Polti UK Opiniones 

I purchased a Vaporella Simply VS20.20 less than 2 years ago that is now not working. I work full time so can’t use the Customer Service (Mon-Fri 9-4) & I’ve tried e-mailing you without success. What do I have to do to get a repair/replacement?

I'm Italian, so having memories of my grandmother proudly using Polti meant I blindly trusted the brand.
I bought a very expensive vacuum cleaner and another very expensive steam iron (more than £1000 for both), sure they would have been the best purchases of my life. They worked great for the first 6 months. The cheap plastic they're built with made them quickly chip and break, with my great dismay, as I used them with love. The vacuum cleaner became unmovable after it lost its wheels, and also lost power. The iron just stopped releasing steam despite the care and regular descaling. I tried to contact the customer service, they replied after ages and sent the wrong replacement parts.
I was so disappointed. This brand became a factory of toys that surely impress right after purchase, but that feeling fades away quickly as they break and become frustrating in little time. I guess Polti is a nice memory of the past: you may buy a nostalgic experience that last a few weeks, but if you need reliable appliances that last, please look somewhere else.

Ripoff!
First machine delivered came in bits, broken, I should have just got a full refund. Replacement machine had no vacuum power, still no refund. Third machine, same as second, no vacuum power, still no refund! Sent back third machine for ‘their’ engineer to do a report, and accused me of misuse, they're invalidating the warrantee…. How convenient for them. Customer service are brash, rude and unhelpful. I ended up getting my money back through my credit card…. I will never recommend or buy a Polti again, ever! Avoid!

Anyone reading this would be far better off buying a £150 steamer from Dupray.