Realice mi orden el 26 de enero y no me…
Realice mi orden el 26 de enero y no me ha llegado nada y no me puedo poner en contacto con ellos mis correos son rechazados y la página no me deja meterme en el chat realice la compra de 3 vestidos con el monto de $93.97 dólares .😡
Respuesta de Pretood
Hi Lizbeth,
Thank you for bringing this issue to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced with your order placed on January 26th.
We want to assure you that we take every customer concern seriously and are committed to resolving this matter promptly. This is not the standard of service we aim to provide, and we truly appreciate you making us aware of the difficulties you've faced with both delivery and customer support.
We’ve immediately forwarded your case to our customer service team for a thorough investigation. They will re-examine your order details, track its current status, and ensure you receive a clear update as quickly as possible. We are also reviewing our website chat and communication systems to prevent such issues in the future.
We truly value your trust and are committed to ensuring your satisfaction. We hope to have the opportunity to provide you with the positive shopping experience you deserve.
With Kindness,
The pretood'd Team