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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This is my second order from possum play. Great service and lovely products. The play couch is such a great idea and so versatile, helps to keep grandchildren entertained especially when the weather t... Ver más

Valorada con 5 estrellas sobre 5

Adding the Possum Play Couch Wedge Set to our existing Possum items was a complete no-brainer, and it has officially taken active playtime to a whole new level! With our play couch, play mat, tunnels,... Ver más

Valorada con 5 estrellas sobre 5

The frame ⭐⭐⭐⭐⭐ Great bit of kit, easy to assemble, great addition as children get older, very well made and stylish. Very pleased with product would highly recommend​

Valorada con 2 estrellas sobre 5

I'm sure the sofa will be fine but I'd emailed to ask if I could exchange the sofa for a different colour. Original unopened. Received a fairly sharp "the easiest way to do this" email is to return t... Ver más

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Información sobre la empresa

  1. Tienda de mobiliario infantil

Escrito por la empresa

The 5-star rated kids play sofa loved by thousands of families across Australia, New Zealand and the UK. Inspiring open-ended, energy burning, imaginative play. Machine-washable covers, CertiPUR-US® certified foam, screen-free everyday play that is fun for the whole family.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

187 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(187)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My daughter loves it great quality very…

My daughter loves it great quality very happy that I choose this brand highly recommend

13 de abril de 2024
Opinión espontánea
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Respuesta de Possum Play

Hi Karolina, Thank you for your kind words! We're delighted that you're so happy with your Possum! We know your daughter is going to love it for many years to come! xx

Valorada con 5 estrellas sobre 5

I love this sofa

I love this sofa - my children love playing with each part of this modular sofa. It sparks creativity, fun, and it's pretty easy to clean (always a plus when you are a mum!).

16 de abril de 2024
Opinión espontánea
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Respuesta de Possum Play

Hi Anto, We appreciate your review! It means a lot to us to know that your Possum is sparking hours of imaginative play and creating magical moments. x

Valorada con 5 estrellas sobre 5

Our children love them

Our children love them, we have 3 sets now, would highly recommend.

17 de abril de 2024
Opinión espontánea
Logotipo de Possum Play

Respuesta de Possum Play

Hi Footprints! We're overjoyed to hear that your children are enjoying The Possum! We love our nursery customers and so thrilled knowing the Possum is making so many little ones happy. Thank you for choosing us to be a part of your centre's playtime adventures. x

Valorada con 5 estrellas sobre 5

So comfy and looks lovely too

Arrived quickly, just needed to zip up the zips and could use it immediately, my daughter loves sitting and reading on it

10 de abril de 2024
Opinión espontánea
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Respuesta de Possum Play

Hi Tom, Thank you for taking the time to leave us a review! We're glad to hear that your daughter is already loving her Possum! x

Valorada con 5 estrellas sobre 5

Brilliant! Highly Recommend.

Quick postage and neat compressed packaging. The sofa is brilliant!! Our kids (3 and 7 months) absolutely love it. It's doing exactly what we wanted in helping them to be active and imaginative on days when we have to be inside rather than just being served endless cups of pretend tea and cake! Highly recommended. Hoping to order more.

17 de abril de 2024
Opinión espontánea
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Respuesta de Possum Play

Hi Hazel, Thanks so much for your review. We're so glad to know that your Possum is igniting creativity and fostering endless hours of play. xx

Valorada con 5 estrellas sobre 5

I'm thrilled with the Possum Play…

I'm thrilled with the Possum Play Couch! It's incredibly versatile, allowing my little ones to create all sorts of games and shapes. It arrived within 4 days of placing my order. I couldn't be happier!!

Fran

17 de abril de 2024
Opinión espontánea
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Respuesta de Possum Play

Hi Fran, We're so grateful for your positive feedback! It's wonderful to know that your little one is loving their new toy and creating memories that will last a lifetime. xx

Valorada con 5 estrellas sobre 5

we LOVE our Possum Play couch

we LOVE our Possum Play couch. Regina was quick to answer and assist with our queries- thank you Regina!
the couch is fantastic and I am so glad we got it.
Our son (2 years) uses it for play everyday.
We create-forts, slides, rocking boats- SO MUCH FUN!
Highly recommend! it will not disappoint.

