Publishing.com Opiniones 2388

Your AI support doesn't leave me in an AI Support loop for weeks/months like some other companies, such as TikTok and Facebook. In other words, your customer/student support is reasonable, fair, and responsive.

After a slow start, the customer service team finally came through. I had problems with my manuscript uploading. There was a glitch detected but no one seemed to know what to do. After a few weeks the problem was solved and I was able to run my manuscript. Thanks to the Publishing team!

Love the twins and how proactive they are with the "latest" strategies that are proving profitable with our self-publishing. Their passion and excitement are contagious as they empower us to believe that we CAN DO this stuff! The training modules, workshops, and Q and A calls with the coaches and twins are like no other! The Support Team fills in the gaps with any questions we have. The entire team is dedicated to helping us students learn the publishing process and achieve success! I am striving to new levels and learning new things I have never imagined before. And it's just the beginning!! Thank you, Publishing.com!!!

I absolutely love Publishing.com! One of the biggest advantages is the extensive online library they offer. It's incredibly convenient to have a comprehensive resource where you can always look things up and refresh your knowledge.

The ability to attend live calls is another huge plus, providing valuable real-time insights and learning opportunities. And whenever I've had an issue, the support team has been consistently good and friendly, always ready to help. Highly recommend!

I always receive Excellent Customer service from AIA, with outstanding coaches, staff, and administrative management. It is part of my family!
Salute!
Angela

I could not have continued on the publication journey if it weren't for having coaches to talk to. Even after I finished the ACcelerator portion of this course, I still was able to get answers from support. help desk, and Q & A's .I have had alot of this informatin in another writing group but I didn't take the initiative to study it as often because it wasn't scheduled, as in this group. The meetings is at such and such a time and be there if you want your questions answer and want to learn more. The information that i have never gotten anywhere else was the tech talk on Fridays. That was the greatest blessing. I needed so much of what was taught there. I hope that isn't gong to be changed as I see a lot of the Q & A's are not staying the same. Please don't take those away I beg you. Brian and the gal who currently is with him n that Q & A are stupendously knowledgeable. None of the Q & A's have been a waste of time that's for sure I always learn something. Thanks so much for asking. Right now I'm waiting to hear from Amazon as it's almost impossible to talk to someone but I've submitted a question for tomorrow's tech talk so I at least know I'm going to learn something.

Dan was fantastic. His help was just what I needed to keep things moving.

I attended my first live call with the twins last week and let me tell you, it got me sooo excited! They stay on top of what's new out there for their students, like utilizing TikTok to increase sales of published books! I absolutely can't wait to publish my first book! They literally have a live workshop on each process so you're supported every step of the way!
I had originally pursued my publishing journey in June 2024 but due to a major life event, I was unable to get started. They worked with me and even extended my investment in their Accelerator program for an additional 6 months!

This company has pulled together a ton of useful information into straightforward lesson plans supported by coaches who answer every question in a lively and committed community of student and experienced self-publishers. I am in the middle of the program and feel confident that I will succeed in my self-publishing journey--Thank you!

I am privileged to give my review.

Publishing.com is where one cannot fail IF one follows their programme to the later.
You have to help yourself to fail.

I still remember attending an online webinar hosted by The Twins, where someone commented, “The Twins are the only people I trust on the Internet.” That really stuck with me. I’ve always appreciated The Twins, Charlette, and the team for their genuine effort in helping people achieve their publishing goals while building a respected company.

That’s why I felt quite disappointed with the recent experience regarding access to the TikTok Playbook. I understand that follow-up emails can sometimes be pushed to the bottom of the queue. However, as the publishing business continues to grow and attract more attention, it might be helpful to implement an automated system that acknowledges inquiries—perhaps with a brief summary of the issue, an estimated response time, or suggestions for alternative support options if the matter is time-sensitive.

Also, once someone registers and pays for a course, customer service could really shine by using automation to 'immediately' guide the user through the next steps. For example, it could show what bonuses are included with the purchase, how to access course materials, what to expect moving forward, how to submit questions or concerns, and—most importantly—congratulate them on stepping into a practical, supportive training journey that is genuinely designed to lead toward success.

