Possum Play Opiniones 

The possum play couch has not been fully unwrapped as it’s a gift for Christmas but seems okay. I am now regretting not getting another brand but liked how this was a business created by two mums. I didn’t recieve the product on time and then was told I would need to transfer £15 extra if I wished to receive the playcouch I had already paid for. I was shocked as I have never been asked to do this before and having paid full price which included delivery I couldn’t help but feel this was a scam. I have now received the item but the customer service was appalling. I would not put myself through this experience again.

Honestly the sofa is really fun however I do not believe it is worth the price tag.
It is just foam with covers. I paid £390 for my order on 30.08 and it arrived 03.09.
To come online this morning 10.09 to see that all the items are now on sale.
You can’t win them all but for such expensive items I really expected them to have a price adjustment policy like most companies.
I messaged their instagram to ask this and was basically told they don’t offer this but value my feedback
I then asked for their return policy which is utterly RIDICULOUS! The item has to be in its original packaging and state (so basically should you open your package you can’t then return it so if it’s not for you or you aren’t happy with quality you simply can’t return.
To then be told it costs a whole £50 GREAT BRITISH POUNDS TO RETURN is absolutely insane.
I won’t lie this has drastically put me off possum play and I sincerely wish I’d of opted for one of the other brands as they have fairer policies for their customers.
Disappointing to say the least.

Possum play sofa plus add ons are brilliant, the entire family love it and use it. Love how tidy it looks when its all put away too.
Clear when shapes came into stock.
3 stars as 3 days after the £585 order came, they offered discounts and I could have saved £104.
I asked for a credit & was told no - but we could use the offer to buy more shapes.
Customer service is lacking, product is great.

We got the equal thick base play couch and it is amazing. Our little one has been having an absolute blast playing houses. We had a sleepover and these are super handy. Also suitable for adults to sleep, it is incredible how comfortable the mattresses are.
Also we had an issue with one of the cushions and we had a great customer support experience, the issue was resolved quickly and the team was super nice and kind.

Abhorrent customer service

We have been a possum family for several years now and tend to expand our collection on birthdays or xmases.

This year we placed a pre-order in May for their new shapes with a shipping estimate of the 5th of July. I happily placed two orders for a total of just under £300 for my daughter’s birthday on the 20th of June giving it plenty of time and knowing that the birthday surprises are sorted.

Got to now, no order and no update so I emailed asking them to confirm that my order is still coming and was advised that they’ve had production issues and it’s now aiming for late August/September. Initial reaction was such disappointment that I wasn’t told this and found out by chasing. I was told that they’ve only just found out but that’s obviously never going to be believable even if it is true.

I asked the company for a goodwill fix as whilst I understand these things happen it’s their mistake and it’s up to them to fix this. They actually had the audacity to tell me they will give me 20% off so I can buy additional shapes that will arrive in time to make my daughters birthday “more magical” when they are the only reason why the “magic” was messed up in the first place.

With having been a loyal customer that has also been the reason for so many other families getting the couch I have been so disappointed with this service. If you mess up, own up and fix it, this is not it. And obviously they stopped replying to my emails when I expressed my disgust at them suggesting that I pay more money for more items. Awful, awful experience.

Not only is this couch practical but it gives hours of imaginative play. When we originally purchased it, our, then, four-year-old and six year-old they, and any of their friends, head straight for this couch which they spend hours configuring into different play options. One year later, it is still the favourite imaginative play thing. At our children’s play dates, the sofa is what the children make a bee line for. I love that it feeds their imagination and helps them with team building. Eavesdropping as they play with it brings a smile to my face, as I know they are learning whilst having the best fun ever. This is by far one of the best buys we have ever made. We bought the equal bases one, which is great for sleepovers too. It is also great for movie nights! We have now ordered the arches and shields, which we know is going to be a great hit. The sofa is really comfortable for me too. It is easy to wash. After a large liquid accident on it, I thought it was ruined, but it came up like new. I will be purchasing the waterproof liners next! This couch was well worth the investment and I am sure it will give very many more years of service. Even when the children are grown it can be configured into a high single sofa chair yes, I have enjoyed playing with it too. Well done Possum Play, you really have come up trumps with this innovation.

We have bought the play couch with equal thick bases, the arm rest set and the crash pad. The quality of the products is absolutely incredible and they have already brought so much joy to my household. My daughter is almost 3, has ASD and a lot of sensory needs and this has been the toy we didn’t realise we needed. The crash pad is a great addition if you have a toddler who loves throwing themselves on furniture, and it can take my weight and I’m not exactly small! Really, really high quality.

