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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The packaging then sent to me took a while and when I got it it was just a plastic bag. Which meant on receipt of receiving my phone it was cracked and my offer was reduced drastically. After reading... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I accepted the price for my phone and opted to print my own label, went to royal mail through Preloved link printing label wouldn't work. So waited about 5 days for posting envelope from Preloved. Onc... Ver más

Valorada con 5 estrellas sobre 5

This was a positive experience. I had some issues with the label but I called customer service and it was easily resolved. They were helpful and communicated clearly and professionally. I also got a g... Ver más

Valorada con 5 estrellas sobre 5

Always reliable and a pleasure to buy from! I’ve purchased tech products from Matt and have consistently received quality items at great value. A trustworthy seller I’m happy to recommend and will con... Ver más

Información sobre la empresa

  1. Servicio de reciclaje y desbloqueo de teléfonos móviles
  2. también en la categoría
  3. Centro de reciclaje
  4. Mercado online
  5. Tienda de celulares

Sobre Preloved Tech

Escrito por la empresa

Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;

> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles

Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;

Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.

Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.

Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.

Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.

We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.

We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.

We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.

Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

513 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,4

Todas las opiniones

(513)

38 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I've bought many items

I've bought many items, rarely had any issues with them. When there are any issues, Prelovedtech try their hardest to fix it. Prices are unbeatable on their eBay live streams, you can really get some bargains. Absolutely recommend.

16 de septiembre de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Tablet return

Sent a tablet back securely, really securely packed. Took a few days for them to examine the tablet, which they found to have a cracked screen.??????? Will not use them again.

20 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic seller

Fantastic seller! All items are harshly graded to give as much transparency of their condition as possible. The same are also described to as much detail as possible so that the buyer as a clear idea of the item’s condition and know what they’re bidding on/buying.
Free UK - 48 tracked shipping is also a plus and majority will come with a 12 month warranty for peace of mind!
Highly recommended seller! ⭐️⭐️⭐️⭐️⭐️

23 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Slow and half price offer

The time taken to send me a plastic bag to send them my mobile was lengthy, and I was expecting something a little more substantial as packaging. They took ages to acknowledge receipt of it once I'd sent it to them, and then a week or more to decide to reduce their offer by half. They have at least said they will return the phone fairly quickly but I am awaiting its delivery.

29 de mayo de 2026
Opinión espontánea
Logotipo de Preloved Tech

Respuesta de Preloved Tech

Hello Andy, thank you for taking the time to share your feedback.

We're sorry to hear that your experience didn't meet your expectations, particularly regarding the timescales involved.

As an environmentally responsible technology recycling business, we're committed to reducing unnecessary waste wherever possible. Our free postage packs include a prepaid shipping label and a mailing bag, and we encourage customers to reuse suitable cardboard packaging they already have at home to ensure their devices are adequately protected during transit.

Rather than purchasing and distributing additional cardboard packaging, much of which would ultimately be discarded, we prefer to minimise these unnecessary costs and direct those savings towards offering customers more competitive buy-back valuations. We believe this approach benefits both our customers and the environment.

Regarding the time taken to process your device, we appreciate your frustration. Every device we receive must be logged, inspected and assessed by our technical team before a final valuation can be confirmed. Whilst this is an important part of ensuring fair and accurate valuations, we recognise that timely communication is equally important and apologise if you were left waiting longer than expected. We do try our best to meet those time frames even when we are extremely busy but appreciate we may slip by a day or 2 here and there.

Where a device does not meet the condition criteria selected at submission, a revised offer may be necessary to reflect its actual condition. We understand that receiving a reduced valuation can be disappointing, which is why customers are always given the option to decline and have their device returned.

We're pleased that our team has arranged the return of your device, and we hope this final stage of the process is completed promptly.

We take all customer feedback seriously and will continue working to improve our processing times and communication whilst maintaining our commitment to fair valuations and environmentally responsible recycling.

Kind regards,
The Preloved Tech Team

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service! I had a slight mishap as the emails went into my junk email and the royal mail took forever to deliver the bag to send it back in! I contacted customer services and they warned me the bag was only insured for £150 so I sent special delivery and I got an email the next morning to say they had received my phones and they were checking them. By early afternoon the money was on my account! And it was the full amount quoted! Would definitely recommend and use again!

12 de mayo de 2026
Valorada con 5 estrellas sobre 5

Quality products

I've bought multiple items on Pre Loved Tech's live streams including my Devia magsafe bluetooth speaker, they are top notch sellers, their live streams on on Monday to Friday1:00pm for clearence stock or Damanged & Faulty stock and 7:00pm for refurbished stock, they're very harsh with their product gradings which is a good thing for buyers, in other words, for example, their grade C will be most other sellers grade B, save them as a seller to get all notifictions about their live streams

22 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, I was paid the price given for my iphone 13 - no haggling on price - straight into my account a day after they received the phone, will definitely use again.

6 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honest and genuine recycler - highly recommend!

Honest and genuine recycler - 100% recommend!

Following a dreadful experience with another recycler who halved their original offer once they had received my phone, I did lots of research and chose Preloved Tech - the third highest offer on a comparison site. Having received my phone, they honoured their original offer and less than a week after posting it I receive confirmation my trade is complete. No delays, no lowballing, just an honest and genuine company who actually pay what they offer! Other recycling companies please take note!!

11 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really great company

Really great company. So glad I found them. So many quote a price only to reduce it when they receive it. Not Preloved Tech. They sorted postage then a couple of days later they paid the full amount. I wanted my old tech reused and to not go to landfill. This is perfect, really happy with the A1 service.

26 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy process to follow.

I found the process from beginning to end - easy to follow. Preloved provided guidance on how to prepare the item being returned.
Good communication with updates thru the different steps.

19 de enero de 2026
Valorada con 5 estrellas sobre 5

I thoroughly enjoyed my experience at…

I thoroughly enjoyed my experience at this restaurant. The atmosphere was inviting and cozy, creating a perfect setting for our meal. The staff were exceptionally attentive and made sure we were well taken care of throughout our visit. As for the food, each dish was a delightful blend of flavors that exceeded my expectations. It's clear that a lot of care goes into each plate. I definitely plan to return soon and highly recommend it to others.

20 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy way to sell old phones

The entire process from start to finish was easy and straight forward to use, also a very good price for the old phone, would recommend to anyone thinking of using this company. 5 Stars

10 de noviembre de 2025

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