I have been craving a decent Cornish pasty for months since my local bakery stopped making them. I ordered 4 pasties from Proper Pasty Company and was more than pleased. They arrived quickly and ar... Ver más
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Consulta las opiniones de los clientes
First time ordering fromProper Pasty Company and we will certainly ordering again. The pasties arrived still frozen. We left 2 out and put the rest in the freezer. We were delighted with the authenti... Ver más
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Couldn't believe it so glad I gave them a try, The one thing I can't wait to get down to Cornwall for is a Cornish Pastie! as no imitation can beat them! Now ive had that the true experience of Co... Ver más
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Tried them whilst on holiday and thoroughly enjoyed them. Just had our first online order and they did not disappoint they were delicious freshly cooked. Will definitely be ordering again
La empresa ha respondido
Información sobre la empresa
- Panadería
- también en la categoría
- Productos de alimentos
Escrito por la empresa
Proper Pasty Company are one of the UK's leading retailers of Cornish Pasties. Established in 1999 we supply cafes, restaurants, national trust, leisure and the general public through high street shops and our online store
Información de contacto
Reino Unido
- sales@properpasty.co.uk
- properpasty.co.uk
4,7
Excelente
2 mil opiniones
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Completely let down
Completely let down. Ordered two Father’s Day boxes one has arrived today box squashed and wouldn’t be able to give that as a gift even if the contents was inside. The box was missing a pastie cream and jam. The scones squashed.
A second box is completely missing.. contacted customer service said it was in transit and will be delivered today. Well it hasn’t come. Over £50 for the 2 boxes and I don’t even have one complete box. A lot of money for I pastie 2 scones and 2 teabags.
Still no resolution both dads have no presents tomorrow now
20 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Lucinda,
Thank you for your email.
I'm very sorry to hear about the issues you've experienced with your order, and I completely understand your disappointment, especially given that these were Father's Day gifts.
At the moment, we're unable to fully investigate or resolve the matter as we are still waiting for the information and photographs we requested. In order for us to assess the condition of the delivered hamper, the missing items, and the damage reported, we do need this evidence from you.
Once you have sent over the photographs and details requested, we will review everything promptly and work with you to find an appropriate resolution.
We appreciate that this situation is frustrating, and we would like to help, but we do need the requested information before we can proceed further.
We look forward to receiving the photographs and details from you.
Kind regards,
The Proper Pasty Company
Thought what a great idea for Dad… BUT
Thought what a great idea for Dad who is 83y and loves pasties. Brilliant with Dad on and Cornish the real thing.
So I'm away and they live 300 miles from my house.
The company says i did delivery address as my home..... I'm really going to a delivery to.my home says thanks Dad .... When they live 300 miles away!! No your system defaulted my address.. my address was the billing not the delivery
I remember checking the postcode to make sure I got right. As get the last bit around.
Customer service dreadful. Said my fault I put my home address for delivery.
So I'm not home. So they going to be sitting at home for 2 weeks In the heat going off.
Total waste of money. No fathers day gift for Dad.
To say I'm disappointed is an understatement.
I know I would not of sent to myself 300 miles away and I don t like pasties and ironically I'm gluten free!! So NO mistake.
19 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Jeanette,
Thank you for your feedback.
We're sorry to hear how disappointed and frustrated you are, especially as this was intended to be a special Father's Day gift for your dad.
Having reviewed the order, the delivery address that was submitted at checkout was your home address. We appreciate that you believe the system defaulted to your billing address; however, we have not identified any issue with our checkout system, and we have not received reports of this occurring on other orders.
We do understand that mistakes can happen during the ordering process, which is why customers are given a number of opportunities to review their details before dispatch:
At checkout before the order is placed.
In the order confirmation email sent immediately after purchase.
In the order preparation notification sent prior to dispatch.
Unfortunately, once an order has been dispatched, we are unable to amend the delivery address or redirect the parcel.
I completely appreciate your point that it would make little sense to intentionally send a Father's Day gift to your own address, particularly given the circumstances you've described. However, we can only work from the address details that were submitted with the order and used to generate the shipping label.