28 de marzo de 2024
Opinión espontánea
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Respuesta de Possum Play

Hi Adele, We're overjoyed to hear that you're enjoying your Possum! Thank you for choosing us to be a part of your little one's playtime adventures. xx

Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service. The courier forgot to leave information about where they left the parcel, all it said on the tracking page was 'Left with a neighbour' and a blurry photo of feet and a corner of a door. I spent days asking around the neighbourhood and going to neighbours and didn't find my parcel. Also, I have extreme phobia of bugs and the thought of my parcel living for days in a home with fleas or bedbugs, was driving me insane! All customer service did was make me wait until the bloody courier remembered where he left the parcel 6 DAYS LATER. Of course it didn't arrive on time for the intended purpose, I had to write a few angry emails. I said I want compensation for all the trouble they caused me and the wasted time to search for my parcel like a bloody beggar but everyone literally ignored me and all I got was a 'So sorry for the inconvenience'.

Also, the smell when I finally opened the pacel was horrifying. Covers need immediate wash before use and it's a struggle to put them back on.

Besides all this, the play couch is alright, little one likes it. Too bad the experience killed the magic this famous sofa promised. Just another overrated brand that spends more finance on marketing than what actually matters. I will tell everyone I know to not bother with them. So extremely disappointed.

10 de abril de 2024
Opinión espontánea
Logotipo de Possum Play

Respuesta de Possum Play

Hi Elitsa, Thank you for your feedback. We apologise for any inconvenience caused by the delivery issue with our delivery partner, Parcelforce. It's part of their standard policy for such a large item, for them to deliver to a neighbour if no one is home to accept the delivery.

We're relieved to hear that we were able to help track down further information about the delivery of your parcel and confirm its receipt by your neighbour.

Rest assured that the Possum is vacuum-sealed for travel, so it's highly unlikely to be affected by any environmental factors like bugs. Occasionally, there may be a faint odour upon unpacking, but this is rare and harmless and typically dissipates within a few hours.

We're delighted that your little one enjoys the Possum, and we look forward to the years of play ahead. If you have any further concerns, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

Love love love

Cannot recommend this play couch enough! And i can also clearly say its not only for kiddies. I found my husband playing with shapes and setting his stage as his fav hehehe mind you the baby was asleep.
My bubba is only 12 months and loves the different shapes it makes. every time he wakes up from a nap its different!

I cannot wait to see what he comes up with when he is big enough to do it himself.

Easy to set up. Easy to use. Lovely to look at. Lovely to play with. Love the colours. Love love love
If your thinking about it. Do it.

Lastly i also love how personal the company is. The moment i followed them on instagram there was a message from them straight away. Yes i know it wasn't personalised specifically to me but i liked that extra attention to detail to reach out to their customers

Thanks again guys.

9 de abril de 2024
Opinión espontánea
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Respuesta de Possum Play

Hi lovely, thank you so much for sharing your review. We're so happy your family are loving their Possum Play Couch. xx

Valorada con 2 estrellas sobre 5

Don’t expect it to arrive on time

I so wanted to love this after being
recommended by lots of mums. I spent time researching different options of Play sofas (over 6 months) so not a whim purchase.
Bought in the Black Friday sale with a decent discount knowing it would not be delivered until February. Which was fine. We were willing to wait. However I reached out several times for updates and reassurance, who wouldn’t when they took nearly £400 out of my account instantly. No response. Customer service is terrible. And then despite no product or response from emails asking for a simple update on expected delivery date, constantly bombarded with emails on other products to buy!!!
Anyway sofa finally runs up 29/2 so just within the late February deadline. Fine. Opening it up my whole house stunk of fish. Not just a little smell. I’m talking rotten sardines fish.
Was told to let it settle or put it in the garden (February uk weather 🙈) or wash the covers? The covers that I’ve just struggled to zip up in the first place?
Thankfully it did settle smelly wise with a couple of cold nights of windows open but I’m not sure the zips will actually last if I do wash it because they were also dodgy 😂
Anyway the kids do love it and would rate it’s play factor 8/10 and much to my annoyance my son wanted the big wedges!
Here we go again.
No mention of pre order when I (he) spent £100 of his saved up pennies that it was pre order! Yet now apparently it’s on back order until June 🤪

So kids yes will love it. Adults be warned the customer service is non existent and will leave you frustrated by the bucketload

26 de noviembre de 2023
Opinión espontánea
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Respuesta de Possum Play

Hi Jodie, We value your feedback. Due to overwhelming demand during our sale events in which you purchased both your items, we sometimes decide to (at popular request) open up pre-sale orders to ensure as many customers as possible can take advantage of our discount while it's available. We make every effort to be transparent about pre-sale status, both by making sure to clearly represent this on the product pages, and re-confirm in the confirmation email. I'm sorry that you were caught out by this.

