pro.radio Opiniones 5

Respuesta de pro.radio

6 may 2026

We are sorry to read this review, but we strongly disagree with this characterization.

Our company operates with maximum transparency. When we perform a live technical intervention on a customer’s website, we provide a full screencast showing exactly what was checked, what was changed, and why. This allows the customer to clearly understand the work performed and to verify the result.

We only request access to a customer’s website when it is necessary to solve a specific technical issue, usually because the customer’s server has a configuration problem or because the customer is unable to complete the required operation independently.

Pro Radio is a professional WordPress theme for radio stations, and like any professional software, it sometimes requires a minimum level of technical competence, especially when dealing with hosting, server configuration, WordPress setup, plugins, cache, or third-party integrations.

In this case, our support team acted transparently, provided technical assistance, and documented the intervention. Suggesting that customers should not trust us with access credentials is therefore misleading and unfair.

We remain available to help customers who need professional support, but we cannot accept accusations that misrepresent the way we operate.

Respuesta de pro.radio

Actualizada el 20 jun 2023

Hello Gaetan, thank you for reaching out to us. We appreciate your feedback regarding your experience with our customer support. However, based on our records, it seems there may be some confusion.

According to our system, you made a purchase of our software 10 days after the review was written. If you had another account and were invoiced for a service that you did not use, unfortunately, we cannot retroactively cancel the service.

Also, we never suspend accounts. Simply, if a customer doesn't wish to pay for a service, that specific service gets suspended (which is pretty normal for any type of service in this world), we don't suspend the entire account. The only case an account gets suspended is in case of license violations or copyright infringements.

We take pride in providing high-quality services, and our Support and Updates access is not offered for free, although it is reasonably priced. We always strive to be transparent about the costs associated with our services, and we provide clear instructions on how to suspend or terminate them if needed.

It's important to note that if you expect to receive a service, it is reasonable to expect that there will be a cost associated with it. Additionally, since you made a subsequent purchase of our product after posting this review, it suggests that you found value in it despite any previous concerns.

We apologize if there was any misunderstanding, and we are here to address any further questions or concerns you may have. Our goal is to ensure your satisfaction with our services.

Best regards
The Pro Radio team