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Modern-driven fashion brand that blends future minimalism, luxury craftsmanship, and everyday functionality. Designed to inspire inner harmony and resilience, our timeless leather accessories are crafted with care to become part of your legacy. Belong to Yourself. Inspire others.
7901 4TH ST N, STE 300, 33702, ST. PETERSBURG, Estados Unidos
4,0
12 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I am never disappointed in Poelle's products or the shopping experience.
Items are well packaged and ship quickly.
Beautiful workmanship and quality.
Respuesta de Poelle
Thank you for noticing the details. We try to make everything around the bag feel as considered as the bag itself, from the first message to the unboxing. Reviews like yours are what we show the team on Monday mornings.
Petro Lyshak, co-founder of Poelle
Amazing. Beautiful, well-built and quality bags. I get SO many compliments. The shipping is incredibly fast too!
Respuesta de Poelle
Thank you. It's a joy to know the bag found a good home. Enjoy it.
Petro Lyshak, co-founder of Poelle
Very prompt delivery, and the bag is gorgeous and of excellent quality.
Respuesta de Poelle
Thank you so much for taking the time to share this. Every piece we make passes through many hands in our atelier in Horodok, Ukraine, and knowing it found the right owner is genuinely the best part of what we do. We hope your bag ages beautifully with you.
Petro Lyshak, co-founder of Poelle
I pre-ordered the Riposo bag. An email was immediately sent explaining pre-ordered items will take at least 2 1/2 weeks to make before being shipped. And because of the wait, Poelle included a beautiful gift as a thank you for my patience. Updates on the status of my order goes a long way with me.
Respuesta de Poelle
Thank you for these kind words. The Riposo Bag is one of those designs our team is especially proud of, so it means a lot to hear it's living up to expectations. Wishing you many years together, and if you ever need care advice for the leather, we're one message away.
Petro Lyshak, co-founder of Poelle
Worst customer experience. Bags are only leather on the outside. Inside is plastic.
Rude employees. Difficult returns.
Absolutely beautiful bag. The leather is the standout — soft, rich, and luxurious without feeling delicate. The Elza has a really refined shape and feels incredibly well made.
Respuesta de Poelle
Thank you for describing the leather exactly the way we hope people will experience it. "Luxurious without feeling delicate" is precisely the balance we work toward, a bag should be beautiful and still live a real life with you. The Elza is a quiet favourite in our atelier, so this means a lot to the team.
Petro Lyshak, co-founder of Poelle
I haven’t received my order and had to pay for it still , someone else took the package , because carrier dropped it somewhere without any secure. From merchant Poelle , no understanding and help
The quality is amazing and the communication every step was wonderful! Great customer service an an impeccable bag!!!
Respuesta de Poelle
Thank you for these kind words. We try to make everything around the bag feel as considered as the bag itself, so it's wonderful to hear the communication stood out too. Enjoy it, and our team is always one message away.
Petro Lyshak, co-founder of Poelle
I bought 2 purses from this brand and I can say that they are very high quality, stylish. People often ask what brand this is. This is definitely not the last purchase of this brand.Love it a lot ❤️
Respuesta de Poelle
Thank you, and welcome back anytime. "People often ask what brand this is" might be our favourite compliment, that's exactly the kind of recognition we hope our designs earn on their own, without a loud logo. It's a joy to know two of our bags found such a good home.
Petro Lyshak, co-founder of Poelle
I originally posted a negative review after my product had not arrived after eight weeks due to an issue at customs. One of the owners, Mr. Petro became aware of the situation he contacted me directly and the service I received was exceptional. In all my years of retail transactions, I have never been treated so kindly and generously. The purse was shipped and received within a week, and the tote is absolutely beautiful. I am updating my review to reflect this wonderful experience, and I will definitely be purchasing another bag from Poelle in the future.
Respuesta de Poelle
Thank you for taking the time to update your review, that's a generous thing to do and we don't take it for granted. The delay at customs was a situation we simply had to make right, and I'm glad we could. Shipping worldwide from Ukraine comes with challenges we can't always control, but how we treat people when something goes wrong is fully within our control, and that's the standard we hold ourselves to. Enjoy the tote, and we'll be here when you're ready for the next one.
Petro Lyshak, co-founder of Poelle
The product is beautiful and very well-made. Customer service is very responsive. If ordering from the US, you must realize and understand that the product is coming from Ukraine and, as a result, it will take a bit for it to be delivered.
Respuesta de Poelle
Thank you for this thoughtful review, and especially for setting fair expectations for other customers. Every bag ships from our atelier in Horodok, Ukraine, and while the journey to the US takes a little longer, we believe what arrives is worth the wait. We're grateful for your patience and your trust.
Petro Lyshak, co-founder of Poelle
Respuesta de Poelle
Thank you! Glad it reached you quickly and that it hit the mark. Enjoy wearing it.
Petro Lyshak, co-founder of Poelle
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