I apologise as I wasn’t able to locate a number of your emails regarding some of your other concerns, but please feel free to email us at hello@possumplay.com.au if there’s anything else we can do to assist you. We’re thrilled to hear your son is loving his play time with The Possum and know he has many years of fun ahead of him.

Valorada con 1 estrellas sobre 5

Slow shipping, Christmas disappointment

I purchased a play couch in the Black Friday sale this year on 27 November - here we are two days before Christmas and it hasn’t arrived (and won’t be here for Christmas now). Wait, actually, the armrest has arrived but not the rest of my couch, making for a fantastic Christmas present for my two little girls…NOT. Very disappointed and regretting the purchase, and it’s not even here yet.

23 de diciembre de 2023
Opinión espontánea
Logotipo de Possum Play

Respuesta de Possum Play

Hi Sarah, thank you for your feedback. We're very sorry that your Possum did not arrive in time for Christmas. When you placed the order during the sale, it was a pre-sale order and shipped out as soon as we were able.

Unfortunately, while we made every effort to ensure timely delivery, there were delays experienced by AusPost due to the busy holiday period. We understand this doesn't alleviate the disappointment of not having your purchase in time for Christmas, and we're truly sorry for any inconvenience this has caused you and your family.

We know your little girls have many years of play ahead of them and hope that they love their Possum!

Valorada con 1 estrellas sobre 5

Unreasonable delivery delay and no customer service

Ordered in late November with ‘guaranteed delivery before Christmas’ and now the latest shipping update is delivery by 5th of January. Whilst Australia post is not within their control, they took 9 days to ship it from when I placed the order. Zero help from customer service. Would not recommend dealing with this business.

26 de noviembre de 2023
Opinión espontánea
Logotipo de Possum Play

Respuesta de Possum Play

Hi Emily, thank you for your feedback. We're very sorry for the delay you had in receiving your order. Despite our efforts to ensure timely delivery, we understand and share your disappointment.

Whilst AusPost delays are out of our control, we always do our best to ensure a good experience for all our customers. Your package was shipped ahead of the Christmas cutoff, and we lodged complaints on your behalf with AusPost to expedite the process. Additionally, we refunded half of your postage cost as a gesture of goodwill.

Whilst it might not have made it in time for Christmas, we hope your little ones are loving their Possum all the same. xx

Valorada con 1 estrellas sobre 5

Lies regarding shipping

I have not yet received my order, nor has it been shipped yet, despite purchasing on the 26th of November, during the Black Friday sales. They held off shipping my order due to water proof liners not yet being in stock. When I raised my concerns on the 5th of December, the customer service rep was unhelpful and instead of directly answering my questions repeated information she had already sent me in a previous email. She assured me the items would be shipped out in a couple of days (which has not happened). I don’t understand why they wouldn’t send the couch itself within 2-5 business days as stated on their confirmation email and website and then send the liners separately when they came into stock. Now I face the real possibility that I won’t have a Christmas present for my son, all because they lied about their shipping of in stock items and ignored my requests to send these immediately and continued to hold off shipping the order until the liners were in stock - all so they could save money on shipping. Really poor and very disappointed in the response from customer service.

27/12 update: item has still not arrived over a month after purchase. Ridiculous.

17/05 update following response from possum play: seems as though possum play is doubling down on their lies regarding shipping. In my order confirmation email it states “in stock items will be shipped in 2-5 business days”. You didn’t do this, nor send my in stock items when I raised the issue with you. It wasn’t confusion on my end or a miscommunication, it was a downright lie from your company. Take ownership of the fault - it’s entirely yours, not Australia Post’s, nor mine.

5 de diciembre de 2023
Opinión espontánea
Logotipo de Possum Play

Respuesta de Possum Play

Hi Amanda,

We apologise for any confusion regarding the shipping of your order and the inconvenience it caused. We understand your frustration.

As you are aware some of the items you purchased were on pre-sale, and we typically ship all items together. We apologise if this was not made clear at the time of purchase. Once our team spoke with you and the liners became available, your items were dispatched promptly, before AusPost's Christmas cutoff. However, due to the holiday season, AusPost experienced delays that were unfortunately out of our control.

We're truly sorry for any miscommunication or inconvenience you've experienced throughout this process. We value your feedback and have taken it on board, particularly regarding shipping in-stock items separately to avoid delays.

Valorada con 2 estrellas sobre 5

The owners lie to you

The product is great, however when asking the owners about sales they told me they do not have any planned, weeks later there is a huge sale. I would have saved £380!!! A huge sum of money that I could have used to contribute towards my disabled sons sensory den that I am trying to create.