I do want to acknowledge that most of the service representatives at AIA Publishing are still worthy of praise. Their professionalism, care, and empathy—putting themselves in the sender’s shoes—along with their strong work ethic and experience, truly reflect the company’s core values and commitment to excellence. They also deserve more working hours and better compensation for the valuable support they provide to help the business grow.

We’re in the age of AI—where a manuscript service can produce 30,000 words in just a few hours—so I believe customer support can also evolve to reflect the high standard that AIA Publishing represents as a leading brand in self-publishing.

Just my one-cent thought.

The real deal. Could not imagine the level of expertise offered along with the personalized coaching and support. This is a hands-on, checking-in, "we won't let you fall behind" kind of approach, which is very reassuring. And things keep getting better--daily. They continue to update, and nothing is stagnant. Even early modules get a refresh as new ideas unfold. A great community to be a part of.

The Mikkelsen twins' entrepreneurial spirit is engaging and supportive. They research all the latest and up and coming tools and apps and techniques available to enable us to market and sell books in an ever-changing world. They continue to update course materials on a regular basis and offer great customer support if I have a question on tech issues, or course materials. I highly recommend!

I’ve felt a quiet nudge for decades telling me I should write a book. I always brushed it off, thinking I could never do it, and who would read it anyway?

Well, I’m incredibly proud to share that at the age of 69, I did it, and my book is now live on Amazon—and people are buying it!

The Twins and the incredible content and support team made it possible. Follow the steps, trust the process, do the work, and ask for help. I’m so deeply grateful for the guidance, encouragement, and community I’ve received from this amazing team.

Thank you!!

I can't begin to explain the knowledge I have gained and the opportunities that have become available to me since I started with Publishing.com! The Mikkelsen twins have breathed their success into every portion of this company, and they don't miss a beat when a new opportunity comes along! It's passed on to us as teamembers, and their successes become ours! TikTok, here we come!

My experience has been so positive. It took me so long to catch on to publishing and the different programs to use etc., but my coach, Marco, and all the support team have been so PATIENT and SWEET!!! I love you all!! God bless you with joy and unbelievable peace!!!

I am fascinated with the methodology of the development of the company and how it "lives" its story. The team operates smoothly and effectively; we are provided the support for which we ask. It has taken me three months to ramp up, as my profession is nowhere near publishing in format. However, the team has spent as much time with me as I've required - which isn't very much, because as soon as they escort me to the correct place in their process, things fall into place. It is both work and fun with associated income.

I got laid off from my job in July 2023 and found this program shortly after. I was really excited about what seemed like a legitimate business opportunity that I could start with little money and grow into something profitable quickly because I needed the income. It is neither of those things.

The marketing makes it sound like you can start cheap and earn passive income quickly. In reality, I spent over $50,000 in the first year and still haven't recouped that. The "business model" requires constant additional investments they never mention upfront - $1,500+ per book just to publish, expensive advertising to get your book to sell, and additional products they continuously sell you claiming you "need" them.

I published several books in the first 6 months, even though these additional costs were never mentioned in their advertising. When I finally got access to their AI manuscript tool after months of waiting, I discovered additional manuscripts cost $1,000 each and the output is absolute garbage - repetitive, low-quality content. Following their "proofreading and editing" process (which is a 3 minute video telling you what to fix but no guidance on how to fix it other than spending more money on an editor) still resulted in bad reviews that tanked my sales. I lost thousands on ad spend when books stopped converting due to poor quality.

After requesting a refund, I've gotten the runaround for the last 3 months and still haven't received a dime back. They keep telling me my purchase is outside their refund window (and they don’t provide refunds for manuscript credits), but it took me well over a year to see that their product is absolute crap and was not going to lead me to the outcome they promised.

Even now, they continue launching and selling new products to their existing students to squeeze more money out of them without addressing the core problems with their main offering.

After almost 2 years, I do not have a successful business to show for all the work I put in trying to use this company's system. I still have debt on credit cards from this purchase with no way to pay it off.

