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Información sobre la empresa

  1. Casino
  2. Proveedor de servicios de juegos
  3. Casino o apuestas online

Escrito por la empresa

Prime Slots has been a key player in the online casino market since 2011, with a focus on providing real money slot games for our players to enjoy. In early October 2020, we started using SkillOnNet’s leading software platform to offer the best possible gaming experience to our users. Prime Slots now features 4000+ slot games (and growing) and live casino as well as slot tournaments, special bonus offers every day, and live 24/7 chat support. We’re constantly adding all the latest games from leading game studios to give our players a huge choice of high-quality slots. At Prime Slots you’ll find popular games like Rainbow Riches, Fishing Frenzy, Fluffy Favourites, Reactoonz, and The Goonies, as well as must-drop daily jackpot games and live casino games like Monopoly Live and Dream Catcher. Since we’re all about slots, we’re always adding engaging new content about slot games, famous slot series, slot features and more. We also update our blog regularly with top-quality content for you to enjoy, from casino guides and videos to fun slot facts.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Down over £1000 over multiple deposits…

Down over £1000 over multiple deposits do not play this site the winning odds are are awful

2 de febrero de 2025
Opinión espontánea
Logotipo de primeslots.co.uk

Respuesta de primeslots.co.uk

Hi Luke,

Thank you for sharing your feedback. We understand how frustrating it can be when luck doesn’t seem to be on your side. However, we want to assure you that our games are designed using Random Number Generator (RNG) technology, which ensures every outcome is completely random and fair.

While casino games rely heavily on chance, we encourage you to remember that results can vary widely depending on the player’s luck. If you’d like more information about how RNG works, feel free to contact our support team.

The PrimeSlots Team

Valorada con 1 estrellas sobre 5

SCAM

SCAM, BE AWARE. Once you finally win something, they cancel your withdrawal for no reason until you lose your money again in the most ridiculous way, like 5 blackjacks in a row for dealer. At least try to make it unobtrusive. This has happened for many times already, unfortunately I was addicted to hazard so I could not help myself.. However, fair play and fair withdrawal policy would be nice.

19 de octubre de 2024
Opinión espontánea
Logotipo de primeslots.co.uk

Respuesta de primeslots.co.uk

Hi Martin,

We are very sorry to hear about your experience and that you have this impression of the online casino.

Please note that in some cases, when we are unable to process a withdrawal to your preferred method, we may cancel the withdrawal and ask you to request it again to an alternative method.

If any sort of action on the account cannot be executed such as being unable to process a withdrawal and the withdrawal gets cancelled, you will receive an email from our support team to highlight the next steps.

We understand that this process might create a temptation to use the winnings. Therefore, we have various options to restrict your account in the responsible gaming area of the account. These options restrict your ability to play for a set time, safeguarding your winnings and are available at all times.

You can also tell our support team that you are concerned about the funds while you are awaiting your current withdrawal request to be processed and ask them to speed up the new withdrawal for you.

We are committed to providing a transparent and secure gaming environment for our players. If you need further clarification on the process, feel free to reach out to us.

We can assure you that everything that we do is in line with our regulatory bodies but if you would like to discuss your concerns further, you can join us on chat, Facebook or send over an email to support@primeslots.com and we will be happy to assist you.

Thanks for understanding,

The PrimeSlots Team

Valorada con 1 estrellas sobre 5

I've been playing on this site for some…

I've been playing on this site for some time at first it seemed ok, but now all it ever does is take take take and to top that off it feels like all bonuses have been turned off. I like to play certain games but cannot get a good game out of them.i know we're not ment to win all the time but a fair game at least would be nice.
I've had some other issues with games and had to chat with customer services, when you finally get past their bot and message a real person they expect you to wait 4 hours for a reply that's if they bother to answer you at all.
Shame I can't give a minus score.

22 de mayo de 2024
Opinión espontánea
Logotipo de primeslots.co.uk

Respuesta de primeslots.co.uk

Hi Andy,

We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.

Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.

If you are having issues with games and require further assistance but are struggling to get a reply via our chat service, please join us on Facebook or send an email with the details to support@primeslots.com and we will be happy to assist you.

Thanks for understanding,

The PrimeSlots Team

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