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Purbeck Insurance Opiniones 

427
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Nick and Heather were very supportive when we needed to make a claim. The detail they shared was always very comprehensive and well explained. They guided us through the process in a very profession... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purbeck made purchasing this insurance extremely easy. From the initial contact, they were clear in providing information, very quick to respond to questions, explained the policy in easy to understa... Ver más

Valorada con 5 estrellas sobre 5

Amazingly quick turn around from quotation to policy. Really easy process with extremely helpful staff.

Valorada con 5 estrellas sobre 5

Shelby, Josh and Amy have been amazing! Their efficiency and professionalism made the whole experience smooth and hassle free.

Información sobre la empresa

  1. Compañía de seguros
  2. también en la categoría
  3. Aseguradora
  4. Seguros para empresas
  5. Servicio financiero no bancario

Escrito por la empresa

Purbeck Insurance is the UK's only specialist provider of Personal Guarantee Insurance (PGI), helping business owners, company directors and SMEs protect themselves when securing business finance. Many lenders require directors to sign a personal guarantee when arranging business loans, commercial mortgages, asset finance, invoice finance and other forms of business funding. This can put personal assets at risk if the business is unable to meet its financial obligations. Purbeck's Personal Guarantee Insurance is designed to reduce that risk by covering up to 80% of a director's liability under a personal guarantee, helping to protect personal finances and provide greater peace of mind. As part of every policy, customers gain access to the Purbeck Support Desk, a dedicated service that provides practical guidance, expert support and assistance for directors facing financial difficulties or business challenges. Since launching Personal Guarantee Insurance in the UK, Purbeck has helped thousands of business owners better manage the risks associated with raising finance and signing personal guarantees. Purbeck Insurance is authorised and regulated by the Financial Conduct Authority and has binding authority to enter into contracts of insurance on behalf of third party insurers.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

427 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(427)

48 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and communication…

Excellent service and communication throughout the whole process. Very professional & an excellent product if you are worried about the implications of personal guarantees in your business. All details fully explained and excellent support provided. Highly recommend!

4 de septiembre de 2024
Valorada con 1 estrellas sobre 5

Started receiving spam from them

Started receiving spam from them, have sent abuse reports. Avoid at all costs, if they don't care about email laws on spam you can bet GDPR means nothing to these people and your personal data will be spread everywhere.

5 de septiembre de 2024
Opinión espontánea
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Respuesta de Purbeck Insurance

Hi David,

Thank you for taking time to write your review.

We value all feedback, and we are always striving to improve our products and services.

We will investigate the matter and liaise with our third party service providers. We would, however, welcome the opportunity to discuss this with you.

Kind regards,

Team Purbeck

Valorada con 5 estrellas sobre 5

A policy that helped me sleep

I wish I had of know about this type of insurance a long time ago. I have had to take some high risk decisions in the past with my businesses and this just helped reduce the risk of significant personal loss. Mostly it help me sleep better. A great policy for an entrepreneur!

21 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Spammers

I received illegal spam from "James Potter - Business Development Manager" sent to an email address that is not a business address and has never been used by anyone.

8 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class Service

Our client's experience with Purbeck has been second to none. James has been responsive, professional and adapted the insurance facility to meet our client's specific needs. This ultimately gave our client confidence to proceed with their next investment knowing their interests are protected.

24 de junio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Onboarding easy enough

Onboarding easy enough, as you'd expect, but having not made a claim or indeed, expecting to, I can't review Purbeck for anything that really matters, hence 3 stars.

11 de julio de 2024
Valorada con 1 estrellas sobre 5

Repeated spam

Despite having removed and blocked them from my email address and 'unsubscribed' they are now spamming me from a different email address they are using. I have emailed and even called them to remove me, yet they still persist in emailing me products that are not even relevant to me and don't even have my right name. Now reported to the ombudsman.

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience all round from start…

Great experience all round from start to finish.

Thankful I had this policy in place as had to liquidate a business last year for which I had some personal guarantees for business creditors which were called in resulting in having to make a claim on the PG policy. Support and service provided by Purbeck was excellent throughout the whole process and Nick, Todd, Keir, Emily and the rest of the team have been brilliant. Massive weight taken off my shoulders and can’t recommend enough.

5 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Working with Mike Crilly is an absolute…

Working with Mike Crilly is an absolute pleasure. For over a year now my clients always have positive things to say and he's an overall really nice guy! The product serves its purpose well and is straightforward

28 de marzo de 2024
Opinión espontánea
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Respuesta de Purbeck Insurance

Hi Tony,

Great to hear how you're getting on with Mike, we really appreciate the 5 star review and we'll pass on the kind words!

We look forward to doing more business together in the future,

Many Thanks,
Team Purbeck

Valorada con 1 estrellas sobre 5

Read the very ambiguously worded small print.

Make sure you read the policy wording *very* carefully before signing up for anything from Purbeck.

Paid £000s in premium over a few months only to have them not pay a penny out because we couldn't use their own administrators and as such "invalidated the entire policy". This was due to our secured creditor being able to appoint their own, which is absolutely standard practice and something Purbeck would've known with the type of debt facility we were using.

Note that the "panel" of administrators referred to in the policy document is a "panel" of one - Opus LLP.

Purbeck also refused to honour the payment of any legal fees but instead offered to 'introduce you to their lawyers', presumably so they could get another referral fee / commission as with their preferred administrators. This is AFT Assist, who are 'specialists in business debt reduction agreements'.