I am sorry that this has resulted in your dad not receiving his gift as intended and that you have been unhappy with the service you've received. While we are unable to accept responsibility for the address entered on the order, we do sympathise with the situation and understand how upsetting it is.
Kind regards,
The Proper Pasty Company
Best Pasties!
Was sceptical about ordering Proper Pasties, as I’m very fussy when it comes to anything ‘meat pie’!! There was absolutely no need to be!
The ordering, the specific tracked delivery, the ease of cooking instructions, the pasty aroma when cooking, and finally - the taste!!! Best pasties that I’ve tasted in a very long time. Free sausage rolls .. fabulous as well! Thank you Proper Pasty 5⭐️ and will definitely be ordering again!
27 de mayo de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Debbie,
Thank you so much for your fantastic review!
We're delighted to hear that we won over a self-confessed pasty critic! It's wonderful to know that everything from the ordering process and tracked delivery to the cooking instructions met your expectations.
And we're especially pleased that the pasties lived up to the aroma coming from the oven! Hearing that they're the best you've tasted in a long time is a huge compliment to our team. We're glad you enjoyed the free sausage rolls too.
Thank you for your 5 star review and for taking the time to share your experience. We truly appreciate your support and look forward to sending you another batch of Proper Pasties soon!
Kind regards,
The Proper Pasty Company
Hmmm, pasties?? 🤔😋😋😋😃👍
Ok, here we go🤔🤔....ive used these guys several times now, and so far very impressed, altho my dads home made pasties are tops, these guys give him a close run, 😄😄....always on time, never damaged, and always fully flavoured and delish! 😋😋...ive opted for the multi flavour pick-your-own this time, cant wait to get stuck in, ...... easy cook, guide enclosed with them, and not greasy, or fall apart, perfect hot/cold with other foods or equally on their own, 😋😋👍
Thanks guys, much as i love my dads ones, yours is up there too!! 😃👍
Great service, good communication, reliable, and a good representitive of Cornish foods, 🎖
Ill be back soon guys!
18 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi John,
Thank you so much for your fantastic review!
We're delighted to hear that you've ordered from us several times and that you've been so impressed with both the products and the service. Being compared to your dad's homemade pasties is high praise indeed, and we're honoured to be giving him a close run for his money! 😄
It's great to hear you've enjoyed the variety packs, the flavours, and the convenience of the cooking instructions. We're especially pleased that your orders have arrived on time, in perfect condition, and have consistently met your expectations.
Thank you for your kind words about our communication, reliability, and our efforts to represent Cornish food at its best. Feedback like yours means a great deal to the whole team.
We look forward to welcoming you back again soon.
Warm regards,
The Proper Pasty Company
Pasties were a good size and full of…
Pasties were a good size and full of flavour. Next day delivered as promised.
27 de mayo de 2026
Respuesta de Proper Pasty Company Ltd
Hi Paul,
Hi,
Thank you for your wonderful feedback!
We're delighted to hear that you enjoyed the size and flavour of the pasties and that your order arrived the next day as promised.
We really appreciate you taking the time to share your experience and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Love the pasties & adore the sausage…
Love the pasties & adore the sausage rolls . Will order again very soon .
27 de mayo de 2026
Respuesta de Proper Pasty Company Ltd
Hi Christine,
Thank you so much for your lovely feedback! We're thrilled to hear that you love the pasties and adore the sausage rolls.
Your support means a lot to us, and we're delighted to know you'll be ordering again soon. We look forward to serving you again and providing more of your favourites!
Kind regards,
The Proper Pasty Company
Respuesta de Proper Pasty Company Ltd
Hi DJ,
Hi,
Thank you for your fantastic feedback! We're delighted to hear that everything was excellent throughout your experience with us.
We really appreciate your support and hope to serve you again soon.
Kind regards,
The Proper Pasty Company
Delicious genuine Cornish pasties
Delicious genuine Cornish pasties. V good price, swift delivery and good communication.im a frequent customer Highly recommended!
