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At Prime Mobility, we have one mission, which is to help you to regain your freedom with life-changing mobility aids. Family run business in Eastwood, Nottingham. At Prime Mobility the needs of our customers are at the heart of everything we do.
60a Notitngham Rd, Eastwood, NG163NQ, Nottingham, Reino Unido
3,5
4 opiniones
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Just bought a stairlift and the service was excellent from start to finish. Very professional, prompt, and kept me updated throughout the whole process. Super friendly and personable too – couldn’t fault the service. Wouldn’t hesitate to contact them for all my mobility needs in the future. Highly recommend!
My Dad purchased a scooter which he got to use once in two months before he died. My Mum offered it back and the offered 25% of the price. Typical cold hearted
mobility company. Buy private and help people out rather than these retail outlets.
Respuesta de Prime Mobility
Hello,
Firstly, we’re genuinely very sorry to hear about the loss of your Dad and send our sincere condolences to you and your family.
We’re sorry to read this review as our understanding was that you were happy with the service and the scooter when it was originally purchased. When your Mum contacted us afterwards, we tried to help by offering a buy-back price so there was a simple and hassle-free option available rather than leaving you with the stress of selling privately.
Unfortunately, as a small family-run mobility business, returned equipment cannot usually be bought back at the original purchase value due to collection costs, preparation, servicing, warranty obligations and resale risk. We also suggested that selling privately may achieve a higher return if obtaining the maximum value was the priority.
We completely understand that our offer may not have been what you hoped for, and we’re sorry for that. However, we do feel disappointed that a 1-star review has been left based solely on us not being able to offer the buy-back figure expected, as we don’t feel this reflects the service, care and support we provided throughout.
We were also saddened to receive subsequent abusive communication wishing serious illness upon members of our business. While we understand emotions can run high during difficult times, we don’t believe that reflects the respectful approach we have tried to take throughout this situation.
We genuinely wish you and your family all the best during this difficult time.
I can’t thank Emily enough for all her help. She really took the time to listen to my questions and understand what I needed. Choosing a scooter felt overwhelming at first, but she made it so much easier and helped me find exactly the right one. Such kind and caring service.
Very helpful, friendly, quick service. Would recommend the shop to anyone from the service we did have from the shop
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