PopSockets Opiniones 

I have a great experience with PopSockets, every time. Shipping is simple and straight forward. Shipping is always within a week for me (US). Their products are great, just as pictured, and at an affordable price. None of my items have broken. Their customer service is friendly and available during the week. I think this company is doing a great job. I am a repeated customer!

I ordered July 1st and it still haven’t arrived.
Tried to contact through costumer service forms, but cannot choose my country(Denmark).
DO NOT ORDER FROM THIS SITE.

J'ai effectué une commande qui n'a pas été livré dans les temps à la Réunion. Cela faisait plus de 10j que c'était bloqué je ne sais pas où sans avancée ce qui semblait suggéré que c'était perdu. Le support m'a répondu en quelques heures avec un remboursement fait en 24h. Très cordiale et commercial !

Excellente expérience client malgré une défaillance de la poste.

Just saw the new ACOTAR cases and popsockets. Well I am a Samsung user as is a lot of other people who want to purchase these items but we can't. It seems and feels like to me that Samsung users are being discriminated against while their Samsung phone collection cases is only 3 types and plain. We can clearly see who the favored phone company is. It's a shame. Why would I by anything popsocket if they also can't cater also to the Samsung users? Yet they offer older models of iPhone products to users for the above mentioned themes? Cool. Thanks a lot popsocket

I see some other reviewers have reported receiving poor customer service from PopSockets, but my own experience was easy, pleasant and successful!

I had cause to contact their customer services for the first time recently, having previously ordered without issues. When my latest order arrived, I noticed a tiny cosmetic flaw on one PopTop. In fact, it had taken me two days to notice the imperfection; so minor was it, I wavered over whether to even bother to complain, but ultimately decided I should, having paid full price for the item.

I had a response to my email/photo the same day and, though no exchange option was available for an international customer, I was immediately offered the choice of a full refund or commensurate voucher with free shipping so I could reorder the item. I accepted the voucher, which I had no trouble redeeming online, and my replacement item has already been shipped. There was no delaying with requests for more photos or video, no trying to fob me off with a discount or account credit, and the interaction was pleasant and professional.

I have at least 10 MagSafe grips plus a few separate PopTops and this is the only time I've ever had an issue with an item, so I consider the products to be very well-designed and manufactured. I will definitely continue to order from PopSockets in the future!

Sidebar: despite my own experience, I agree with the reviewer who complained about the customer service contact form embedded on the website. However, if you select 'Customer Service' > 'Contact Us' from the menu at the bottom of every page, it opens a modal window featuring a search bar, a link to FAQ responses, and a link labelled "Talk to us". Click that link and, if live chat isn't available, an away message and the direct email address for their customer services department is displayed. This is how I contacted customer services myself.

You're only redirected to the customer services form from the topics listed under 'Customer Service' > 'Help Centre', where each selection offers "Need more help?" and presents you with a "Contact us" button. This, as noted by the other reviewer, requires you to select a country from a drop-down menu to proceed but doesn't offer the full complement of countries to which you can have an order delivered.

Sort it out, popsockets.com! It shouldn't be possible for anyone who can purchase from you to be unable to make sense of your contact form. This could be fixed as simply as by adding a choice to the country menu for 'Other/Not listed'.

I’m extremely disappointed with my experience. The company ran a VIP promotional code that was later widely shared online, but instead of honoring the orders that went through, they canceled them and blamed “unauthorized sharing” and “system limits.” Even though customers received order confirmations, the company still refused to fulfill them and offered no real solution.
Their response made it clear that they only prioritize VIP customers and provide little to no support for anyone else. When customers raise concerns, they simply repeat excuses about the code reaching its limit instead of taking responsibility or offering meaningful help.
Overall, the handling of this situation was unprofessional and dismissive. I would not recommend this company based on how poorly they treat customers when an issue arises.