Based on what I've now come to understand from other reviews and our recent experience, what you're going to be sold is definitely not what you're going to get if you get into the unfortunate position of having to make a claim on this policy.

You'd do better to put the premium equivalent in a savings account and using it for your own legal representation if the need arises.

15 de marzo de 2024
Opinión espontánea
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Respuesta de Purbeck Insurance

Hi,

Thank you for taking the time to write your review.

Whilst it is not appropriate for us to comment or discuss specific matters relating to your policy, we feel you have made a number of casting aspersions and we therefore feel it is appropriate to comment on the mechanism of the policy in general terms to allay your assumptions.

As part of the application process, an insured is required to provide a statement of fact with regard to the solvency, the financial and trading status of the business. We use our own third-party data sources to assess risk and underwriters rely on this together with the representations made and to offer insurance cover, if appropriate. There is duty of fair presentation under the Insurance Act for all insureds to present the information fairly, accurately and to the best of their knowledge and any breaches of this are dealt with in accordance with the remedies as outlined within this statute. Where there is a notification that is made in reasonable proximity to the commencement of the period of insurance, we work with the insured to understand the materiality of this.

The policy works on a proactive basis in that all insured have access to our Support Desk which comprises of in-house advisors and a number of selected third-party professional advisers where it is deemed that external support is required. When accepting a client for insurance cover, we have a vested interest to help the business work through financial difficulties by offering advice and/or to put in place restructuring programmes where appropriate. This relies on the insured notifying appropriately and also to ensure that the client has represented the risk fairly.

In the instances where we refer clients to external advisors, these advisors have been carefully selected and we do not receive any referral fees from third parties. As the policy works on a co-insurance basis, our interest is aligned to supporting our clients through trading difficulties and we wish to avoid any conflicts of interest that a referral fee may create as our priority is to help our clients. In fact, the Demand Response Mitigation Service, as outlined in your policy wording, is funded by insurers to help support our clients when faced with statutory demands. On this basis, we hope this clears up the incorrect assumptions that you have made in relation to our interest in and how we work with third-party service providers.

In relation to our authorised panel members, this includes a number if industry leaders and is not restricted to one firm. The recommendation we provided to you was based on identifying the most suitable member from our approved panel based on the details of your requirements, which is why they were recommended by the Support Desk in the first instance.

Finally, a copy of the policy wording was provided to you as part of the information we issue to you when determining whether to take insurance cover. The demands and needs statement issued at the quotation outlines the suitability of product to your individual needs. This is a transparent process with no hidden clauses.

Kind regards,

Team Purbeck

Valorada con 5 estrellas sobre 5

Purbeck Insurance

Purbeck provided specialist insurance at a competitive price for my company. At all times they acted promptly and professionally, and the transaction was smoothly undertaken. I have no hesitation recommending them as an excellent insurance broker.

31 de enero de 2024
Opinión espontánea
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Respuesta de Purbeck Insurance

Thank you for taking time to write your review, David - we really appreciate it and pleased to hear you are happy with the service provided.

Many thanks,
Team Purbeck

Valorada con 5 estrellas sobre 5

Thanks from Aston

Dealing with James Potter and the team at Purbeck is always a pleasure. We regularly refer clients to their PG insurance products aide from the team working quickly and professionally it helps us to convert more and allows for customers who would otherwise be put off by a PG to access the funding their business needs.

17 de enero de 2024
Opinión espontánea
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Respuesta de Purbeck Insurance

Hi Aston, thank you very much for the kind words and the 5 star review! We really appreciate it.

Many thanks,
Team Purbeck

Valorada con 1 estrellas sobre 5

Beware

Beware ! All of the 5 star reviews relate to the experiences of signing up or renewing policies. None relate to what happens if you make a claim ! Entirely different experience !!!!!!
My company had built up an 80% no claims on our policy and were paying almost £10K pa in premiums, but in the event of a claim we got less than 20% of our claim.
One star is too much for this but I couldn't give a minus 5 star review.

1 de agosto de 2023
Opinión espontánea
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Respuesta de Purbeck Insurance

Hi Peter,

Thank you for your review.

Our claims handling and settlement procedures have been followed in line with the policy wording and in accordance with our regulatory responsibilities.

The outcome and calculation of your claim was based on the financial information you provided together with the letters you issued to creditors in order to obtain their support for the Company Voluntary Arrangement.

When it came to the claim settlement, a breakdown of the calculation was disclosed to you with specific reference made the appropriate provisions within the policy wording (which was provided to you prior to acceptance of the insurance contract). The settlement was agreed by you at that time.

We acted in accordance with the terms of the policy and ahead of the timelines stipulated at your request in order to support you when faced with legal action from creditors.

Many thanks,

Team Purbeck

Valorada con 5 estrellas sobre 5

Second to None

Having worked with Purbeck for a over a year now they are excellent in their approach, response and communication, aswell as their unrivalled product.

When referring a client, time is of the essence and reliance on that client being looked after is key. I have absolutely no hesitation when referring a client to Purbeck as my last case demonstrated.

The client needs were met and the policy was in place in a professional and timely manner.

Both myself and the client were very happy with Purbeck, and James in particular.

17 de enero de 2024
Opinión espontánea
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Respuesta de Purbeck Insurance

Thank you for your review Andy, it's always a pleasure doing business with yourself and we thank you for your ongoing support.

Many thank,
Team Purbeck

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