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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought an item from Prima Dancewear at Move It, and it was a complete disaster. The card machine was broken, so I had to pay cash and was told no receipt could be issued—now they refuse a refund... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Prima is the most reliable and good quality brand for all dancewear purposes. They have such a huge range of products for anything you could possibly need in all colours, designs and sizes. As well as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently ordered a group costume from Prima dance wear and despite some of the condescending reviews I am pleased to say this is one of the best quality costumes I own. I also received excellent cus... Ver más

Valorada con 5 estrellas sobre 5

I bought from prima dancewear for my upcoming show and I have been amazed by the unbelievable customer service I have received. I also have been so impressed by the extremely fast delivery. Furtherm... Ver más

Información sobre la empresa

  1. Tienda de artículos de baile

Escrito por la empresa

Providing a wide range of high-quality dancewear and custom costumes for dancers across the United Kingdom, Ireland, Europe, and worldwide. From premium leotards and performance tops to training essentials and bespoke designs, we offer affordable and beautiful desings, crafted to support every style of dance. With reliable global shipping and flexible customisation options, we help performers look and feel their best on and off the stage.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

79 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 85% de las opiniones negativas

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4,1

Todas las opiniones

(79)

39 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Such a disappointment of a company

I contacted prima dance wear to exchange a leotard, they advised me to reorder instead which I did but after already sending back for a exchange they reassured me that when they receive it they will just refund as I had re ordered as advised. I then received two leotards and no refund. After having to prove they had agreed to cancel the exchange they told me to send it back again for a refund which I did. This was well over a month ago since this problem started and nearly a month since they have received the return and haven’t refunded me. Please beware as email is the only way to contact them and they take such along time to reply and DO NOT refund when you have an incorrect size after a loss of over £55 including all postage for there mistake I will never go near this company again

25 de marzo de 2025
Opinión espontánea
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Respuesta de Primadancewear

Dear Steph. I am sorry to read your feedback of disappointment. There was a mix up in sending you another leotard, due to your returns form requesting an exchange. Our email and return/exchange department are separate.

If a customer returns an item stating they would like an exchange, this will be actioned. Which was done so.

Upon checking into this, we have not located a return from you as of yet. We have emailed you to request you send us your tracking number for the date this item was returned, as we have a 10 working day period for refunds to be processed once received.

If you can aid us with this information we are more than happy to help further, however until the item has successfully need received, as all retail companies, we cannot issue a refund.

We thank you for taking the time to leave us a review to help us improve where we can in the future, and we hope we can give you a better experience with your next order.

Valorada con 5 estrellas sobre 5

Super Happy!!

I needed some advice on size and matching items, prima customer service was so helpful and arranged the items to be sent quickly for me. The quality is lovely and value for money above other brands. I would highly recommend for all dance wear. Thanks Prima xx

20 de enero de 2025
Opinión espontánea
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Respuesta de Primadancewear

We are so glad to hear that, thank you for taking the time to leave us a review.

Valorada con 5 estrellas sobre 5

Jazz costume

I just received a jazz costume for my daughter’s upcoming festival. So happy with the service. Quick delivery, cute packaging and it fits well.
Really pleased with the price and we can now buy some bits to personalise it!
Thank you Prima x

22 de enero de 2025
Opinión espontánea
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Respuesta de Primadancewear

Thank you Charlotte, thats lovely to hear.

Valorada con 1 estrellas sobre 5

Ordered a set online

Ordered a set online, the picture doesn’t reflect what was sent, meant to come with a skirt as in the picture but it came with briefs. The blurb did say with briefs but many people would assume this particular colour would come with the skirt as per the picture. Sent it back and it wasnt in the clear packaging and they now won’t refund the item, the clear packaging broke when opened so it’s just a get out clause for them to mislead and not refund. Won’t be using them again- customer service is awful too.

25 de junio de 2024
Opinión espontánea
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Respuesta de Primadancewear

Dear Madam, We are very sorry to hear you are unhappy. We strive to give our customers the best service possible. We do encourage costumers to read descriptions before purchasing as we have a mixture of photos for products, with suggested matching items. To give customers ideas of what they can match their favourite top or bottoms with.

We are sorry you felt this was not as clear as it could be and will strive in the future to improve on this, when having items photographed. We did politely offer you a credit note after stating you were unhappy which you declined. We also mentioned these shorts will be available online to add to your order if you wished to do so.

Valorada con 5 estrellas sobre 5

Love Prima

Prima dance wear is my daughters favourite and go to dance wear. Love seeing the Prima team at events, they are so kind, always take time to chat. Delivery’s are always quick and on time. The quality is fantastic, with a wide range of styles and colours. Nothing is to much trouble when placing an order or chatting to Prima about it.

17 de abril de 2024
Opinión espontánea
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Respuesta de Primadancewear

Thank you Sharon for your lovely review, we really appreciate it.

Valorada con 5 estrellas sobre 5

Gorgeous dancewear💕

I’ve ordered from Prima loads of times, such good customer service and beautiful items. The items are also super reasonable🩷

26 de abril de 2024
Opinión espontánea
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Respuesta de Primadancewear

Thank you Lily, we appreciate your review!

