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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The Pony-O's themselves are very good to use and hold my long, very fine hair in place and don't slip. They were delivered in an eBay bag, just loose no separation of sizes. The regular sized silk scr... Ver más

Valorada con 3 estrellas sobre 5

I’m a sucker for a targeted ad and I bought this because I love a high pony when I work out… unfortunately it doesn’t survive a spin class, it was down the back of my head by the need of it. I got th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I contacted Pony-O support before buying because I wasn't sure which colour would be a good match for my hair. They replied really promptly and were very helpful, and the colour I chose was a good mat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely the best hair accessory I've ever bought! I have super fine hair but the pony2.O holds my ponytail firmly in place all day without coming loose. It feels so secure and comfortable and doesn... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Now available in the UK! Unique hair accessories, that hold ANY hair type: fine or thick, curly or straight, long or short. No damage to the hair, no tension on the follicle, no annoying creases. Ditch the elastics! Say bye-bye hair tie, HELLO Pony-O!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

143 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(143)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely amazing- even for fine hair

I was very cynical when I first saw Pony O advertised! I have fine limp shoulder length hair, unlike the models with thick gorgeous locks! I decided after 3 years of looking at the adverts to finally give it a go, but with full expectation I’d be disappointed. When they arrived I tried putting one in and it was surprisingly easy… and it stayed! My hair looked incredible and was totally secure! I couldn’t be happier and as for the customer service - it was absolutely top notch- best I’ve had in a long long time and Molly in particular went above and beyond to help me. I will 100% be buying more.

11 de enero de 2022
Opinión espontánea
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 3 estrellas sobre 5

Doesn’t hold my hair in place for…

Doesn’t hold my hair in place for longer than an hour unfortunately. Great concept and hair looks great whilst in but it’s not strong enough for medium-thick hair.

11 de enero de 2022
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 5 estrellas sobre 5

Despite the mishaps with customs in my…

Despite the mishaps with customs in my country, this company's customer support is impeccable. Attentive and help with any difficulties you may have. And of course the products are really fabulous too. I highly recommend it.
Sílvia/PORTUGAL

5 de enero de 2022
Opinión espontánea
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 2 estrellas sobre 5

Looks fabulous when in but gradually…

Looks fabulous when in but gradually slips out of hair and will not stay in position.
I'm not one for writing negative reviews as i believe in supporting all businesses but I feel spending 27 pounds on 3 products is expensive when they won't be used
I have really think hair so maybe I have been putting them in incorrectly but I have followed the videos and notes on the leaflet enclosed. Product not fir me but maybe I am just not being patient enough to keep trying. Sorry guys

13 de diciembre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 1 estrellas sobre 5

Not received yet

I haven’t received it yet

3 de diciembre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, your product was shipped to Spain but it has been returned to us uncollected. It was redispatched to you, so should be with you again very soon!

Valorada con 1 estrellas sobre 5
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 1 estrellas sobre 5

Disappointingly ugly when in place

Disappointingly ugly when in place. Certainly not as flexible as the ads suggest. A plastic klippet would be more attractive!

5 de noviembre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 1 estrellas sobre 5

Disappointed

I was very excited to try pony-o
Unfortunately i been sent wrong size I ordered pony-o and pony 2.0 to try, witch suppose to be for thin hair. Although the Customer service was very helphul offering me 2 ways of returning the items. But too b honest I can't be bother because Unfortunately even the classic pony -o isn't suitable for my hair, iv got such thin hair that when I use pony o I can't physically squash it hard enough to keep my hair together,and keep sliding down throughout the day 😒 but I am sure is great for long thick hair.

3 de noviembre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 1 estrellas sobre 5

Rubbish product for thin hair

Rubbish product for thin hair, i honestly wouldnt bother spending your money and such a rubbish product, gone straight to the bin

1 de noviembre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 5 estrellas sobre 5

Great products …

Amazing products and great customer service too

11 de octubre de 2021
Opinión espontánea
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 5 estrellas sobre 5

These are good for my fine hair and…

These are good for my fine hair and make my pony tail look fuller.
The bun bar however is too long for my fine hair. It would be great if they came in another size.

5 de octubre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 5 estrellas sobre 5

After a problem with a delivery from…

After a problem with a delivery from Pony-O USA I contacted the UK who dealt with my query with total professionalism. The customer service from Molly has been first class. Looking forward to my delivery!

Thank you so much.

15 de septiembre de 2021
Opinión espontánea
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 2 estrellas sobre 5

NIce product but very disappointed

NIce product but very disappointed. It just doesn't work well on thick hair. The top of head, the hair is all loose and I cant make it a tighter ponytail. A lot of money for a pretty rubbish product.

6 de septiembre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 1 estrellas sobre 5

What a disappointment!

Does not code tight enough round my fine hair to stay in. The bun rod metal doesn’t go all the way to the end, disappointed that they cost so much and can’t be used.

5 de septiembre de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Valorada con 1 estrellas sobre 5

I only received one and i paid for two…

I only received one and i paid for two Pony-O

9 de agosto de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi Claire, sorry to hear this! Sounds like a picking error. Of course we can send you a replacement? Just pop us an email and we'll send out another to you - hello@pony-o.co.uk

Valorada con 5 estrellas sobre 5

I love this product

I love this product, this is my second order. Everything is always great, excellent service, speedy delivery.

6 de agosto de 2021
Opinión espontánea
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 4 estrellas sobre 5

Good service - products received

I ordered a Pony 0 and a Buns Bar on 19th July 2021 it is now 2nd August and I have received nothing yet. I emailed customer service and no reply or update.

Update: There was a miscommunication with the courier who failed to deliver to my address. I contacted Pony O who updated me and I now have my products.

It would be nice to get updates on when items are despatched and an ETA or if the courier has been unable to deliver etc

2 de agosto de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi Rupal,
The only email we received from you was sent about 10 minutes prior to this review. As discussed, the parcel was returned to us. We sent it back out to you on a first class service, so hope you now have it ok!

Valorada con 5 estrellas sobre 5

The Pony-O is fantastic

The Pony-O is fantastic, I struggle to get my hair to hold with normal bobbles / scrunches and it always pulls my hair but the Pony-O holds my hair up but doesn’t pull half my hair out with it. I definitely recommend these products.

21 de julio de 2021
Opinión espontánea
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 5 estrellas sobre 5

Couldn't recommend them more...

I ordered 3 pony-os after seeing lots of ads online. I was over the moon to find the UK site selling authentic pony-o without the long shipping times etc if you purchased from the US. They arrived so quickly and immediately I had to try. It was super easy to put in and is so strong they work exactly how they are advertised. I've been wearing it all day today and it's holding so well. They are brilliant thank you. Highly recommend. Seen a few reviews saying they don't work...you just need to watch the videos of how to wear and away you go!

14 de julio de 2021
Opinión espontánea
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Valorada con 1 estrellas sobre 5

Didn't like this product at all

Didn't like this product at all, it's not worth the money qn doesn't hold my hair even half as good as it is advertised, wouldn't recommend at all

6 de julio de 2021
Logotipo de Pony-O UK

Respuesta de Pony-O UK

Hi Julie, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

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