Dealing with a solid British Company. ( Not being racist, but it is more reassuring). Much more appealing jewellery than in our local shops. Everything went very smoothly. My first experience with Pra... Ver más
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Consulta las opiniones de los clientes
We were.made to feel relaxed and welcomed. Great professional customer service by Katie and George. Great choice for our very special wedding rings,many options and opportunities given to both try... Ver más
Had a fabulous experience in Pravins Milton Keynes today, from start to finish we were listened to, made to feel special and not under pressure at all. We purchased 2 wedding rings and the entire proc... Ver más
Francesca at the Reading store created an amazing experience when selecting my engagement ring. Nothing was too much trouble and she took the time to help me find something I liked. Great customer ser... Ver más
Información sobre la empresa
- Joyería
- también en la categoría
- Diseñador de joyas
- Fabricante de joyas
- Joyero
Sobre Pravins
Escrito por la empresa
FAMILY-OWNED INDEPENDENT JEWELLER SINCE 1969
Established in London in 1969, Pravins is a family-owned independent jeweller with over 50 years of experience. From our stores in Cardiff, Reading and Milton Keynes, and through our online store, we help customers across the UK celebrate life's most meaningful moments.
We specialise in diamond engagement rings, wedding rings, fine jewellery and bespoke jewellery, featuring carefully selected natural diamonds, lab-grown diamonds and coloured gemstones. Every piece is crafted or chosen to meet the exacting standards that have defined Pravins for more than five decades.
Known for quality, craftsmanship and personal service, our experienced team is committed to helping you choose with confidence, whether you're visiting one of our stores or shopping online.
Información de contacto
2-3 Holybrook Walk, RG1 2AQ, Reading, Reino Unido
- 029 2039 4405
- admin@pravins.co.uk
- pravins.co.uk
4,8
Excelente
165 opiniones
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Georgia looked after us
Georgia was very friendly and informative during our visit . Took very good care of us .
12 de septiembre de 2026
Respuesta de Pravins
Thank you so much Ellen, for your lovely 5-star review. We’re delighted to hear Georgia made you feel so welcome and well looked after during your visit. She’ll be so pleased to know her friendly approach and knowledge helped make your experience such a positive one.
We’ll make sure your kind words are shared with Georgia and we look forward to welcoming you back to Pravins in the future.
Kiana was great
Kiana was great, i explained what I was looking for and she immediately pulled two options for me to look at both perfect for what I was looking for.
13 de septiembre de 2026
Respuesta de Pravins
Thank you so much Anouska, for your lovely 5-star review. We’re delighted to hear Kiana understood exactly what you were looking for and was able to find two perfect options for you straight away.
She’ll be so pleased to know her knowledge and understanding made the experience so easy and enjoyable. We’ll make sure your kind words are shared with Kiana and we hope to welcome you back to Pravins again in the future.
Very welcoming and friendly staff.
A very good selection of fine jewellery, with very welcoming and friendly staff.
Particular thanks to Gemma, that helped us choose our final purchase in Cardiff .
28 de agosto de 2026
Respuesta de Pravins
Thank you so much for your wonderful 5-star review. We’re delighted you enjoyed exploring our jewellery and received such a warm welcome from our Cardiff team. Gemma will be especially pleased to know her guidance helped you feel confident in making your final choice.
We’ll be sure to share your kind words with Gemma and the team. We hope you enjoy your new jewellery and look forward to welcoming you back to Pravins in the future.
Great friendly personable service
Great friendly personable service! Would recommend
11 de septiembre de 2026
Respuesta de Pravins
Thank you for your lovely 5-star review. We’re delighted to hear you enjoyed such friendly and personal service from our team. Your recommendation means a great deal to us and we look forward to welcoming you back to Pravins in the future.
Wonderful service from Ria today at…
Wonderful service from Ria today at Milton Keynes store. Made the purchase of anniversary gift even more special
8 de septiembre de 2026
Respuesta de Pravins
Thank you so much Cherry, for your wonderful 5-star review. We’re delighted to hear Raya made choosing your anniversary gift at our Milton Keynes store such a special experience. She’ll be so pleased to know her service added something extra to such a meaningful purchase.
We’ll make sure your lovely comments are shared with Raya and the team. We hope the gift is treasured and congratulations on your anniversary!
Shockley bad experience
03/01/2026
Shockingly bad.
Online order placed for a surprise half eternity ring for my wife (26th wedding anniversary)
Ordered in good time for delivery to my home address.
I get notified that the ring will arrive within the expected timeframe.
