Prime Bathrooms Opiniones 

Placed bathroom radiator order on 20 June. 2 months down the line, still haven’t received the order. No response on email, no follow up. Can’t get hold on phone. Super frustrating and terrible customer experience.

This company are happy to take your money and that's it!!!!. After that...no contact!!!!! At all!!!! They never answer your phone calls or emails!!!!.
It's a scam company
DO NOT USE!!!!!
DO NOT USE!!!!!
DO NOT USE!!!!!
DO NOT USE!!!!

Update....DO NOT USE!!!!

Update 16 Aug 2023....still no refund!!!! DO NOT USE!!!!!!
Update 19th August 2023....still no refund. Promised it on Tuesday.....we shall see???
Update 21st Aug. Refund meant to be put in my account tomorrow. I won't hold me breath.

Keith Bain from PRIME bathrooms has done an exceptional job, with installing a new shower.

As person:

His focus on honesty, integrity and excellence is unprecedented.

(From any tradesman I've used)

We had 1 visit on Thursday 11th August, and returned the following day to complete the job!

Keith's qualities include:

Very High standards towards customer satisfaction,

Trustworthy, hard work ethics, and exceptional time management skills.

(Only 2 hours for the entire job!)

Job description:

* uninstall old enclosed thermostatic shower
* adaptions and pipework for new outlets for new shower
* prep walls for wet wall panel install
* install of new wet wall panels
* Install of new thermostatic shower
* installed of current shower bath screen
* silicone sealant

Fantastic work from Keith and his business partner, Bruno.

Both are amazing workers.

100% recommended.

10/10.

5 STARS!

Jon.

They don't respond to emails and nobody answers the customer service line - you ring for 20 mins and then the call just drops.

I ordered a shower tray and paid for Express Delivery (3-6 days), I received no email order confirmation so sent an email after two days for an update, I received no response so tried phoning, voicemail was an automated BT message - no answer. It is now 12 days from placing the order (8 working days later) and still no response from my email or a delivery. Really really bad service, I would definitely not recommend. Thankfully I ordered through PayPal and I will hopefully get my money back.

We ordered a bath from this website and it simply hasn’t arrived. The delivery info states 3-6 working days but we’ve had no delivery and no communication. Despite emailing numerous times and phoning, there has been no answer. We will have to try and get our money back through the credit card provider, plus had to spend money elsewhere to complete our bathroom. Avoid this website!

the items never delivered, no email or message to update the situation. no one to pick the call, the operator was very not professional. avoid at any cost.

I ordered an Atlas quadrant shower enclosure, tray & waste from Prime Bathrooms. It didn’t arrive within the quoted 7-10 day delivery time and it was hassle from then on. Communication with this company is a nightmare. I eventually spoke to somebody who said he would chase it up. I did get a delivery date but only after numerous requests over many days. When it eventually arrived it was missing some important parts so my whole project had to be put on hold again causing me a lot of angst and costing time & money.
I ordered other goods for my bathroom from other on line companies and it was only Prime Bathrooms who were a pain to deal with. What sort of company is this?

I was worried at first after reading other reviews. But there was need for concern at all

I ordered a vanity unit and basin from Prime Bathrooms, which was cheaper than buying from another larger outlet.
I paid for the quick delivery service and the items arrived within 4 days.

Items came well packaged, undamaged and quickly.
My only criticism would be that communication regarding delivery didn’t exist. I was not emailed/text to tell me when my item would arrive so spent some time ringing Prime Bathrooms (multiple times because the lines ring out) to enquire about delivery.

Overall - great items, on time but poor communication/updates.

Ordered a sink and pedestal.
Delivery advised 7-12 working days.
Delivery date passed with no contact.
When I queried why they hadn't contacted me they said Delivery was scheduled for that week with no apology or explanation.
That Delivery date passed with no contact.
Having left a negative review I was then contacted by phone with an explanation, an apology, and an offer to refund delivery charges.
The items were subsequently delivered satisfactorily.
I am happy with the resolution but it is a shame that they didn't keep better track of their deliveries and that they didn't keep me up to date with a revised eta.

Still waiting after 4 months for an item that was in stock 7-12 day delivery. There is no customer service whatsoever. DO NOT ORDER ! They will just take your money and ignore you from then on.

- Update -
"Charles" has replied to my review - but beware this link is all but dead.

I placed an order for 3 items on 4 April 2023 and paid in full. Delivery was stated to be 7-12 working days but to date I've received nothing. I've contacted them twice but no response so I have no idea what's happening. What I do know is that they have had my money for over a month and seem content to leave it up to me to try and get a refund through Paypal. I would think very carefully before using this company.

Update 16/05/2023
James from the company contacted me to resolve the issue and I have now received 2 of the items and a refund for the third item that was no longer available. Thanks James for sorting this out. I have re-rated my experience at 3 stars as there was a genuine apology and commitment to get things sorted for me.

I placed an order 3 weeks ago and paid for Express Delivery. When after 5 days I checked whether the unit would arrive the following day I was told it was out of stock and the supplier had issues. I wanted to find out when it could be delivered which was circa 5 weeks later and therefore too late for me. Then apparently one unit was miraculously found in the warehouse and apparently sent out express delivery. The courier had received the delivery request but not the item. Now another two weeks later, no unit has arrived and Prime Bathrooms have not picked up the phone, leaving me listening to their hold music for hours on end and not responding to any voicemails left after hours of holding. Terrible customer service and I would not use again. I am now trying to get a refund.

Branded product all just fine. Packaging great. But communication appalling. Constant chasing of order and scant regards to them. Product did eventually arrive, but way later than originally advised. I would definitely NOT use them again...

Terrible service. Nobody answers the phone or returns voicemails. No reply to emails. States 7-12 working days for delivery. My item has not arrived after the allocated time and no updates on an ETA. Will now need a refund as had to source elsewhere. I expect that to be as difficult as every other aspect of Prime Bathrooms!!!!!

I’ve just ordered my product from Florida for my Glasgow flat, I was working with Ferguson from Blackburn, he was patient, considerate and helped me tremendously with my purchase, he gets 5 stars.

I was a bit cynical buying from prime bathrooms due to the reviews, however i spoke to Taj and he was fantastic. He made the entire process straightforward and got my items delivered earlier than anticipated. Amazing customer service!

Great service & Great Product, i spoke to someone called Tom who had helped me with what i needed and assisted me with the delivery date too.

Although there was some negative reviews, I decided to take a chance on these guys and was pleasantly surprised. Goods arrived in a timely manner and all looks well.