give you a refund. You have to get the refund back from your... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Pixl Vape Shop is a UK-based vaping company known for its innovative and high-performance disposable and pod vaping devices. Established under the company name Ideotech Ltd (Company Registration Number: 12892703), Pixl Vape operates from 85 Great Portland Street, London, England
Información de contacto
85 Great Portland Street, First Floor, W1W 7LT, London, Reino Unido
- 0118 229 0475
- info@pixlvape.com
- pixlvape.com
4,2
Muy bueno
35 opiniones
Ha contestado el 100% de las opiniones negativas
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They scam me out of £35.95 for a order…
They scam me out of £35.95 for a order I made on 03/04/2026 and they used DPD to get it delivered to which I did not Receive and will not give you a refund.
You have to get the refund back from your card provider
3 de abril de 2026
Opinión espontánea
Respuesta de PIXL Vape
We’re really sorry to hear about your experience and understand how frustrating this must have been.
This certainly isn’t the level of service we aim to provide.
We can confirm that a full refund has now been issued for your order, and as a gesture of goodwill for the courier issue, we’ve also added a £5 store credit to your account.
If there’s anything further we can help with, please don’t hesitate to get in touch with our customer care team, we’re here to help.
Kind regards
The Pixlvape team
Evri damaged my item
Evri damaged my item, I contacted and spoke too Ash who sorted it out. Resent the original order and added an extra item, great service
11 de abril de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for your kind review!
We’re really sorry to hear your item was damaged in transit, but we’re glad Ash was able to step in and get everything sorted quickly for you.
It’s great to hear you were happy with the resolution, and we’ll be sure to pass your feedback on to Ash, he’ll really appreciate it!
Thanks again for your support!
Kind regards
The Pixlvape Team
Annoying vape
Annoying vape. New device. Fully charged. Apart from the device locking randomly when the battery gets down to 60 odd percent it locks constantly.
30 de marzo de 2026
Opinión espontánea
Respuesta de PIXL Vape
We’re really sorry to hear about your experience with the device, that definitely sounds frustrating and not what we’d expect.
This isn’t typical performance, and we’d like to help get this sorted for you as quickly as possible.
Please reach out to our customer care team at info@pixlvape.com with your details so we can look into this further and find a solution for you.
We’re here to help and want to make this right.
Kind regards
The Pixlvape Team
Sent an email to customer care…
Sent an email to customer care regarding an order, the email was responded to within 5 minutes, Jackson was very helpful with his response.
20 de marzo de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for your fantastic review!
We’re delighted to hear that you received such a quick response and that Jackson was able to assist you so helpfully.
We’ll be sure to pass along your kind words to him, he’ll really appreciate it.
If there’s ever anything else we can help with, please don’t hesitate to get in touch!
Kind regards The Pixlvape Team
I would give it a minus I’ve spent more…
I would give it a minus I’ve spent more time being frustrated than enjoying do not buy it’s a con
21 de febrero de 2026
Opinión espontánea
Respuesta de PIXL Vape
We’re really sorry to hear that you’ve felt frustrated that’s absolutely not the experience we want anyone to have.
We take feedback like this seriously and would really like to understand what’s been going wrong.
Please reach out to us directly at 0118 229 0475 so we can look into your situation and work toward a solution.
We’re here to help and would appreciate the chance to make this right.
Kind regards
The Pixlvape Team
My parcel was missing for almost 2…
My parcel was missing for almost 2 weeks, some issues with the courier. Then I contacted the PIXL Vape, Kyle was really helpful and sorted it out immediately!
16 de febrero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you for sharing your experience we really appreciate it.
We’re very sorry to hear there were delays with the courier and that your parcel was missing for so long.
We completely understand how frustrating that can be.
We’re so pleased to hear that Kyle was able to step in and get everything sorted quickly for you.
At PIXL Vape, we always aim to resolve any issues as fast as possible and make sure our customers are looked after every step of the way.
If you ever need anything in the future, please don’t hesitate to reach out we’re always here to help.