I then get an email contact from Jessica at Pravins Cardiff that item will now be sent to the store instead of my home address ! I was told that I would have to wait for the ring to then be sent out from Cardiff (totally bizarre)
(I needed the ring prior to taking my wife away for an anniversary short break)
I was PROMISED by Jessica that Pravins would contact me Sat 3rd to advise as soon as the ring arrived in Cardiff. (Bear in mind this item had a delivery date for 3rd Jan to come in the mail to my property)
I received no such contact from Cardiff.
I had to chase up on Sunday and nobody on duty had any idea of previous mentioned promise of contact from Jessica to myself (very poor in store communication)
I was left with no option but make an unplanned and stressful journey to Cardiff, pay parking charges and lose time from our anniversary break to collect the ring (ruining the surprise for my wife)
In contact with Pravins I suggested some form of gesture for the failed delivery and costs incurred (Fuel, parking charges,time and general very poor treatment) in having to collect a ring that was supposed to have been delivered to my home as per Pravins online order.
Jessica appears to have no concern or regard for my poor and disgusting treatment and has no interest in restoring my trust in Pravins so I am left with no choice but to post this feedback to warn and hopefully help others to avoid the same awful experience. I have since been blanked by Pravins and Jessica has failed to escalate this matter despite my requests.
I sincerely hope that Pravins actually engage with my concern and resolve this issue through an internal investigation and complete resolution.
Update. I have posted this review due to Pravins complete lack of engagement and clear contempt for their customers.
7 de enero de 2026
Opinión espontánea
Great customer service
Great customer service, very friendly and very helpful.
5 de septiembre de 2026
Respuesta de Pravins
Thank you for your lovely 5-star review. We’re delighted to hear you received such friendly and helpful service from our team. Thank you for choosing Pravins, and we look forward to welcoming you back again in the future.
The lady who served us
The lady who served us, listened actively and fully understood what we wanted. The examples of rings were pretty much well within our given budget. The lady was fully engaged and didn't try to push us or tempt us with more expensive items.
4 de septiembre de 2026
Respuesta de Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear our colleague took the time to really listen and understand what you were looking for, while helping you explore options that felt right for you. It’s especially lovely to know you felt comfortable and never under any pressure to spend more than you intended.
Thank you for choosing Pravins. We really appreciate your kind words and hope to welcome you back again in the future.
Stephanie was so helpful and I’m…
Stephanie was so helpful and I’m looking forward to having my ring next week to celebrate our 45th wedding anniversary.
4 de septiembre de 2026
Respuesta de Pravins
Thank you so much Mary, for your lovely 5-star review. We’re delighted to hear Stephanie was so helpful in choosing a ring to mark such a special milestone. She’ll be so pleased to know she played a part in your 45th wedding anniversary celebrations.
We hope you absolutely love your ring and from all of us at Pravins, congratulations to you both on 45 wonderful years together.
Service
I received fantastic service from a young lady who was so polite and patience.
3 de septiembre de 2026
Respuesta de Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear you received such fantastic service and were looked after with so much patience and care. We’ll be sure to pass your lovely comments on to the team. Thank you for choosing Pravins and we hope to welcome you back again in the future.
Elin was excellent
Elin was excellent - she took the time to understand exactly what I wanted and was very patient showing me the options available.
2 de septiembre de 2026
Respuesta de Pravins
Thank you so much, Ryan, for your wonderful 5-star review. We’re delighted to hear Elin took the time to really understand what you were looking for and patiently helped you explore the different options available.
She’ll be so pleased to know that her personal approach made such a positive impression. We’ll be sure to share your kind words with Elin and we hope to welcome you back to Pravins again in the future.
Friendly
Friendly, professional staff who bent over backwards to made us feel comfortable and help us find what we were after.
31 de agosto de 2026
Respuesta de Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear our team made you feel so comfortable and took the time to help you find exactly what you were looking for. It’s lovely to know their friendly and professional approach made such a positive impression. Thank you for choosing Pravins, and we look forward to welcoming you back in the future.
Respuesta de Pravins
Thank you for your lovely 5-star review. We’re delighted to hear you were looked after with such kindness and care. Providing friendly, helpful and attentive service is so important to us, so it’s wonderful to know you had such a positive experience. Thank you for choosing Pravins, and we hope to welcome you back again in the future.
Fabulous experience with Elenya to…
Fabulous experience with Elenya to purchase some jewellery on Saturday 29 August. Elenya was patient and thoughtful in her opions for my daughter’s 30th present. We did not feel rushed and the Prosecco added to the experience. Many thanks to Elenya and the team
29 de agosto de 2026
Respuesta de Pravins
Thank you so much Jacqueline, for your lovely 5-star review. We’re delighted to hear Elenya made choosing such a special 30th birthday present for your daughter an enjoyable experience. She’ll be pleased to know that her patience and thoughtful guidance gave you plenty of time to find the right piece without feeling rushed.
