Engineers break Tv whilst fixing.
During a recent repair of our 8K Tv, the Samsung approved engineers broke the back cover and also the front screen via accidental assembly of the repair stand. They advised they would order replacements straight away, and would be delivered next day, so could repair soon after as they had caused the issue. One week on, and the screen was out of stock with Samsung, with an original date to arrive in Samsung Holland of 26th Feb, and today this has been revised to 5th March, but is not guaranteed. Surely a company like this should have some form of accidental insurance cover, which would allow them to replace the TV, bearing in mind it’s only 10 months old, but apparently not, we have to wait for the repair, with no guaranteed fix date. A replacement equivalent model is available to purchase for next day delivery.