Prodigg Bathrooms Opiniones 

345
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... Ver más

Valorada con 5 estrellas sobre 5

Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... Ver más

Valorada con 3 estrellas sobre 5

Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Reformas de baño
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(345)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service very responsive

Excellent service very responsive. Issue in transit but very quickly resolved. Thank you Kirsty for you assistance.

28 de febrero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you Jelena we appreciate the review.

Valorada con 5 estrellas sobre 5

Very helpful and pleasant to deal with

Very helpful and pleasant to deal with. Will defiitely buy product from them again - good quality and as described. Thanks!

14 de febrero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you Leanne we would love to see the finished look you create?

Valorada con 1 estrellas sobre 5

Ordered 2 basins to be told only one…

Ordered 2 basins to be told only one was in stock. I needed two so I asked for a refund. It’s been 3 weeks since I ordered and still no refund !!!

8 de febrero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Hi Jess, We were awaiting your confirmation in regard to swapping to another basin, as soon as you had confirmed you wanted the refund this was put forward to be processed. We apologise if this did not happen as quickly as you would have liked but would love the opportunity to discuss this with you and hopefully turn this experience around for you.

Valorada con 3 estrellas sobre 5

Order took a little longer than…

Order took a little longer than expected to arrive.
Communication was limited.
Final product - exactly what I ordered.

4 de febrero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Hi Allyson,
We appreciate your feedback and hopefully we can better our communication lines. We are glad you like the product and would love to see the finished look.

Valorada con 5 estrellas sobre 5

10 out of 10 stars!

Purchasing online through Prodigg was so simple and easy. My product arrived in perfect condition and very quickly! Due to my work, I kept calling Prodigg out of their business hours and always received a call back the next day. Would recommend Prodigg to anybody who is in the market for fantastic service!

15 de enero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Awesome thank you Chloe!

Valorada con 1 estrellas sobre 5

Getting jerked around

Six months and I'm still waiting for my vanity unit after paying nearly $400 for it, in the last week I've called customer service 3 times looking for answers... no one has gotten back to me.

14 de enero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Hi Owen, Unfortunately we had missed your calls calling outside our working hours. We have emailed and texted to try and get in touch. We would love the opportunity to hopefully turn this experience around and will be in touch.
Thank you Owen

Valorada con 5 estrellas sobre 5

Quality just as good as Reece

Quality just as good as Reece! I was shocked how expensive bathroom vanities are until I found Prodigg. Price was very good, quality great and the service was a very pleasing experience. Thanks Prodigg I’ll send the photos in when it’s finished!

11 de enero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you Kobe we appreciate the review. Would love to see the finished looks?

Valorada con 5 estrellas sobre 5

Very helpful

Staff were very helpful and prompt in sorting out an issue that I had, looks like a good product, can't wait till it arrives

10 de enero de 2020
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you Daniel

Valorada con 2 estrellas sobre 5

Disappointed - ended up ordering elsewhere

On 28th November 2019 I emailed Prodigg to check how I could advise which numbers and colours I wanted to order when placing an order from their website. I was advised I could leave them in the order notes. On 29th November I ordered two terracotta house numbers from their website and advised our colour and number choices from the options available there. On 18th December I received an email saying they had been trying to call me (they didn't leave me a voicemail or SMS) as they needed to know my colour choice, and providing a different (incorrect) swatch of colours for me to choose from. I replied, but never heard back. I replied again and was asked again to choose from the incorrect colour swatch. I gave up and ordered elsewhere.

24 de diciembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Hi Greg,

Our apologies your order did not go to plan. Unfortunately our supplier had changed the options available and it was not updated on our end so agin our apologies for the inconvenience caused.

Valorada con 5 estrellas sobre 5

Very knowledgeable and likeable staff…

Very knowledgeable and likeable staff with a good sense of humour made it a delight to purchase some beautiful bathroom accessories.

16 de diciembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Awesome thanks Michael we would love to see your finished look you create!

Valorada con 5 estrellas sobre 5

Friendly service

Friendly service - able to see the product and a decent warranty

16 de diciembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you Anita :)

Valorada con 1 estrellas sobre 5

I never leave bad reviews but this service is terrible!

I was told I would receive goods in 5 days. The tracking on the order did not work at all and trying to speak to customer service was almost impossible. You just go to a call centre and no one gets back to you.
16 days later and the items still aren’t here but they are already asking me to review my experience!

15 de diciembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Hi Bec,
Our apologies your item was delayed with delivery. Unfortunately this order did run into a delay with the product availability and we apologise that this was inconvenience. The reviews are automatic but we do hope we can make it up in some way.

Valorada con 4 estrellas sobre 5

Great service

Great service, had a few questions which were answered via the online help desk. Prompt delivery and arrived as advertised. Have and will use them again. Thanks!

13 de diciembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Awesome to hear thank you Mark!

Valorada con 5 estrellas sobre 5

Could not be happier

Could not be happier, vanity arrived 100% perfect no damage, so happy with the quality truly impressed with the value for money, I will most certainly shop at Prodigg barthrooms in the future thank you very much.

29 de noviembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you Michael we would love to see your finished look!

Valorada con 5 estrellas sobre 5

Great service, best price and high quality products.

We just received additional product from Prodigg and our experience has been superb once again (we have purchased from them in the past). They gave us absolute awesome service from start to finish and we find their price and quality are just the best.

22 de noviembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you for taking the time to leave us a review Jake!

Valorada con 5 estrellas sobre 5

Excellent Quality Products with Great…

Excellent Quality Products with Great Customer Service. This is my 2nd purchase ordered online & I am super impressed with their service. Vanity arrived very promptly with an obliging Courier, well packed just as described. Enjoyed speaking with Kirsty on the chat line to verify a couple of details, she was really helpful. Will definitely use Prodigg for our next bathroom reno, highly recommend them to any homeowner. Thanks to Kirsty and all the Prodigg team, 10 stars.

22 de noviembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

10 Stars I love it! Thank you Karen we appreciate this awesome feedback :)

Valorada con 4 estrellas sobre 5

The package arrived earlier than…

The package arrived earlier than expected and was well packaged.
It was what I had ordered (great news after quite different experiences with purchases from China etc).
Only glitch was that I expected the unit to include a plug and washer but that was probably my fault anyway
Des

21 de noviembre de 2019
Opinión espontánea
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Respuesta de Prodigg Bathrooms

Thank you Des Our basins do not come with a plug and waste but we do sell them if required.
Thank you for a great review :)

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