Horrible company that uses fake ads and promotions to scam public out of personal data for marketing purposes this company is horrible

Don't understand the bad reviews. Ordered 3 popsockets they arrived 4 days earlier then that they said it would. Super! They look beautiful.

I purchased a pop socket case and grip sometime ago. The grip had fade and wear marks very noticeable. But at that point it was almost a year. I reached out to the company. And without hesitation they found my purchase, and made it right. Thank you for being an honest company. Very obvious they aren’t only concerned about money. But with a great product!

I think we often only write reviews when we’re angry, so I’m here to write a glowing review of PopSocket customer service. On Tuesday, February 3rd I emailed PopSocket customer service with an explanation and a couple pictures because my MagSafe pop grip, which I’d had for about 6 months, was breaking. Two hours later I had a response from PopSocket that they would send me a replacement, and here I am on Sunday night, 5 days later, writing this review on my phone which has my replacement pop grip attached. Five days from initial email to having the replacement in hand. Wonderful customer service.

They delayed shipment until after multiple complaints, so the product arrived too late and had been replaced with another purchase. They agreed to process a refund, but have not. When asked repeatedly to actually process as agreed, they insist my bank is at fault, showing me random, unprofessional screenshot with ZERO actual information a bank could use to confirm or look up any information. Their customer service is the worst in the business - better to buy anywhere besides the manufacturer - the customer service is clearly AI and makes promises it can't actually accomplish, the product's tracking indicates it did not ship from the claimed country of manufacturer......it feels so much like a scam I won't be using their site again.

spedizione molto lenta ma servizio clienti impeccabile, hanno risposto subito alle mie domande e perplessità e offerto un rimborso per scusarsi! nonostante i tempi un po' lunghi è arrivata la mia cover con popgrip abbinato, sembrano di ottima qualità!

I ordered two items with plenty of time for delivery before Christmas. The response from Customer Service, which sounds like it was written by AI is a non-answer. They keep saying they have the items, but a system issue is preventing them from being shipped. What does that mean? I asked for a phone number, they replied "no phone lines available".

First off I waited a very long time! Second off I was told there would be a mystery pop socket which never came with it. Third I was sent the personalized case for the wrong phone and was told I could not receive a refund or exchange as it is a personalized item! Not happy will never order again

I ordered a pop grip with a free surprise pop grip in the Black Friday deal. Ordered 1st Dec 2025 and email to say shipped on 3rd Dec and nothing! No tracking updates - it shows order placed but that’s all.
Tried to email company with no response. This is ridiculous, money taken and nothing to show for it!
Stay away from this company!!!

No customer support. Literally.

The only way to reach the customer support is through the form on their website, but the form requires country and you can't select almost any of the countries they're currently shipping to. So basically I CAN order to Finland, but if I choose to so so I don't have any way to contact support without selecting wrong country.

Now I'm left with my broken Magsafe popgrip (cracked when removing from Magsafe. I suppose you aren't supposed to remove magsafe from the case 🤷‍♂️) and no way to get support.

Article reçu endommagé. Impossible de contacter le service client, j’ai même essayer de les contacter sur leurs réseaux sociaux mais aucune réponse. Plus de 3 mois que j’essaye de me faire rembourser. À fuir, je ne recommande pas.

Horrible customer service.

Popsocket only gives their customers one hour within their business hours to cancel their order. It would have been nice if they actually replied within the hour instead of two days later and then shrug and say "well, there's nothing we can do, you can send it back on your own costs though!" They're not being open about suddenly only shipping from the US. I had to email multiple times back and forth with them to let them know that yes, I understand I cannot cancel the order anymore seeing as they took two days to reply, but that I refuse to pay for the return as it is their fault for not replying in time. The only reply I got? "We cannot cancel the order at this time, but you can easily send it back!" Absolutely frustrating.

If you really want a popsocket, get it from somewhere else, but not directly from their website, especially if you live outside of the US. Their customer service is horrendous. It is not worth it.