16 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Richard,
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying our genuine Cornish pasties and that you've been pleased with the value, delivery service, and communication.
It means a lot to us that you're a frequent customer, and we're especially grateful for your recommendation. Your continued support is truly appreciated.
We look forward to serving you again soon!
Kind regards,
The Proper Pasty Company
Everything was perfect.
Everything was perfect.
Arrived on time. Packed very well.
The food was delicious. Fabulous Sat afternoon treat.
Will definitely buy ordering again.
13 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Sharon,
Thank you so much for your wonderful feedback! We're delighted to hear that everything arrived on time, was well packed, and that you enjoyed the food. It's great to know we could be part of your fabulous Saturday afternoon treat.
We truly appreciate your support and look forward to serving you again soon. Thank you for choosing us!
Kind regards,
The Proper Pasty Company
The taste of these is deliciouse i wont…
The taste of these is deliciouse i wont be buying shop ones again
16 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Steve,
Thank you for your lovely feedback! We're so pleased to hear that you enjoyed the taste and that our product has become your preferred choice. Comments like yours mean a lot to us and make all the hard work worthwhile.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
The Proper Pasty Company
Respuesta de Proper Pasty Company Ltd
Hi Mr Morgan,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you found them very tasty and that you absolutely love them.
Your support means a lot to us, and we look forward to providing you with many more delicious treats in the future.
Kind regards,
The Proper Pasty Company
The best value for money pasties you…
The best value for money pasties you can buy and have delivered to your door. Taste great.
14 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Chris,
Thank you for your fantastic feedback! We're delighted to hear that you feel our pasties offer great value for money and that you're enjoying both the taste and the convenience of having them delivered straight to your door.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The Proper Pasty Company
Fantastic product
Fantastic product, great communication and delivery
4 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Richard,
Thank you for your wonderful feedback!
We're delighted to hear you enjoyed the products and were pleased with both the communication and delivery. We really appreciate your support!
Kind regards,
The Proper Pasty Company
Perishable items delivered on time and…
Perishable items delivered on time and in perfect condition
24 de abril de 2026
Respuesta de Proper Pasty Company Ltd
Hi Vicky,
Thank you for your feedback.
We're delighted to hear that your order arrived on time and in perfect condition. We take great care to ensure our perishable products are packed and delivered to the highest standard, so it's wonderful to know everything reached you as intended.
We appreciate your support and hope you enjoy your order.
Kind regards,
The Proper Pasty Company
On time and excellently made
You can always trust them to be on time
The scones and Cornish pasties are excellent it shows the people you send them to how much you care . Thank you so much Proper pasty company 😁👍
26 de enero de 2026
Respuesta de Proper Pasty Company Ltd
Hi Sandra,
Thank you so much for your kind words!
We're delighted to hear you've found our deliveries reliable and that you've enjoyed the scones and Cornish pasties. It means a lot to know our hampers help show loved ones how much they are cared for.
Thank you for your support!
Kind regards,
The Proper Pasty Company
These Pasties are Great and very tasty
These Pasties are Great and very tasty. They also have a good variety of veggie pasties to choose from .xx Thank you No complaints xx 😘 💕 ❤️
9 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Zoe,
Thank you so much for your lovely feedback!
We're delighted you're enjoying the pasties and our range of vegetarian options. It's wonderful to hear you have no complaints!
Thank you for your support.
Kind regards,
The Proper Pasty Company
Perfect Pasties delivered to your door
Perfect Pasties delivered to your door. Brings Cornwall to you!
Ordered 2 lots now they’re that good. Absolutely fantastic cooked from frozen. I’ve tried them after defrosting and they’re good but from frozen they’re even better.
Give them a go you won’t be disappointed!
6 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Mr Lowe,
Thank you so much for the fantastic review!
We’re delighted to hear you’ve already ordered twice and that the pasties are bringing a taste of Cornwall straight to your door.
Great tip too — we agree that baking them straight from frozen gives the best results!
Thank you for your support and recommendation. We look forward to sending more your way soon.