Kind regards
The Pixlvape Team
Amazing Customer Service/ Care!
Being new to the vape world I thought I would try this company/ brand. After receiving my item, it started leaking. So I emailed PIXL and within 20 minutes received a phone call from a gentlemen called Kyle. They immediately rectified the issue by sending me a new product, and went way above and beyond in terms of customer support. I received my new items and couldn’t be happier with the products. I would highly recommend using this company as in all my 55 years on this earth, I’ve never received such good customer service and such a speed response. Again a very special thank you to Kyle for your prompt help, support and care with someone that knows nothing about vaping. 5 stars! I hope this helps anyone looking to buy a vape, please give them a try!
7 de febrero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for taking the time to share your experience with PIXL.
We truly appreciate your kind words, especially as someone new to the vaping world.
We understand how important it is to feel supported when trying something for the first time, and we are delighted that Kyle was able to assist you quickly and effectively.
While we are sorry that your initial item had an issue, we are pleased we could resolve it promptly and ensure you received a replacement that met your expectations.
Providing responsive, personal, and reliable customer support is extremely important to us, and feedback like yours reassures us that we are delivering on that commitment.
Your recommendation means a great deal, and we are grateful for your trust in our brand. If you ever need any further assistance, please do not hesitate to reach out we are always here to help.
Thank you again for your thoughtful review and 5-star support.
Kind regards
The Pixlvape Team
There was an error regarding shipping
There was an error regarding shipping, but this was rectified quickly and efficiently by Ash, so a 5 star it is.
2 de febrero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you for your 5-star review.
We’re sorry to hear there was an issue with shipping, but we’re really pleased it was resolved quickly and efficiently for you.
I’ll be sure to pass your kind feedback on to Ash, it will mean a lot.
Thanks again for your understanding and support.
Please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards
The PixlVape Team
This thing is worst vape I’ve ever…
This thing is worst vape I’ve ever experienced. It hisses and goes off by itself. Lady in the vape shop told me to buy a new one.
2 de febrero de 2026
Opinión espontánea
Respuesta de PIXL Vape
We’re really sorry to hear that you have experienced difficulties with our device, that’s absolutely not the experience we want anyone to have.
We take feedback like this seriously and would really like to understand what’s been going wrong.
Please reach out to us directly at 0118 229 0475 so we can look into your situation and work toward a solution.
We’re here to help and would appreciate the chance to make this right.
Kind regards
The Pixlvape Team
Brilliant Products, Brilliant Company
I've been using this company for several months now and find their products to be brilliant. They're colourful and stylish, but more importantly they work like a dream, are very simple to use, and my smoking of cigarettes has dropped around 90%.
Customer service is also great. I had a rare problem with a recent delivery (one device seemed to have a fault) and Kyle resolved the issue within a very short space of time.
I'd have no hesitation in recommending them to anyone who's wishing to switch to vaping.
29 de enero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re absolutely delighted to hear that you’ve been enjoying our products and that they’ve helped you cut down on cigarettes so significantly, that’s fantastic to hear and exactly what we aim for.
It’s great to know you find them stylish, easy to use, and effective.
We’re also really pleased we could resolve the delivery issue quickly for you. I’ll be sure to pass your kind words on to Kyle, he’ll really appreciate it.
Thank you again for your recommendation and continued support.
It genuinely means a lot to us, and we’re always here if you need anything at all.
Kind regards
The PixlVape Team
Great support
Great support from Ash, quick response and very helpful
21 de enero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thanks so much for the great review!
Ash will be thrilled to hear your kind words.
We’re happy we could help and appreciate you taking the time to share your experience.
Kind regards
The Pixlvape Team
Great customer service from Kyle
Great customer service from Kyle, I’ll definitely shop again!
14 de enero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you for the 5-star review!
We’re so glad to hear Kyle provided great customer service, we’ll be sure to pass along the praise.
We truly appreciate your support and look forward to you shopping with us again!
