Very rude staff at service dept at Silverlink asked for update on car as tracking system says having v h c staff said that means nothing this car is only 8 weeks old staff need to be trained how to ta... Ver más
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Consulta las opiniones de los clientes
Purchased a Škoda Octavia from Pulman, Newcastle Road, Sunderland. Dealt with Ethan for the sale who made the experience seamless. Couldn’t have asked for more. I would highly recommend him and the d... Ver más
Waste of time! Don’t want your business at their Volkswagen Dealership in Durham. Would rather stand about leaning against the cars on the show room floor having a chat and glaring at customers! The s... Ver más
After a DISGRACEFUL experience of customer service from PULMAN VW, DURHAM, after 3 separate visits and 60 miles of wasted journeys, being given incorrect information and a totally unhelpful a... Ver más
Información sobre la empresa
Información de contacto
2,7
Malo
23 opiniones
No consta que solicite reseñas
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Waste of time
Waste of time! Don’t want your business at their Volkswagen Dealership in Durham. Would rather stand about leaning against the cars on the show room floor having a chat and glaring at customers! The same can’t be said about their Seat dealership in Sunderland but avoid their VW branch!
2 de noviembre de 2018
Opinión espontánea
Skoda
Purchased two skoda vehicles from these, they were very helpful until we had problems,having tried to repair the probkem twice was then told the problem was a feature of the car and to talk to skoda who told me to speak to Pulman.this could not be resolved so now I am stuck with it.having told them I want nothing more to do with them they then called me up to ask if I wanted a service. This shows they do not listen to their customers.
4 de agosto de 2018
Opinión espontánea
Outstanding Customer Service
Just got my car back after its first major service and apart from the improved performance I have to mention the customer service received before during and after.
Every detail of the service was explained and even fault finding and prioritised issues were sent with a video overview during the servicing and an easy feedback facility via SMS for their service team to carry out.
Prior to the service date I was told there was no courtesy cars available while the car was in for servicing but on the day they went out of their way to provide me with the latest VW Beetle demonstrator. That was unexpected. It's those little extra above and beyond bits that will keep me loyal. Thanks guys!
21 de septiembre de 2016
Opinión espontánea
La experiencia Trustpilot
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