Purition Opiniones 202

The worse customer experience

So sad that this company appears not to care about their customers at all. I inadvertently placed an order twice. As soon as I realised my mistake I emailed Purition who did reply within minutes and confirmed that they could see what had happened and would of course cancel the duplicate order and informed me that my money ‘had been refunded’ (which was not the case). Several emails later and going back and worth with my Bank (who confirmed that Purition had indeed taken out two identical payments) Purition denied that they had my money literally gaselighting me into believing it was my imagination or a fault with my bank. The entire incident required me having to go through a lengthy ‘Charge Back’ process with my Bank (at a cost to my bank) to get my money back. Every step of the way I was told by my bank that this situation could easily be resolved between me and Purition and they could halt the process at anytime but Purition dug their heals in and still claimed they didn’t have my money. The last result I had to email proof from my bank account and Apple Pay showing that the money had been taken twice, then and only then did Purition carry out an investigation proving what I had been telling them was the truth all along. The entire nightmare took several weeks to resolve and I received no real or genuine apology from them. Dreadful customer service, awful people to deal with. AVOID AT ALL COST!!

The product is okay but the team? Not so much.

The product is advertised in bright colours and strong flavours. The reality is disappointing. When others have pointed this out (I've read the reviews), the team responds with arrogance claiming "it's natural food, you're used to process junk. Natural food isn't saturated and heavily flavoured". Then why wrongfully advertise??? You're setting people up.

The flavour is very weak. They all taste the same. I've had 12 flavours in their starter box. The chocolate doesn't taste like chocolate at all. The cherry Bakewell barely tasted like cherry or almond. And this isn't about comparing it to fake shakes. Real food has flavour, purition doesn't. They need to add in MORE of their natural flavours, instead of shutting down complaints with their arrogance and thinking they're different.

They are also bad with customer care. They left me on seen when I asked them a question. All I asked was about flavour updates. I get left on seen for a week. I follow up. I get left on seen for another week. I follow up again. I get ignored for another week. 3 weeks.. whilst the team responds to other people's comments and messages (and I know that because my friend messaged them a question). My question just asked about flavour updates for sachets because I'm disabled and can't work with large bags. Why do I get ignored? Not a very nice team.

Also they keep reposting this response to a comment that the texture is gritty, and again claiming that people need to get used to the texture of "real food". It's just blatantly arrogant. If they broke down their powder a bit more, the seeds wouldn't make people choke.

Not a fan.

Like that the mix is all natural and don't mind the gritty texture as I feel it adds fibre but the flavors are so subtle that its hard to distinguish between them.

The Cherry Bakewell & Mixed Fruit are OK but the Coffee & Walnut was awful, I don't hold out much hope for the more subtle Orange & Pistachio flavours which is a pity. Would not buy again.

Just working my way through the variety pack. Arrived quickly and packaged well. I’ve tried as a shake and a porridge but prefer it mixed with Greek style yogurt and blueberries. Does the job with the toilet action! It does work out quite expensive so, as I have nuts and seeds in the cupboard I’ll probably buy some psyllium husk and make my own in future.

I've been using Purition for about 4 months now. The deliveries arrive promptly and the customer service is great. I'm on mounjaro for type 2 diabetes and the nausea has been awful. Some days it's been hard to eat anything at all so Purition has been so important to help with my protein intake. You can stir the complete portion into greek yogurt, make porridge with it or pancakes as well as make it into a shake. I often put a Get Pro chocolate high protein pudding into a bowl (18g of protein) and stir 20g of purition into it as well so that gives a hit of about 26g of protein towards my daily target. I also make original Quaker oats porridge and stir 20g of Purition into that too. There are lots of flavours to choose from. The flavouring is quite mild so it's not overpowering. I chose Purition as it's low in sugar, crucial for managing my diabetes. The amount of sugar in some rival makes is shocking. I would advise anyone to try Purition and experiment with different ways to take it.

The product is truly exceptional and a game changer for me. Honestly, I've only tried two sachets so far, but I've already noticed a positive difference in my digestive system!! They’ve kept me full for hours (I added it to Greek yogurt with a few berries, banana, and a dollop of almond butter), and the taste and texture are fantastic. I love that the product is natural with no hidden nasties! I've tried other protein powders before, but never stuck with them. I’m not a big breakfast person and I definitely don’t normally get enough protein so these will be a fantastic addition to my day. I wholeheartedly recommend giving them a try. Also worth mentioning that when I had a query, customer service responded to my email within hours!!
5 stars from me.

I bought their selection pack of 14 sachets and they are tasteless and a vile gritty texture. I tried a bit with yogurt and it was horrible. I mixed a bit with fruit and juice and it was no better and a bit with milk and it was full of gritty nuts and very little flavour. I have tried some other flavours in all of their suggested ways and they are all horrible with very little difference between the chocolate varieties.
I've given up wasting yoghurt, milk and fruit to try and improve these.
If you like tasteless gritty shakes OK. I don't.

I am quite new to Purition and I am on a quest to reverse my Type 2 Diabetes and in my newly found retirement I want to be a healthier person.
I took a chance on trying these Purition products I saw on Facebook and I tried the mixed starter box.
They are now part of my daily routine and I usually start my day with one and then I am full till my next meal.
The taste is very pleasant and as I try to kick my sweet tooth they have become very easy on my taste buds I really enjoy them and I love the texture.