Valorada con 5 estrellas sobre 5

Would recommend!!

Great range of leotards and sets for a range of dance styles catering for all ages and sizes

25 de abril de 2024
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Respuesta de Primadancewear

Thank you Katie for your lovely review!

Valorada con 5 estrellas sobre 5

incredible 🤍

absaloutley adore all their dancewear with amazing service, quick delivery and great condition. i’ve never considered buying anywhere else !! 💕💕

25 de abril de 2024
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Respuesta de Primadancewear

Thank you Daisy, we are so happy to hear that!

Valorada con 5 estrellas sobre 5

incredible

such good quality dancewear. such a lovely company and everything is gorgeous

25 de abril de 2024
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Respuesta de Primadancewear

Thank you Evie for your lovely review!

Valorada con 5 estrellas sobre 5

Beautiful ✨

My daughter loves dancing in her Prima leotard. Always guaranteed to beautiful, and the quality is amazing.

Delivery was super fast.

She can’t wait wear her dress for the next competition.

5 de marzo de 2024
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Respuesta de Primadancewear

Thank you Nicola, we appreciate your review!

Valorada con 5 estrellas sobre 5

Highly recommend Prima

Highly recommend Prima! My daughter loves their leotards and sets. She lives in them. We’ve never had a problem returning items and love picking up a bargain in their sale every now and again.

25 de abril de 2024
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Respuesta de Primadancewear

Thank you for your wonderful review.

Valorada con 5 estrellas sobre 5

Perfect costume selection

I was in need of a costume for my adult lyrical team on fairly short notice when I came across Prima. The selection is stunning and when I reached out for help regarding sizing and stock they were so helpful in fulfilling my order. Safe to say the girls are in love with their costumes, they are breathtaking and the quality is unmatched. Thank you so much!!!

26 de febrero de 2024
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Respuesta de Primadancewear

Thank you Chloe for taking time to review us!

Valorada con 5 estrellas sobre 5

Gorgeous lyrical costume for my…

Gorgeous lyrical costume for my daughter's dance competition - just what she was envisaging. Arrived promptly, and easy to return the alternative size ordered.

13 de febrero de 2024
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Respuesta de Primadancewear

Thank you for your lovely comments

Valorada con 5 estrellas sobre 5

the most amazing dancewear brand!

the most amazing dancewear brand!!
i am incredibly thankful to be an ambassador for there brand, as they have a wide variety of products and sizes. i highly recommend purchasing ❤️

6 de noviembre de 2023
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Respuesta de Primadancewear

Thank you for your lovely review!

Valorada con 1 estrellas sobre 5

I ordered 2 sizes to try

I ordered 2 sizes to try. The company have refused to refund as they say it shows signs of wear and a stain on the crutch. The item was tried on in a bedroom whilst wearing knickers, taken off, folded, and returned in original packaging. Shame on them! Absolute lie from Prima. Obtaining money by deception? I think so. I received no explanation or photographic evidence either to prove. Use a better company would be my advice! I've been completely ripped off.**** edit.. I have been sent back the item which shows extensive fraying and looks deliberate in nature. It was not returned this way. Also, there is not a stain on the crutch on the item they have returned to me which was one of their reasons not to redund..They then say they will not refund as I haven't asked nicely. I did in fact send 3 emails before finally settling on taking pictures of the item that returned me and warning others on my IG account. Anyone who knows me, knows w wouldn't sentd back anything stained or all frayed like they said. What the heck. The items were not sent back with any stains and the pictures Prima sent were of the lycra all frayed as well?? They are dishonest and kept my money sadly.

23 de octubre de 2023
Opinión espontánea
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Respuesta de Primadancewear

Dear Kelly, we did sent you photos of your item which had stains in it. We do suggest all dancers wear underwear when trying on items.

As I am sure you can understand we cannot sell on items which have stains in them, it would not be fair on future costumers to receive defected items. We hope your next order with us can be more successful and bring you faith in our company.

Prima xo

Valorada con 5 estrellas sobre 5

Great customer service

Super fast delivery and beautiful good quality costumes. Great costumer service and sorted out my problems straight away!! Definitely recommend buying from here. I’ve got a few costumes from prima now and they are most definitely my favourites. Can’t wait to order again😊

4 de septiembre de 2023
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Respuesta de Primadancewear

Thank you Jaden, lovely to ready your review.
best wishes, Prima xo

Valorada con 5 estrellas sobre 5

Amazing costumes.

I have ordered a few things over the years from Prima Dancewear for my daughter and the delivery is always fast. If I have any queries I always get a quick response from the team. The dance wear is always beautifully made, comfortable and at an affordable price. I will 100% be ordering more things from this great brand for my daughter.

22 de agosto de 2023
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Respuesta de Primadancewear

Thank you for your lovely review Lyndsey.

Valorada con 5 estrellas sobre 5

Quad costumes

I ordered costumes, in different colours to be made ,arrived a week early than agreed, service was 💯

3 de junio de 2023
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Respuesta de Primadancewear

Thank you Lesley for your lovely review!

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