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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Using PlanUp has been a fantastic experience from day one. The support from Stephen, Tom and the team is outstanding. They’re always quick to answer the phone and have often gone above and beyond... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Really good piece of software, just the odd issue with crashing especially through windows and desktop. Slightly frustrating when adding walls and they have to run from the end of another wall but w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Plan-up for over 5 years and apart from the software being easy to use, with such professional results, the customer service is FIRST CLASS. They are friendly, knowledgeable and always a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Plan Up for over 10 years now and I can confidently recommend their services to anyone. They have always been at the end of the phone to help with any issues I might have plus they are sma... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software

Escrito por la empresa

Industry leading floor plan software for Estate Agents and Domestic Energy Assessors. PlanUp is the perfect tool to create marketing floor plans. Integrations with the UK's major accreditation bodies help streamline the data collection and calculation process, allowing DEA's to make calculations for residential energy performance certificates. PlanUp is also used by a multitude of other sectors, including Painters and Decorators, Carpet Fitters, Heating Engineers and Plumbers. An average of 35,000 floor plans are created every month, by users around the world, on Windows, Mac, and iPad.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

29 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(29)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Above & Beyond

Using PlanUp has been a fantastic experience from day one. The support from Stephen, Tom and the team is outstanding. They’re always quick to answer the phone and have often gone above and beyond to help us. One moment that really stood out was when one of our agents made a mistake on a floor plan that couldn’t be fixed. Tom manually rebuilt the entire plan within 10 minutes, completely free of charge. You don’t get that kind of service often.

The app itself is reliable, and easy to use. As an agency with several providers, being able to log in and view any of their plans at any time is a huge benefit. It means we can make quick changes remotely without delays or needing to go back to the original provider.

We highly recommend PlanUp, both the product and the people behind it.

9 de abril de 2025
Opinión espontánea
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Respuesta de PlanUp

Hi Alex, thank you so much for your kind review! We really appreciate your feedback.

Valorada con 5 estrellas sobre 5

ease and quality was superb

As an EPC assessor i was getting criticised by the auditors about the quality of my floor plans, etc. From the moment i first contacted the sales team, i was already considering the purchase, but was hesitant as to how it would help my business. Now ive got it, i had the usual teething problems, which i am now sailing through it, i produce a good quality report every time, and when i have needed to contact technical support they have been brilliant. Well done and a good honest company

17 de marzo de 2025
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Respuesta de PlanUp

Thank you so much for taking the time to leave us your review. It's great to hear that PlanUp is an asset to your work, and we will be sure to pass on your comments to our support team.

Valorada con 5 estrellas sobre 5

Excellent - Tom W.

Tom W. was so helpful and friendly. He went above and beyond to answer my questions and resolve my issues. 
Excellent customer service and exceeded my expectations.
Highly recommend!!!

12 de diciembre de 2024
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Respuesta de PlanUp

Thank you for your review, and we will be sure to pass this on to our team.

Valorada con 5 estrellas sobre 5

The app is so useful for my work and…

The app is so useful for my work and easy to use, I couldn’t work without it now, iv tried a few similar app but none compare 10/10

27 de septiembre de 2024
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Respuesta de PlanUp

Hi George, we are genuinely happy to hear that our software is such a help for your business. Thank you for your review.

Valorada con 5 estrellas sobre 5

All around brilliant !

Aside the actual product - it's the customer service - absolutely above and beyond throughout the whole process of learning: when you get stuck, they're there, reactive, proactive, helpful and patient. As a 'newbie' to transferring sketches to commercially acceptable plans for my clients PlanUp have made this transition extremely manageable. Couldn't rate them any higher and thoroughly recommend. Thank you.

13 de septiembre de 2024
Opinión espontánea
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Respuesta de PlanUp

Hi Catherine, thank you so much for your review. It is great to hear your feedback, and we will be sure to share your kind words to the rest of the team.