I like the fact they are produced in the UK with all ingredients sourced from the UK.

I have lost a good amount of weight as this becomes part of my mindful eating, cutting out a lot of carbs.

More that this, Purition has made me feel so much better and I know my body and digestive system are happier.

I cannot recommend these Purition meal pouches highly enough to anyone who wants to be kinder to their mind, body and spirit.

Thank you for reading this.

Just received my 14 day sample pack. Arrived super quick, lovely packaging. I just tried my first sachet today, the coconut flavour. I blended it with yoghurt and fruit to make my daily smoothie. Delicious! The flavour tastes so natural, I love the texture as well. I love nuts and granolas so these are perfect for me. I stopped taking other protein powders as hated how synthetic they tasted. I’m amazed at how filling mine was- it’s kept me going right through til lunch, where as usually I would need a mid morning snack.
Can’t wait to try the other flavours.

I've just tried my first shake from my trial pack, coffee and walnut. Usually my favourite flavour, however it just tasted like
cheap instant coffee, no walnut flavour at all.
I also made it in a ninja blender, loads of sediment left, had to add extra milk and blend again after pouring out first blend into a glass.
I'll try the other flavours, but judging on my first experience I'm unlikely to order again.
PS half an hour after drinking I have a really unpleasant aftertaste. Definitely not for me.

**update to Purtions reply***
I understand their philosophy which is why I ordered, however when a company advertises a 'Cherry Bakewell' flavour, there should be a Cherry Bakewell flavour and there quite simply isn't. Every single sachet tastes the same regardless of what flavour is in the packet.

As for the comment about what is on the front of the packet is what you get. This simply isn't true, the pistachio mix for example, depicts a green pistachio coloured shake and bears no resemblance to the gruel coloured shake you receive. It's deceiving at best and an out and out lie at worst. It isn't a serving suggestion and bears no likeness to the packet contents.**

I ordered the selected samples pack and had high hopes for this, the blurb was good, the ingredients seem good. I ordered 5 different flavours including pistachio, macademia, chocolate and cherry bakewell, all of which should've had a different flavour profile.

That's where it all went downhill. Every single pack regardless of what was printed on the front, tasted the same. There's no cherry or almond flavour in the bakewell, no pistachio flavour and it certainly isn't the pistachio green on the front of the packet and the same with the other three, including the chocolate which as you can probably guess, had no chocolate flavour to it.

The mix is pallettable, but bears absolutely no resemblance to the front of the packet... It all literally, and I do mean literally, tastes the same regardless of which pack you choose.

So disappointing, the marketing is better than the product! Be warned.

So…saw the ads on Instagram and was looking for an alternative to Huel. Massive range of flavours was a big positive (cherry bakewell sealed the deal!). Ordered Thursday and able to have my first taste by Saturday lunchtime. Love the fact that there are multiple options given on how to prepare it…not just shakes. So far can’t fault the experience.

Got my first trial box . Made 1 with milk as a shake to try . I went with just the almond as a shake . Maybe I should of added something to it as it was just milky still nice . See how I get on experimenting with all the flavours .

Have only just started using their powder. I make it up with yoghurt which I enjoy.
Customer care is great. I had a query and I contacted them and I had a reply that following day I call that good customer care.

I’ve tried a few of the flavours in the smaller bags and have one of the large bags
My appetite has been depleted for a period and I needed to make sure I was getting good healthy food and I think this could be the answer to help me stay healthy

The taste is good and texture vastly improved, I think, with 20 seconds in the blender.

I tried the Puriton shakes since they only have Stevia as a sweetener. I can't tolerate the meal replacement shakes with sucralose or rather the amount of sucralose used.

The taste of the strawberry and chocolate shake is good. Good in the context that I am using as a meal replacement to help lose weight and therefore there is a trade off I think versus a normal shake consumed for pure pleasure. There is always upside and downside.

Initially, found the texture too 'seedy', too gritty as others have described. But 20 secs in a blender/a bullet and a very palatable, low carb, meal replacement shake emerges.

Perhaps, Puriton should look at producing a 'smooth shake' since from the reviews there does seem to be a theme around texture.

I shall certainly continue to use until I hit my target weight.

I think they are brilliant. I eat them every day with soya yoghurt and they are so filling and not full of sugar. I wouldn’t say I have noticed weight loss but I am doing it more for nutrition

On my 1st order, it arrived without delay. Ordered the 2 week starter pack and like the variety of flavours, well blended in a nutribullet with skimmed milk for breakfast served with fruit, fills me up until lunch. Also ordered a variety pack of Soul Food cuppa soups for lunch - again eaten with fruit keeps me going and then have a regular evening meal. I just wanted to kick start weight loss in an healthy way and it is working already. Personally would reorder the small sachets as I would get bored with the same flavour.

Ordered on the 3rd - still not received despite 1-2 working day delivery time.

Update 9/7 - i already contacted you 2 days ago but no one had updated me since and the parcel is still marked as "in transit"

Absolutely bad service they gave my order to my neighbour and when I went to my neighbour they said they didn't get it. When I contacted the company again they didn't help at all and didn't return my money. It was like they didn't care at all about the fact my package got lost.

Nothing pleasant about the shakes or bars. Sorry not a fan one bit.