Kind regards
The Pixlvape Team
Respuesta de PIXL Vape
Thank you so much for the 5 star review!
We really appreciate your kind words about our vapes, customer service, and company.
Your support means a lot to us, and we’re always here if you need anything.
Looking forward to seeing you again soon!
Kind regards
The Pixlvape Team
Fantastic
Nothings ever to much! And Always reply back within a hour. Highly recommended Kyle, great customer service from him
13 de enero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for the 5-star review!
We really appreciate the kind words. Kyle will be delighted to hear your feedback, he always goes above and beyond for our customers.
Thanks again for the recommendation and for choosing PIXL Vape!
Kind regards
The Pixlvape Team
Fantastic Service
I had questioned about a charge i had on my account, got a phone call today 11/01/2026 from Kyle who sorted everything out for me and i got a refund on the charge i had.
Thank you so much Kyle.
11 de enero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you for taking the time to leave such a great review.
We’re really glad we could get everything sorted for you, and it’s great to hear that Kyle was able to resolve the issue and arrange your refund quickly.
We’ll be sure to pass on your thanks, your support means a lot to us!
Kind regards
The Pixlvape Team
Started using Pixl vapes in June 2025
Started using Pixl vapes in June 2025. Never had a problem with them. Easy to order and assemble. Wouldn't use any other company. Received a pixl LED light as a thank you and it's lovely
7 de enero de 2026
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for the 5-star review!
We’re really pleased to hear you’ve been enjoying your PIXL vapes since June 2025,
and that you’ve found them easy to order and assemble.
Your loyalty truly means a lot to us.
We’re also glad you liked the PIXL LED light, just a small thank you from us to you!
Thanks again for your support, and we look forward to continuing to provide you with a great experience.
Kind Regards
Pixlvape.com
The excellent customer services I…
The excellent customer services I received. After an error when placing my order and an item arriving which I honestly didnt order, Angel in customer services was quick to respond with my email and has gone over and above to rectify the problem. Cant thank them enough and will be using them again for all my vape needs. Many thanks
22 de diciembre de 2025
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for taking the time to leave such a kind 5-star review!
We’re really pleased to hear that Angel was able to resolve the issue quickly and go above and beyond to help.
Providing excellent customer service is very important to us, and feedback like this means a lot to the whole team.
Thank you again for your understanding and support , we truly appreciate it and look forward to seeing you again for all your vape needs.
Kind regards
The e-liquids.com Team
Thx Kyle
Solved my issue with highly efficiency,thanks for Kyle.
4 de diciembre de 2025
Opinión espontánea
Respuesta de PIXL Vape
Thank you for the 5-star review!
We're glad to hear your issue was resolved quickly and efficiently.
Kyle will be delighted to know he made a positive impact.
We appreciate your feedback and are always here to help whenever you need us!
Kind regards
The Pixl Team
Good customer service
Good customer service - polite, and compassionate. Everything you want in a discussion.
28 de noviembre de 2025
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for the 5-star review!
We're thrilled to hear that you found our customer service polite and compassionate.
Providing supportive, meaningful conversations is always our goal.
We truly appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us.
Kind regards
Pixl Team
Excellent assistance verifying details
I had placed an order which I was having difficulty verifying my details. Kyle called and explained my details had entered my name as MISS, not my initial name. I was delighted that Kyle had a) called to offer assistance and b) called back to confirm success. He was polite, helpful and kindly spoken and I am grateful for his call and his assistance. Thank you Kyle.
15 de octubre de 2025
Opinión espontánea
Respuesta de PIXL Vape
Thank you so much for taking the time to share this lovely review. We’re delighted to hear that Kyle was able to assist you so promptly and courteously. Verifying details can sometimes be a bit tricky, so we’re glad he was able to identify the issue, guide you through it, and follow up to make sure everything was successfully resolved.
We’ll be sure to pass along your kind words to Kyle, he’ll be thrilled to know his support made such a positive difference.
Thank you again for your feedback and for choosing us!
Kind regards
Pixl Customer Service
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