Purr & Mutt Opiniones 

2402
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

We are quite disappointed with this picture. We purchased a pet portrait years ago that we were absolutely thrilled with. Before printing it, your company sent us a proof to review- it was excell... Ver más

Valorada con 5 estrellas sobre 5

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Ver más

Valorada con 5 estrellas sobre 5

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Ver más

Valorada con 5 estrellas sobre 5

Really good experience with this company. I had a minor problem with order which was sorted promptly. My portrait exceeded my expectations and I would highly recommend this company.

Información sobre la empresa

  1. Servicios empresariales

Escrito por la empresa

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(2402)

82 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A Brilliant Gift for Dog Lovers…

I bought a personalised Labrador portrait for my brother, and he absolutely loved it. We had it framed and it now has pride of place in his home. Such a fun and unique way to celebrate your dog – the quality is excellent, and I’d definitely recommend Purr & Mutt.

1 de julio de 2026
Valorada con 5 estrellas sobre 5

Extremely happy with result.

I am so happy with the result. This was of our cat Smokie who died a month before her 20th birthday a few years ago. My husband cried when I gave it to him as a birthday gift. Thank you. Will be using you again real soon.

1 de julio de 2026
Valorada con 4 estrellas sobre 5

Very easy to deal with

Very easy to deal with, and clear website. Only thing was my order was lost, but after contacting them on an update, they fastracked it and was delivered within a few days.

15 de febrero de 2026
Valorada con 2 estrellas sobre 5

Disappointed

Having ordered 3 of these with my cats 1-2 years ago I was excited to buy one for a friend who loved them. But was disappointed as it seems to be auto generated now so didn’t have her cats distinct face pattern. It looked more like a realistic drawing unlike mine which are actual photos. Wouldn’t use again for this reason

3 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing as always !

This is my second purchase and again… amazing!! Such a unique and amusing way to showcase my wonderful fur babies.
Strongly recommend
Thanks again !

27 de marzo de 2026
Valorada con 2 estrellas sobre 5

Not good photo

It’s difficult to communicate with the team as all orders are done by AI. I’d like to put my dog’s name on the photo but it couldn’t be done.
Also the quality of the paper is poor & it looks like the images are generated by AI (I can do it myself with AI at home). The price is too expensive with the quality like that!

I bought the digital photo but same issue like last time order. The photo does not fit on the screen of my phone.

I did order 4 times with this company, but the quality is decreased.

Very very disappointed!

28 de abril de 2026
Logotipo de Purr & Mutt

Respuesta de Purr & Mutt

Hi there,

Sorry you were disappointed, especially after ordering from us several times before.

Since introducing our instant preview feature, some small custom changes, such as adding a pet’s name, are not always possible. That is one of the trade-offs of being able to see your preview within a few minutes rather than waiting several days.

The paper we use has not changed since your previous orders. We still use high-quality, high-GSM paper for our prints, so we’re sorry to hear it did not feel as expected this time.

For the digital copy, this is supplied in the same dimensions as the portrait size ordered, which means it may not perfectly fit every phone screen. If you contact us, we can provide a version adjusted to fit your phone screen.

We’re genuinely sorry this order did not meet your expectations.

Thanks,
The Purr & Mutt Team

Valorada con 5 estrellas sobre 5

FANTASTIC PRINT

Really confused by the negative reviews… Have ordered three times from Purr & Mutt and honestly everything has been perfect!
The quality is fantastic and the delivery time was really prompt, genuinely faultless!

8 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Complete shambles.

I ordered a portrait back in February. After the package arriving late and going to the incorrect address it finally came. Only to be printed in landscape with half of the dogs head cut off. The ‘preview’ I received for approval was in portrait. I’ve had no response so far, but an extremely frustrating experience to give a gift to someone.

12 de abril de 2026
Opinión espontánea
Logotipo de Purr & Mutt

Respuesta de Purr & Mutt

Hi Jamee,

Sorry for the frustrating experience, especially as this was intended as a gift.

You’re right that this was a printing error, and we apologise for that. As soon as we were notified, we corrected the issue and sent out a replacement portrait.

We completely understand how disappointing it is when an order doesn’t arrive as expected, particularly after already having delivery issues. This isn’t the experience we want customers to have, and we’re sorry for the inconvenience caused.

Thanks
The Purr & Mutt Team

Valorada con 5 estrellas sobre 5

Everything was perfect

Everything was perfect ! They really took care of showing up the final result and delivery was fast. The quality of the product it’s very good !

31 de marzo de 2026

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