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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have had a terrible experience and never received my $199.00 refund after nearly a year on waiting for a suitable product. I am afraid this company owned by Bancorp is fraudulent.

Valorada con 5 estrellas sobre 5

If anyone is hesitant to go through this company, don't be! I 'took a chance' because I noticed this company was much cheaper than its competitors for customized stuff animals. They did a wonderful jo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Plush-A-Pet worked with my reference pictures to re create my shih-tzu in plush form. Their attention to detail is outstanding and they were able to replicate the pink in his face and his two differe... Ver más

Valorada con 1 estrellas sobre 5

BEWARE, BEWARE, BEWARE. I think this is a SCAM!!! Gillie was designing my order but she has now disappeared and will not respond to me. I have contacted Jamie at custom stuffed animals.com and also... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de juguetes

Escrito por la empresa

Plush-A-Pet brings heartwarming memories of your pet to life with our unique plush animal clones. Each clone is individually handcrafted and personalized to capture all the unique characteristics of your favorite pet. Send us your pets pictures and create a customized stuffed animal clone of your pet dog or cat today!


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

62 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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3,2

Todas las opiniones

(62)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

MY HONEST EXPERIENCE CREATING A CLONE

I felt that the email communication was very good and responsive. Although it was with different people each time mostly, they were all very considerate and knowledgeable and helpful. They gave good recommendations for the best possible pictures of your pet in order to make the best possible clone, and gave email updates to my order before eventually sending me pictures of the completed product. I would not hesitate at all in recommending Plush-A-Pet to my friends who were interested in such a thing.

4 de diciembre de 2022
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Respuesta de Plush-A-Pet

Hi, Todd!

Your review and feedback mean the world to us! Thank you for taking the time to write a review. We're so happy to hear that our product and service met your expectations. Thank you for choosing Plush-A-Pet and for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Excellent response time when I had…

Excellent response time when I had questions
And so much detail was given!

11 de enero de 2023
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Respuesta de Plush-A-Pet

Hi, Titus!

Your review made our day! We're thrilled to hear that you had a positive experience with our product and service.

Valorada con 1 estrellas sobre 5

The clone cat does not look like the…

The clone cat does not look like the given pictures of the real cat.

12 de enero de 2023
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Respuesta de Plush-A-Pet

Hi, Ingolf!

We apologize for the disappointment you experienced with your recent purchase. At Plush-A-Pet, we take great pride in replicating the image of real animals into stuffed animals, and we value every customer's feedback. We understand your concern that the stuffed animal clone does not look like the actual cat. We would like to assure you that we are constantly working on improving our craftsmanship and we apologize if the output did not meet your expectations.

In light of this, we would like to offer you a full refund for the purchase as a gesture of goodwill. We understand that a stuffed animal is a personal and sentimental item, and we want to make sure that you are completely satisfied with your purchase. Please reach out to us, and we will assist you with the refund process.

Alternatively, we would like to offer you a discount code on your next purchase as a way of making it right. Please reach out to us, and we will be more than happy to assist you.

Valorada con 5 estrellas sobre 5

Great quality and customer service

Customer service was awesome, it didn't matter what time of day it was, the team always responded. The cat looked so good, my daughter was so excited. Our cats even thought it was real.

22 de diciembre de 2022
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Respuesta de Plush-A-Pet

Hi, Whitney!

We appreciate your review! Thank you for taking the time to write a review. We're delighted to hear that you had a great experience with our service and product. We take a lot of pride in delivering high-quality service to all of our customers, so it's great to hear that we were able to meet your expectations. This motivates us to provide the best possible service and product to every customer. Thank you!

Valorada con 4 estrellas sobre 5

Ok so I’m updating my previous review…

Ok so I’m updating my previous review because I did receive my shipment this afternoon and I am enamored by the replica of my precious Scrappy who passed away a few years ago. Great job!
The tracking number given me never did work which is what caused anxiety along with the fact that I could not seem to get an appropriate answer regarding the status of the shipment… but all is well now!

28 de diciembre de 2022
Opinión espontánea
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Respuesta de Plush-A-Pet

Hi, Victoria!

Thank you so much for giving us this review! We're delighted to know Scrappy 2.0 is loved. We appreciate your feedback, and we're always looking for ways to improve and give our customers the best possible experience.

