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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The delivery of the product was prompt. I ordered 2 balls. My grandson enjoyed playing with them. However, 1 split with normal use after a couple of weeks. I sent photos to the company & requested a r... Ver más

Valorada con 3 estrellas sobre 5

The pocky ball is very addictive, and really fun to play with. You can play all sorts of games and competitions with it too. However, in the past year I have had 2 pocky balls. The first one, after a... Ver más

Valorada con 1 estrellas sobre 5

Same problem as many others. Bought two for Grandchildren for Christmas- both broke before end of day. Just sent THIRD email to support - no reply at all other than auto response saying they would “ r... Ver más

Valorada con 5 estrellas sobre 5

I ordered 2 Pockyballs for my grandson after seeing them in TikTok. He’s football mad and I thought that they might keep him entertained when he was stuck at home . The dialogue with PockyBall was exc... Ver más

Información sobre la empresa

  1. Tienda de juguetes para niños

Escrito por la empresa

Pockyball® is not just a toy. increases physical activity, improves the ability to focus and motor skills for young and old. It is used by behavioral and occupational therapists, physical therapists, and social workers. helps children with anxiety, depression or chronic illness - HAVE FUN DOING SPORTS -ONLINE EXCLUSIVE


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

401 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(401)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Shockingly bad experience

Shockingly bad experience. The product was nothing like the size we assumed and their "customer service" is geared to ensure that returns are difficult and nigh on impossible. Beware.

23 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible quality

Terrible quality. My husband bought one for our son. After a couple of goes failed to retract back. When pulling it to try and get it to release it pulled the plastic plug out of the ball. Contacted customer service and was ignored. Tried social media and comment was deleted. Do not buy!!!!

22 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor quality

Very poor quality.
My mother in law bought 2 for my sons. 1 has broken within 24hrs (plastic loop that connects the cable to the ball has snapped). It's basically a cheap foam ball on one of those cheap plastic retractable key rings. I was shocked when I saw how much she paid, you'd never pay that I'd you saw it in a shop first.

2 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not waste your money

Do not waste your money. My order arrived today, the pockyball is cheaply made. The writing was not printed correctly some had already come off and the card it was attached to was flimsy. Looked like I'd bought it from a market stall for £5 not £17. This was supposed to be an Xmas gift.
Contacted customer services to request a replacement and was told I have to pay the postage to return the faulty product when I'd already paid to have it sent out. Not convinced another would be any better quality.
Poor quality, poor customer service.

1 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

***DO NOT BUY***

***DO NOT BUY, DO NOT BUY, I REPEAT!!!!! DO NOT BUY!!!!!*** Shocking customer service. Took my money, never received a thing! No response from customer service. STAY AWAY!!

28 de julio de 2022
Opinión espontánea
Logotipo de Pockyball Uk

Respuesta de Pockyball Uk

Dear Mutiu, 5 days ago our customer support reply to your email and never had a feedback from you. Please check your emails

Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID

AVOID AVOID AVOID
Cheap poor item broke second time using it then customer service is shocking you only get a generic response saying you will get a reply that never comes they will ignore all your attempts to contact them weather Facebook or Instagram or the customer service email. Don’t be fooled by this item even if it never broke it was still cheap and tacky poorly made.

18 de julio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Broken after 1 day of use

Wish I had read reviews before purchase. The retractable string button broke within 1 day of use. Have emailed twice for return info and standard reply email states that you will receive a response within 24 hours. I have sent 2 emails and still no response.
AVOID!

6 de julio de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Customer service non existant

Arrival of product was great and on time. Pockyball given as a present to my son on 15th June. Product then broke that evening it stopped retracting and the button seems to be stuck. Emailed customer services via the website on 16th June to explain and requested a response. Got an automated email to say it had been received but have had no feedback from this company since. Have tried emailing via the support email but just bounces back as undeliverable.

27 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rubbish!!

Je l'ai sorti de son emballage, je l'ai utilisé une fois et la corde s'est cassée. J'avais soudainement commandé 2 à
Un comme un cadeau. Je suis vraiment désolé de cet achat. Pockyball n'a pas voulu nous rembourser, ni nous en envoyer un nouveau.

8 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product!

I have ordered two pockyball's and both times have had excellent service. Both my boys enjoy playing with the pockyball. Recommended!

31 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered two pockyballs on 14th April…

Ordered two pockyballs on 14th April for my sons birthday. Website stated delivery within 4-7 days. But was advised the item would be with me 16-25th April. Never arrived. Ive filed a chargeback with my credit card company. It then randomly turned up on 12th May. I emailed customer services to advise them of this. No response again. The customer service has been dreadful I've asked for a returns label or address and been ignored. The best email response I've had from them is a sarcastic reply asking "did you read my email" I replied with did you read mine?

Avoid at all costs!

17 de mayo de 2022
Opinión espontánea
Logotipo de Pockyball Uk

Respuesta de Pockyball Uk

We thank you for your review.
From what I can see, your package was delivered to you on May 12 and you also confirmed receipt by email to our customer service department. All the emails you sent to customer service have been answered and you have also been informed of each step regarding the delivery of your package. I also see that your package had been reported as lost by the delivery company and the agent offered to send you a replacement package which you refused (NO replacement package was sent to you) following this the delivery company who reported your package as lost finally delivered it to you. Unfortunately, as disconcerting as they may be, these are things that happen with delivery companies and we have no control over them. In your case everything is back to normal and your package has been delivered and your file closed.

Diane
Customer Manager

Valorada con 5 estrellas sobre 5

Fab product

My daughter absolutely loves her Pockyball, she plays with it for hours and it really helps with her coordination.

3 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product.

So far so good! This has been everywhere with us- garden, beach, camping, bedroom, living room etc. It seems to be a hit! It took a little while to get to us, but no complaints on the service delivered.

23 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Useful little ball 😀

I bought Pockyballs for my twins, and especially my daughter loves it. The balls are really handy when space is limited and they're great when the kids are a bit bored and not sure what to do. We haven't taken them out yet, but they've proven to be really useful for indoor fun 😁😁 Even I've had a little go 😉

Just had to add, we've had the balls for few weeks now and the kids haven't managed to break them, so that's always a bonus!!! 😃

19 de abril de 2022
Opinión espontánea

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