Primalfurnishings Opiniones 279

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Beautiful big corner sofa i love it so much!! Fantastic customer service from Sam, an amazing guy, helped me so much, especially with my circumstances was so understanding. Fast delivery, delivery gu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An amazing local furniture company. Customer service is great and they can deliver within a good time frame. I ordered my sofa on Sunday 22nd March and it was delivered on Wed 25th March. We were upd... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

No contact about delivery was delayed and then moved forward with only a days notice. Delivery drivers spoke little English and hard to communicate with them. It stated on most reviews the delivery... Ver más

Valorada con 5 estrellas sobre 5

Love the sofa delivery was fast delivery drivers were great all in all a fab experience

La empresa ha respondido

Información sobre la empresa

  1. Tienda de sofás

Escrito por la empresa

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

279 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Beautiful big corner sofa - The Sloane

Beautiful big corner sofa i love it so much!! Fantastic customer service from Sam, an amazing guy, helped me so much, especially with my circumstances was so understanding. Fast delivery, delivery guys were great and put it all together for me. Would highly recommend this company for sofas, amazing quality for an amazing price! Ill be back soon for something else.
Thanks Sam and all staff at Primal Furnishings 🩷

16 de abril de 2026
Opinión espontánea
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Respuesta de Primalfurnishings

Thank you so much for your kind words! We’re so pleased you love your sofa. We really appreciate your recommendation and look forward to seeing you again soon.

Thank you

Valorada con 5 estrellas sobre 5

Love the sofa

Love the sofa
delivery was fast
delivery drivers were great

all in all a fab experience

13 de abril de 2026
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Respuesta de Primalfurnishings

We’re so pleased to hear you love your sofa and had a great delivery experience! It means a lot to us that everything went smoothly from start to finish.
Thank you

Valorada con 5 estrellas sobre 5

Love my sofa best purchase in a long…

Love my sofa best purchase in a long time … only thing is once you sit down you don’t want to get back up … ha

8 de abril de 2026
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Respuesta de Primalfurnishings

Thanks so much for taking the time to leave a review. We really appreciate it. Delighted to hear you’re loving the sofa .
Thank you

Valorada con 5 estrellas sobre 5

An amazing local furniture company

An amazing local furniture company. Customer service is great and they can deliver within a good time frame. I ordered my sofa on Sunday 22nd March and it was delivered on Wed 25th March. We were updated with a delivery time slot and even for a call when they were on their way. This is my second order … they don’t disappoint

25 de marzo de 2026
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Respuesta de Primalfurnishings

Thanks so much for your continued support. it really means a lot to us! We’re glad everything went smoothly again and appreciate you choosing us.

Thank you

Valorada con 5 estrellas sobre 5

Delivered well within the 7-10 days

Delivered well within the 7-10 days. Amazing quality sofa, am very pleased with it.
Thank you Primal furnishings.

25 de marzo de 2026
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Respuesta de Primalfurnishings

Thanks so much for your kind review! We’re really pleased you’re happy with the sofa and the quick delivery. Enjoy your new sofa!

Thank you

Valorada con 5 estrellas sobre 5

Second order with primal furnishings

Second order with primal furnishings. The communication and customer service is fantastic. Incredible pricing and quality. The team are super friendly and helpful, they even altered my sofa slightly to ensure it would get through my doorway! Great order process and fast delivery. Highly recommend!

21 de enero de 2026
Valorada con 5 estrellas sobre 5

100# worth it

So pleased with sofa, very luxurious feel and so comfortable. Can’t believe the price so so cheap for what you received. Best super same day delivery, lovely delivery guys so helpful and friendly. 100% buy from again. 5 star *****

14 de enero de 2026
Valorada con 5 estrellas sobre 5

Good company

Good company and I was happy with the sofa quality. I hadn’t fully considered the storage opening space and my living room was too small. The return was handled smoothly and without any hassle.

20 de diciembre de 2025
Valorada con 4 estrellas sobre 5

I'm content with purchase

Thank you ever so much 💓 I'm so happy with my purchase although , it's a bit on the hard side it will do , sofa has come with a damp smell from it, God bless your company

20 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Five stars all round!!!

From the off this company were fantastic! Brilliant customer service. Quick communication. Delivery guys also great.

The sofa itself, we are in love with it. And it came a few days early!!

Five stars all round. Would definitely recommend to a friend.

29 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Steer clear of their awful quality and non existent customer service

Honestly listen to the bad reviews as the good reviews are not a reflection of this company or their products. I can imagine they're fake reviews. Within a few months the sofa cushions started flattening, making the sofa hard and uncomfortable to sit on and the back came away exposing nails in one section. After email after email and message after message I finally got a reply that a technician will be sent and parts will be replaced. Of course no one showed and I am once again being ignored. They have a few days left before I take them to a small claims court as I am not being mugged off and ripped off with the lowest quality furniture that is not fit for purpose.

You said I have declined, the day I wrote this post, and after I wrote this post, at 12.17pm I received a text that you want your team round at 3pm-5pm to inspect the sofa. This wasn't possible and I said to come in the following few days up till I move. You have since ignored this request! So please do not act as if you have done anything to actually resolve this issue. The issue isn't 'Wear and Tear', I weight less than 60kg and the sofa cushions are flattening. It is not used all day as I work, are your sofas therefore made for children? As for the back coming off, the sofa hasn't moved since it was put in place on the day of delivery, care to explain how wear and tear has cause the nails to become exposed?

10 de diciembre de 2024
Opinión espontánea
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Respuesta de Primalfurnishings

Thank you for your review. Your sofa was purchased in December 2024, and we arranged for our team to carry out an inspection, which you declined. You later informed us that you are moving to a new property and cannot provide the new address for security reasons, and that you would like a refund or an exchange after 11 months.
Unfortunately, this is not possible, as our policy provides a manufacturing fault warranty only, which does not cover wear and tear, and refunds or exchanges are only offered within the initial period after delivery. You are welcome to send the sofas to our warehouse for inspection, and if you wish to proceed with small claims court, we will respond accordingly.

Valorada con 5 estrellas sobre 5

ABSOLUTELY FAULTLESS

ABSOLUTELY FAULTLESS
I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa. The delivery drivers were brilliant too, handled with care and so kind!! One million percent I recommend buying from here, brilliant service!! Thank you so much © Extremely happy customer over her, more than 5 star service and sofa!!!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

31 de octubre de 2025

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