Valorada con 5 estrellas sobre 5

Brilliant company

Brilliant company. Nothing is too much trouble for them.

1 de agosto de 2024
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Respuesta de PlanUp

Hi Mark, we are always happy to help! Thank you for your kind review.

Valorada con 5 estrellas sobre 5

Top marks to PlanUp's tech support…

Top marks to PlanUp's tech support team. I lost a plan I had spent ages working on, however a very kind and helpful tech support person on the phone managed to retrieve it for me. Brilliant!

19 de junio de 2024
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Respuesta de PlanUp

So happy that we managed to resolve your problem, and we really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Plan up

Excellent customer service provided by Tom

21 de junio de 2024
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Respuesta de PlanUp

Hi Manuel, thank you very much for your review.

Valorada con 3 estrellas sobre 5

Very useful tool but there is room for improvements

Very useful tool, sometimes I have issues as I get stuck with some mesures.
For EPC few more addition can be made and few improvments (vents, Fans, Air Con, a better way for slope roofs and velux etc)

30 de mayo de 2024
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Respuesta de PlanUp

Hi Maurizio, we very much appreciate your constructive feedback. We are in the process of finalising a very large update rollout across all platforms. Following on from this, we will be looking to make additional updates which will include more symbols and options for the energy survey side of the software.

Valorada con 5 estrellas sobre 5

Quick response

Quick to reply and deal with my query, been a user for years and all ways had good service.

29 de abril de 2024
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Respuesta de PlanUp

Hi Guy, thank you very much for your kind review.

Valorada con 5 estrellas sobre 5

I have used Plan Up for over 10 years…

I have used Plan Up for over 10 years now and I can confidently recommend their services to anyone. They have always been at the end of the phone to help with any issues I might have plus they are small enough to take and act on feedback to improve the service.

17 de abril de 2024
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Respuesta de PlanUp

Hi Charles, thank you so much for your glowing review!

Valorada con 4 estrellas sobre 5

Easy to use

Everything is easy to use when you get used to it. However I have had problems where I can't extend a room if I have edited the wall, e.g putting a angle on a wall prevents me from extending the room.

20 de marzo de 2024
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Respuesta de PlanUp

Hi, Thank you for your review, we really appreciate your feedback. There should not be any reason you cannot alter or amend any room you create. If you contact our support team, with an example of your problem, they will happily assist you.

Valorada con 5 estrellas sobre 5

Fantastic software with great technical support

Fantastic software, easy to use and looks great.
Brilliant support from the Plan Up team as and when required. On occasion we come across difficult plans and the team are always on hand to help.

19 de marzo de 2024
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Respuesta de PlanUp

Hi, We really value your feedback. Thank you so much for your review.

Valorada con 3 estrellas sobre 5

Really good piece of software

Really good piece of software, just the odd issue with crashing especially through windows and desktop.
Slightly frustrating when adding walls and they have to run from the end of another wall but with some tweaking you do end up with the result you want.

15 de enero de 2024
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Respuesta de PlanUp

Hi, Thank you for your review, we very much appreciate your feedback. The crashing issues you mention sound frustrating. Please contact our support team whenever you have an issue. We will be more than happy to look into the cause and remedy it for you. Also, when creating rooms Wall-by-Wall, this is best done 'on-site'. It is intended to be used as you walk around the property, adding wall measures as you go. If using on desktop, your best bet for speed is to use QuickDraw. Please give our team a call, and we will happily do a remote session with you to show you some hints and tips on getting the most from the software.

Valorada con 4 estrellas sobre 5

I have had issues with one articular…

I have had issues with one articular plan in that it got to a certain point and would not complete any rooms

15 de diciembre de 2023
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Respuesta de PlanUp

Hi, We really appreciate your review. The next time you have an issue like this, or any problem while using the software, please call our team. We offer remote support so we can jump onto your device and have a look at the issue with you.

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