They also claimed their final stock before Christmas is live and won’t be restocked until after Christmas. This prompted me to buy when I did. However, the products were all restocked during their huge sale. If you look at their advert on 17th October, it states they won’t restock before Christmas…. Weeks later, restocked. I will not buy another product from them again due to their dishonesty regarding sales and stock levels. I feel cheated out of £380 by this company, from reading other reviews, I am not the only one who feels the owners are dishonest.

22 de noviembre de 2023
Opinión espontánea
Logotipo de Possum Play

Respuesta de Possum Play

Hi lovely, We're delighted to hear that your son loves his Possum, and we apologise for any confusion regarding our Black Friday 2023 sale. Initially, we hadn't planned to run a sale due to our stock levels in the UK. However, in response to overwhelming demand, we decided last minute to offer a sale for pre-sale items only, with shipments scheduled for February 2024.

We understand your disappointment and frustration regarding the timing of the sale and the information provided about stock levels. We sincerely apologise for any inconvenience or confusion this may have caused. Our intention is always to provide transparent and accurate information to our customers, and we regret if this was not the case in your experience.

Valorada con 5 estrellas sobre 5

Game changer!

What a fabulous addition to our lounge room. I’ve set the Possum up as a crash mat and play area for my little guy who’s learning to balance and he just loves it - he takes all his toys to it and camps out there for ages. He climbs on the various cushions and lands safely. Thanks Possum creators - you guys nailed it!!

26 de octubre de 2023
Opinión espontánea
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Respuesta de Possum Play

Hi Sheridan, Thank you so much for your feedback. We're so pleased that your little one loves his Possum. xx

Valorada con 5 estrellas sobre 5

Such a worthwhile investment!

Amazing quality and so much fun for our toddler and us! Great for burning off that last bit of energy before naps and bedtime. We know we will get so much use out of our play couch for years to come! Well worth the money, highly recommended!

4 de febrero de 2023
Opinión espontánea
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Respuesta de Possum Play

Hi lovely, We're overjoyed to hear that you're enjoying your purchase! Thank you for choosing us to be a part of your little one's playtime adventures. xx

Valorada con 5 estrellas sobre 5

I’ve said it before



I’ve said it before, so I’ll say it again.
Over the last couple years I’ve been buying my little great nephews Possum couch shapes. I started with the basic couch and each birthday I purchase another shape or two. I especially like the 20% off deals. I’ve bought the boys all shapes now and so have started doubling up. They absolutely adore the cushions. Each night while they are in the bath, their dad makes the cushions into a new shape, eg dragon, plane etc. The boys love to discover a new imaginative, fun shape waiting. (I think their dad has just as much fun inventing a new design!) The shapes are so safe, resilient and sturdy. At 3 yrs and 20 months I can see the boys playing on them for many years to come. Best investment I’ve ever made. I spread ‘the good word’ every chance I can.

1 de enero de 2023
Opinión espontánea
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Respuesta de Possum Play

Hi lovely, We appreciate your feedback! It means a lot to us to know that your Possum is sparking hours of imaginative play and creating magical moments. xx

Valorada con 5 estrellas sobre 5

This company is just fabulous

This company is just fabulous. Their personal service and amazing product is amazing. I had a great experience interacting with Georgia and now that Santa has delivered I can also say I love the product so much. Fun times all day and then night time snuggles. I just know this is going to be much loved for years to come and I can’t wait to add more shapes.

24 de diciembre de 2022
Opinión espontánea
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Respuesta de Possum Play

Thank you for sharing your experience with us! We're thrilled to hear that your little one is enjoying their Possum, and we hope it brings years of imaginative play. xx

Valorada con 5 estrellas sobre 5

Creating a cozy place with options to play

My daughter loves her shapes, she can use them to create a cozy pillow fort one minute or start using them to balance and practice her gymnastics the next. One of our best purchases this year!

31 de diciembre de 2022
Opinión espontánea
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Respuesta de Possum Play

We're so grateful for your feedback! It's wonderful to know that your daughter is loving her new toy and creating memories that will last a lifetime.

Valorada con 5 estrellas sobre 5

My kids love it

My kids love it.
Very good quality product.

It will even support my weight (82kg)

24 de octubre de 2023
Opinión espontánea
Logotipo de Possum Play

Respuesta de Possum Play

Thank you for your kind words! We're delighted to hear that your little one is having a blast with their new toy, and we look forward to being a part of their playtime for years to come.

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