We had a slight issue with the arm rest set where two were misshapen and Regina was super quick to get back with a solution within a few hours of my email. They were also aware of a batch issue but ours must have slipped through - which tells me their quality assurance is rigorous! We have a new set coming and were told to keep the other set as extra. A really kind gesture.

Genuine pleasure of a company to deal with. Thank you. Will be ordering more from the playroom collection soon. 🥳🤞

UNFAIR RETURN POLICY - AVOID ORDERING UNLESS SURE!
I bought an item for £56 FREE SHIPPING - and they said according to their return police - which of course is in another page of their website - on return they will deduct £20 from it for the shipping to and from me even if it's free ship to begin with! Another item I bought for £15 FREE SHIPPING they will deduct £10 from it so I will only get £5 refund! What a scheming way to scam people and dissuade returning! This is not how you do fair business! Disgusting!

This is the best thing I have bought for our family, it’s that good I bought 2. My children love it and play with it everyday and it’s genuinely so comfy we love movie nights on it together as well as building the most amazing dens! Thankyou so much highly recommended xx

I’m not generally inclined to write reviews but I am honestly kicking myself for not buying this sooner, and for it not being around when my kid was younger! We’ve used it for a kids cinema night, providing a seat for all the kids. He jumps about on it while watching gladiators. He practices forward rolls on it. He builds dens with it. He sits at his little drawing table on it. He plays the floor is lava with the cushions. The years we spent arranging sofa cushions into forts and making blanket tents that fell down immediately are done! Hooray for the possum play couch! It genuinely seems to be the thing that’s been missing from our lives, as cliche as that sounds.

PLUS it wipes clean and the covers are easy to wash.

We purchased a Possum Play couch for our 1 year old after comparing the many different brands available online.
The quality is incredible, it gets used daily in our house and still looks and feels the same as it did on day one. Easy to clean and very versatile. Would 100% purchase again! Well worth the investment.

I was initially nervous to order this product, so I wanted to take the time to write a review.
The play couch is fab. I was nervous about its durability, the quality of the fabric, how comfy the foam would be, the strength of the zips, how easy it would be to reassemble it after washing, how well the cover would wash etc. etc. and let me tell you this thing is excellent. I’ve had it through the wash ten times, coffee, blood the lot and it comes up like new.
The kids love it and it’s great for play. But it also has so many practical uses. It can make two beds for kids sleepovers. I slept on it next to my baby’s cot when she was sick.
Yes delivery can be slow, but I found it was made clear on the website and any changes were communicated.

The best couch ever for my 2 boys, 2 and 5. Not only is it a couch and a bed for them it's been a den, car, cafe, obstacle course, stage and so much more. The most played thing in their play room! I have also washed the covers and it cleans well. Would HIGHLY recommend to anyone!

I would have given Zero stars if it would let me. I have placed an order over a month ago and yet I keep receiving excuse after excuse. Customer service is diabolical. I just wish I never purchased in the first place. I have never dealt with any company that is so bad. I want my full refund. A disappointment and a total waste of time.

Truly amazing!
My 4 year old has endless fun making different things and being safe.
Great to help him regulate by getting him to build what he'd like and lift tbe large pieces.
The play sofa is massive as a warning! We've needed to keep half downstairs and half upstairs so it means he has 2 armchairs to build with.
We've recently had a newborn and the play sofa has been a soft playmat and even a bed for my husband to sleep on

We adore our possum play couch!
We’ve been undecided about making the investment and spent months drooling over the colour options. So glad we finally decided to buy one. There was a summer sale and we made a speedy decision.
Our hopes beforehand were:
- our two year old would get lots of fun out of it
-they’d be a pretty addition to our living room (we don’t have a play room so they were to replace a sofa bed in our living room)
- it would be an easy place to breastfeed
- kids could nap on them
- they’d be an option for grownups sleeping on if we needed a spare bed

So far they’ve superseded all expectations & hopes (the only one we hadn’t tried out is grown ups napping on it). We love it!

3 and 5 year old love it, climb create and play everyday on the play couch.

Fast delivery and pretty colour but disappointed with the base pieces. They are definitely not as thick as the pictures online. Pictures online are much thicker that what you receive.

Recently purchased a Possum Play couch for our 2 year old daughter. She absolutely loves it and we’ve spent hours building all sorts of creations. It has also been great when we’ve had older kids visit as it’s fun for all ages.

Good quality product and fast delivery.

I definitely recommend Possum!

Searching for the items we were looking for was really easy.