Hi Martin,
We are very sorry to hear about your experience and that you have this impression of the online casino.
Please note that in some cases, when we are unable to process a withdrawal to your preferred method, we may cancel the withdrawal and ask you to request it again to an alternative method.
If any sort of action on the account cannot be executed such as being unable to process a withdrawal and the withdrawal gets cancelled, you will receive an email from our support team to highlight the next steps.
We understand that this process might create a temptation to use the winnings. Therefore, we have various options to restrict your account in the responsible gaming area of the account. These options restrict your ability to play for a set time, safeguarding your winnings and are available at all times.
You can also tell our support team that you are concerned about the funds while you are awaiting your current withdrawal request to be processed and ask them to speed up the new withdrawal for you.
We are committed to providing a transparent and secure gaming environment for our players. If you need further clarification on the process, feel free to reach out to us.
We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on chat, Facebook or send over an email to support@primeslots.com and we will be happy to assist you.
Thanks for understanding,
The PrimeSlots Team