We're really sorry for causing you anxiety due to shipment. If you have any other comments or suggestions, don't hesitate to reach out.

Thank you!

Valorada con 5 estrellas sobre 5

Amazing likeness…

I was able to view product from all angles, prior to production.

12 de diciembre de 2022
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Respuesta de Plush-A-Pet

Hi, Annette!

Thank you so much for giving us 5 stars!

Valorada con 5 estrellas sobre 5

Our Sassy is so life like and beautiful

Our Sassy is so life like. She's beautiful. She arrived before Christmas. You always answered emails. I was nervous about when she would arrive but you always assured me . We love her. Did a very awesome job. Thank you 😊

20 de diciembre de 2022
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Respuesta de Plush-A-Pet

Hi, Tracy!

Thank you so much for your review and for sharing your experience with us! We are thrilled to hear that you had a positive experience with our product and service.

Valorada con 5 estrellas sobre 5

We lost our 16 year old Shitz-zu in…

We lost our 16 year old Shitz-zu in September. We just received our Plush-a-pet today and it looks exactly like our Sassy

20 de diciembre de 2022
Opinión espontánea
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Respuesta de Plush-A-Pet

Hi, Randy!

We are so sorry to hear about the loss of Sassy. Losing a beloved pet can be incredibly difficult.We hope Sassy 2.0 can also be your support.

Valorada con 5 estrellas sobre 5

Our plush-a-pet looked just like our…

Our plush-a-pet looked just like our dog Dex. The customer service was beyond amazing and they worked extremely hard to ensure that we received exactly what we wanted! I would buy again from this company.

19 de diciembre de 2022
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Respuesta de Plush-A-Pet

Hi, G!

Your positive feedback means a lot to us, and we are thrilled to hear that you had a great experience with our product and service. Thank you for choosing Plush-A-Pet and for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Truly top notch company.

They replicated every detail of my Boomer. Words cannot be enough to explain just how wonderful it was when we received the clone

14 de octubre de 2022
Opinión espontánea
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Respuesta de Plush-A-Pet

Hi, John!

Thank you for your kind words and for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Amazing Clone!!

Truly top notch company. They replicated every detail of my Boomer. Words cannot be enough to explain just how wonderful it was when we received the clone!! Thank you.

31 de agosto de 2022
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Respuesta de Plush-A-Pet

Hi, Mari!

We are grateful for your review and are so happy to hear that our product and service met your expectations.

Valorada con 5 estrellas sobre 5

Our Beautiful Girl - Shadow

We lost our beautiful Shadow to Cancer and we miss her very much. We sent pictures to Plush-A-Pet and you made us an almost exact replica. Amazing job! We are so thrilled with the final product!

19 de agosto de 2022
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Respuesta de Plush-A-Pet

Hi, Terralyn!

We're sorry to heat about the loss of Shadow. Your review is much appreciated, and we are thrilled to hear that you had a positive experience with our product and service. Thank you for choosing Plush-A-Pet and for sharing your feedback with us.

Valorada con 5 estrellas sobre 5

Overall, a great experience

Communication was a little lacking at the beginning, but the work done is amazing.
Our dog truly believes that the plush is real as he keeps barking at it.

Really recommend to pet lovers!

29 de agosto de 2022
Valorada con 3 estrellas sobre 5

Doesn’t look like our cat.

I didn’t feel the plush version looked like our cat. I was pretty specific about 4 things and only one of those things was incorporated. The eyes were too small, the head was too big, and the coloring was too dark. I didn’t know about the coloring until we got it because the lighting in the review photo made it look lighter. I did ask to fix the eyes but after waiting for the fixes, I didn’t see any difference and by then I just needed the gift. My daughter did say she liked it, so one of us was happy.

23 de agosto de 2022
Valorada con 5 estrellas sobre 5

Absolutely stunning

Absolutely stunning. Bought this as a memorial gift for a friend and can't wait to give it to her. Worth every penny.

26 de marzo de 2022
Valorada con 5 estrellas sobre 5

Great Service and Product!

The process was smooth and my pet looked great! I did notice an issue with her tail and contacted the company immediately. They then created a brand new pet for me and sent it quickly to make sure I was happy with my purchase. Great costumer service!

8 de marzo de 2022
Opinión espontánea

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