It’s lovely to hear the Prosecco added to the occasion too! We’ll make sure your kind words are shared with Elenya and the team. We hope your daughter absolutely loves her new jewellery and has a wonderful 30th birthday.
Didn’t feel pressured into purchase…
Didn’t feel pressured into purchase which is so often the case.
Overall very satisfied with the service.
29 de agosto de 2026
Respuesta de Pravins
Thank you for your 5-star review. We’re delighted to hear you felt comfortable and never under any pressure when making your choice. Giving our customers the time and space to decide what feels right for them is really important to us, so it’s lovely to know you were so pleased with the service you received. We hope to welcome you back to Pravins again in the future.
Rolls-Royce service!
I had an excellent experience here recently. From the moment I walked in, the service was welcoming and unhurried—I was offered a seat and a drink while discussing what I was looking for. The assistant listened carefully to my requirements and showed me a well-curated selection of pieces. I left with a purchase I am very pleased with. While they appear to position themselves towards the higher end of the local market, the attentive and relaxed service made it a standout shopping experience.
29 de agosto de 2026
Respuesta de Pravins
Thank you for your wonderful 5-star review. We’re delighted to hear you enjoyed such a welcoming and relaxed experience with us. Taking the time to listen, understand what you’re looking for and help you explore the right pieces without feeling rushed is exactly the experience we want to provide.
Most importantly, we’re so pleased you left with a piece of jewellery you’re really happy with. Thank you for choosing Pravins and for your kind words about our team. We look forward to welcoming you back in the future.
Stephanie is the star.
Upon entering the Cardiff shop, I was immediately welcomed by the exceptional service provided by Stephanie. From the outset, it was clear that she is not only a valuable asset to the shop but also an integral part of the company as a whole. Her warm demeanour and willingness to assist created an inviting atmosphere, making my experience truly enjoyable.
Stephanie's guidance was both insightful and reassuring; she took the time to understand my needs and offered tailored recommendations that exceeded my expectations. Her knowledge and approachability made it evident that no request was too much trouble for her.
Overall, Stephanie exemplifies the high standards of customer service that the company stands for, leaving a lasting positive impression on my visit. Her dedication and professionalism are commendable, and I believe she should be recognised for her contributions to the team's success.
28 de agosto de 2026
Respuesta de Pravins
Thank you so much, Graham, for taking the time to leave such a thoughtful 5-star review. We’re delighted to hear Stephanie made such a positive impression from the moment you arrived at our Cardiff store.
She’ll be incredibly pleased to know that her warmth, knowledge and genuine attention to what you were looking for made you feel so well looked after. Your comments about her professionalism and the contribution she makes to Pravins mean a great deal, and we’ll make sure they’re shared with Stephanie and the wider team.
Thank you for choosing Pravins, Graham. We hope to have the pleasure of welcoming you back again in the future.
Lovely experience in store
Lovely experience in store. I wanted to purchase a ring in memory of my mum dad and brother. The sales person was very helpful and helped me choose the ring. I have not received it yet as it is being made but I’m sure it will be lovely.
23 de julio de 2026
Respuesta de Pravins
Thank you for taking the time to share your experience with us. We're so pleased our team was able to help you choose a ring with such personal meaning, in memory of your mum, dad and brother.
We know how important this piece will be to you, and we hope the finished ring is everything you’re hoping for. We look forward to welcoming you back when it’s ready and completing what we hope will be a very special experience with Pravins.
Kiana and Francesca were very warm and…
Kiana and Francesca were very warm and friendly towards us during the whole process. We didn’t feel pressured at all and we felt we made the right decision purchasing my birthday present.
26 de agosto de 2026
Respuesta de Pravins
Thank you so much for your lovely 5-star review. We're delighted to hear Kiana and Francesca made the whole experience feel so warm, friendly and relaxed. They'll both be so pleased to know their approach gave you the time and confidence to make a choice that felt right for you.
We hope your birthday present makes the celebration even more special, and we'll be sure to share your kind words with Kiana and Francesca. Thank you for choosing Pravins, and we look forward to welcoming you back in the future.
Amazing seamless ordering & delivery…
Amazing seamless ordering & delivery process with beautiful product packaging.
9 de julio de 2026
Respuesta de Pravins
Thank you for your wonderful 5-star review. We're delighted to hear your ordering and delivery experience was so smooth from start to finish, and that you were impressed with the presentation of your purchase too. Thank you for choosing Pravins, and we hope you enjoy your new jewellery.
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