I take full responsibility for how much I spent trying to make their system work - I should have stopped sooner. But that doesn't change the fact that I paid for products that simply don't work as advertised. Their marketing promises and their actual deliverables are completely different things. It's been demoralizing and has caused a lot of financial hardship for my family.

It is my opinion that this company is run by people who don't know the first thing about running a successful publishing business in 2025. Self publishing has changed a lot since 2018 and continues to change really quickly and the tactics they teach now don’t work. This is not a real business opportunity - it's a money pit with continuous upsells and unfulfilled promises. Save yourself the financial and emotional stress. If you buy this program and want a successful business, you will have to make a lot of really expensive mistakes before you start to see any sort of sustainable income, ESPECIALLY using their AI manuscript tool.

I would literally recommend any other self publishing course besides this one.

Dear Publishing.com Support Team,
I am writing to formally express my concerns and request a full refund for services not rendered. Over the past several weeks, I have attempted to resolve an issue regarding my access to Publishing AI. Despite receiving a partial refund—presumably for the Publishing Academy—I have been without access to the Publishing AI platform for nearly a month.
Since the refund, I have received no clear communication explaining the loss of access. I continued to keep my payment information on file with Bread Financial to ensure there were no disruptions or impacts to my credit, even though I was not receiving the services I paid for.
I understand that a refund window exists, and I also understand the terms of the contract I signed. However, I have upheld my end of the agreement by continuing to make payments, while Publishing.com has not upheld its end by failing to provide access to the software. This has caused considerable stress and has been a time-consuming experience.
Given the circumstances, I am requesting the following:
A full refund of all payments made.
Immediate termination of my account and any outstanding obligations.
Written confirmation that my account and payment plan have been fully closed.
I hope we can resolve this matter quickly and professionally. I look forward to your prompt response.

After many months of effort and distress, I finally received a full refund from Publishing.com—but only after filing complaints with the Better Business Bureau, the Minnesota Attorney General’s Office, and the Federal Trade Commission and posting reviews here on Trustpilot. I still don’t know exactly which of those steps made the difference—maybe all of them. What I do know is this: I was not given a refund until I fought for it through every available channel.

I want to be very clear: this refund does not erase the emotional toll, the hours of stress, or the discouragement this experience caused for my husband and me. We were very excited about starting this program and the hope it inspired for our future.

My husband, Michael, is a quadriplegic who has been bedbound for over a year. We were open about our situation during our sales calls. We shared our hope of earning income to buy a gurney and a wheelchair van so he could get out of the house without needing an ambulance. They knew this and still pushed the program confidently, stating that a $4,000 monthly profit was realistic and encouraging us to “go all in.”

We were assured there would be no hidden costs. We even asked about it multiple times. After signing up, we quickly discovered that essential pieces like formatting, editing, Amazon ads, and reviews all required significant additional spending, and these are just a few of the additional investments that are needed. When we requested a refund, we were informed that someone had reviewed the sales calls and video and found “nothing was misleading.” That alone felt crushing.

Despite multiple emails, calls, and even having our concerns escalated by kind coaches like Brittany, we were mostly met with vague, dismissive responses. I was even pressured on a call by a rep named Anderson to agree to “reset” my 6-month program access, as if that would resolve the harm. I was told, “It stops with me.” They made it clear my situation wouldn't be seen by the founders.

Eventually, I did get the refund, and for that I’m grateful — but I had to work hard for it, not because of good policy or care from the company, but because I used every resource I had. And still… no one ever said “we’re sorry.”

I’m sharing this update not to rehash everything, but so others know they are not alone. If you’re in the same situation, you can take action and be heard through the FTC, the AG, the BBB, and by sharing your truth here. The AG and BBB sent letters to Publishing.com on my behalf immediately after I sent them a letter. They were on top of it and are there to help! You can easily do the same, either online or via mail. So, if you need help, take the time.

And to Publishing.com: This refund matters, but it does not undo the harm. You can’t tell people they’re “empowered” and then dismiss them when they speak up. You say you value feedback—I hope you really mean that and make the necessary changes.