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Puzzles Galore Opiniones 787

•
TrustScore: 4.5 sobre 5

4,7

Tienda de juegos
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A relatively new company to me that I first took a chance on buying from early last year but have since used a couple more times. Lovely selection, fast dispatch time and well packaged. I really like... Ver más

Valorada con 5 estrellas sobre 5

Excellent service. Uses Parcel Force. Much much more reliable than Evri. simple to purchase, fast response, delivered in 3 days from order. Perfect condition on arrival. Reasonably priced. Would be ha... Ver más

Valorada con 5 estrellas sobre 5

I was very impressed with the quality of the puzzle and with the large variety of scenes and topics to choose from. I appreciated that there were puzzles reflecting vacation areas we traveled too, as... Ver más

Valorada con 4 estrellas sobre 5

I don’t understand all these bad reviews? I entered the competition on the tv I got a phone call 2 weeks later saying I’m in the final draw for £11,000 I paid £1.95 for postage and was told i have a t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de juegos
  2. Juguetería

Escrito por la empresa

IMPORTANT!! We are NOT "Puzzles and Prizes Galore". Please do not leave feedback for us if you are looking for Puzzles and Prizes Galore. Online orders only. We are a Jigsaw Puzzles Shop, supplying over 1000 different jigsaw puzzles direct to customers through our website.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

787 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I rang this and entered and they hang…

I rang this and entered and they hang up on you and they keep ringing back and not talking then you ring them back and they don’t talk and hang up on you, very bad service

2 de septiembre de 2025
Opinión espontánea
Logotipo de Puzzles Galore

Respuesta de Puzzles Galore

Hello,

We’re sorry to hear about your experience, but it looks like this may have been with a different company. We are Puzzles Galore, an online jigsaw puzzle retailer, and we don’t operate telephone lines or make unsolicited calls.

There is another business with a very similar name — Churchcastle Ltd, also trading as Puzzles & Prizes Galore / Wordsearch Winner / TV Wordsearch / Puzzle Play Online. They run competitions and subscriptions, and we often hear of mix-ups.

If your concern relates to them, you can reach them directly at:

Email: churchcastle@adetiq.co.uk

Phone: 0204 5869 520 / 01273 023 661 / 01273 094 986

Post: PO Box 165, Brighton BN41 9ER

Online cancellation: wordsearchwinner.recurly.com/account/login

We’re a completely separate company and only sell puzzles through our website.

Valorada con 5 estrellas sobre 5

Really excellent company

Really excellent company. Great service, ordered and posted same day. Excellent customer services and delivered on time. Certainly recommend 👌

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service provided

Great service provided. Excellent customer service. easy to navigate secure site with good selection of products at reasonable prices.

28 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Only a few places had this puzzle and…

Only a few places had this puzzle and the cost was ridiculous, So Puzzles Galore, having purchased from them before became the front runner for this purchase. Wasn't in stock, the the pre-order system worked and I was kept informed, so much so it's on route with Royal Mail. Many thanks

31 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic selection and experience

Always a great experience with Puzzles Galore. A good range of brands and piece counts from which to choose. Order process is smooth and I am kept up to date with its progress. Any problems are quickly dealt with. Can't go wrong with Puzzles Galore.

21 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Help

So far, I’m not impressed. I have confirmation email, no tracking number to confirm where my shipment is and I still have t received the item but test I’m being asked to rate the item. How ridiculous. All I can find is this was ordered on June 14 - two weeks ago. I’ll have to reach out to customer service to figure out what’s going on.

14 de junio de 2025
Opinión espontánea
Logotipo de Puzzles Galore

Respuesta de Puzzles Galore

Hi Jackie,

Thank you for your feedback – and we're sorry to hear about your experience so far.

We've looked into your order and can confirm it was dispatched promptly, and tracking shows it's currently going through US Customs, which is the final step before delivery. We completely understand how frustrating it can be when parcels take a little longer to arrive, especially internationally.

We're also sorry that the review request came before your puzzle – that’s certainly not ideal timing and we’ll look into that on our end.

Thank you again for your patience, and if you need anything further, our customer service team is always here to help.

Valorada con 5 estrellas sobre 5

First of all overall a great experience.

First of all, you were the people who carried this particular puzzle. It’s not widely available so I was very happy to find it. Your price and shipping were good. The puzzle arrived in Canada in perfect shape and very quickly. Overall a great experience.

13 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great seller

Great seller. Great Price. Puzzle as described. Excellent packaging and quick delivery to Austria! Perfect.

24 de junio de 2025
Opinión espontánea

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