Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Prime Outdoor Store specialises in transforming your outdoor space into a luxurious retreat. We offer premium outdoor kitchens, BBQs, Spas, & Verandas, blending style and function for the ultimate outdoor experience. Elevate your outdoor living with us.
2,5
8 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 25% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Placed an order on 29/05/26 but the order has still not been processed. I have contacted the company various time via email, phone, online chat and WhatsApp but have had no response. Wouldn't recommend this company based on its poor customer service.
Ordered an outdoor fridge that was on offer, received an email confirming order, next day email received to say order cancelled with no reason as to why, phoned and left them a message and also sent an email, they replied saying the promotion price had ended and it was back up to full price. It was not full price when it was ordered. Not a happy customer
We ordered an Asgard bike shed two months ago and it still hasn’t arrived. We have tried to contact them about 20 times through phone, website and email to check where the order is and whether we can add an installation cost but have heard nothing from them.
Totally useless. Just cancelled my order with no reason or email informing me that it had been cancelled. Very poor customer service. Joke of a company. Buyer beware.
Respuesta de Prime Outdoor Store
Hi Christopher,
Thank you for taking the time to leave a review. We’re sorry to hear about your disappointment, but we did contact you directly regarding your order.
On Friday, 24 October at 08:42 AM, we emailed you to explain that unfortunately, the item you ordered cannot be shipped to Northern Ireland, and for that reason, your order had to be cancelled. As stated in that message, no payment was captured, and the cancellation was processed immediately after sending you the notification.
We understand this may have been frustrating, but we did our best to communicate as soon as we received confirmation from the supplier. If you’d like, we’re happy to resend the original email for your reference.
Kind regards,
The Prime Outdoor Store Team
Prompt delivery and excellent communication. I had a small issue with my order and their customer services were a breath of fresh air. They were proactive in resolving the issue and very satisfactorily.
Would 100% shop with them again
“The product quality is consistently outstanding, exceeding my expectations every time.“I highly recommend this business. customer service was excellent .
And thank you for lee who was helping out.
Excellent customer service and very helpful advice regarding my veranda enquiry. When I’m ready to make my purchase, I’ll definitely return. Highly recommended!
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