Kind regards,
The Proper Pasty Company
The pasties are absolutely delicious
The pasties are absolutely delicious. I.have bought many times and encouraged others and also they find the pasties delicious too
Delivery is super fast and packed perfectly well. We will keep buying from them.. Super service every time
4 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Mark,
Thank you so much for your wonderful feedback!
We're delighted to hear you've ordered many times and have even recommended us to others who are now enjoying the pasties too. That's the highest compliment we could receive!
It's great to know the delivery has been fast and that everything has arrived well packed each time.
Thank you for your continued support — we look forward to serving you again soon!
Kind regards,
The Proper Pasty Company
The Proper Pasty Company, St Columb Cornwall
The Proper Pasty Company makes the finest Cornish pasties, They are delivered to your door , frozen and ready to cook freshly in your own oven ., and they are proper pasties .Absolutely delicious and we have been enjoying them for quite a while now.
8 de junio de 2026
Opinión espontánea
Respuesta de Proper Pasty Company Ltd
Hi Richard,
Thank you so much for your lovely feedback!
We're delighted to hear you've been enjoying our pasties for quite some time now. There's nothing better than a proper Cornish pasty, baked fresh in your own oven and enjoyed at home!
Thank you for your continued support and kind words — it really means a lot to our team.
Kind regards,
The Proper Pasty Company
The delivery driver didn't wait for a…
The delivery driver didn't wait for a reply and just dropped it at the front door where it stayed for 2 days! All contents obviously all went off. Not everyone goes out every day. Especially when your retired. Money is tight too! Had the parcel been left at the back door where I've asked them to leave it, if I dont answer. I would have seen it the same day.
After speaking to customer services. There best offer was to give me a 25% discount. On a pention to lose the first lot of money on a stupid delivery driver leaving the item on the front step in blistering 30° heat was all the money I had for the month. Never did they offer any money back. Only spend more and we will then help you out a bit.
I will never order from them again. In my business, I f I'd had an old person tell me what I'd said. I'd of taken the hit and sent either a refund and got the money back from Yodel. Or still contacted Yodel about their drivers incompetence and sent a new batch of pasties. None of that was ever offered........
As you can see, they did reply to me just saying exactly the same thing when I complained.....
It's obviously an ai response letter, it's not a person or if it is the just click on a stencil and send!
Even after saying it was on the doorstep for 2 days before I went out and saw it. They still add, if id looked around an hour and complained....... HELLO! I TOLD YOU I DIDN'T FIND IT FOR 2 DAYS!!!!!
Anyway, as I said. Ill never buy from them again.... not all old people check emails all the time! I'm one of them. If I'd had a text, which is more helpful than email, I'd of known it was there. In my day that's all we had... phone calls and texts. But hey. Who gives a flying f@#k about old people now and if they can afford to eat when they order food for a month on-line. I'm just a number. Right? Customer service? You have plenty more. Why bother with complaints right????? Oh and if I didn't have to put a 1☆ I wouldn't have.
26 de mayo de 2026
Respuesta de Proper Pasty Company Ltd
Hi Andy,
Thank you for your feedback.
I do understand your frustration and I'm sorry you have been disappointed by this experience.
The delivery notifications sent by DPD are an important part of the delivery process, as they provide customers with updates, the estimated one-hour delivery timeslot, and confirmation once a parcel has been delivered. Unfortunately, there is no way for us to verify whether the driver knocked on arrival. However, the tracking shows the parcel was delivered within the timeslot provided and a delivery notification was issued.
I can also see that when you contacted us regarding this matter, it was the first notification we had received of any issue, more than 48 hours after the delivery had taken place. We do advise customers to notify us of any delivery concerns as soon as possible, ideally within an hour of delivery, so that we can investigate whilst the information remains available with the courier.
I appreciate your comments regarding your personal circumstances. However, as we were not made aware of the issue within a reasonable timeframe and the delivery was completed in line with the tracking information available to us, I am unable to offer a free replacement or refund in these circumstances.
Our offer as a gesture of goodwill still stands and we would be happy to offer a reshipment at a 25% reduction.
Kind regards,
The Proper Pasty Company
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