Quandoo UK Opiniones 

Really disappointing.

They publish whatever they want, whether it's correct information or not. They publish whatever prices they want in their 'Menu Highlights'- inaccurate and misleading for customers. There does not seem to be a way to change the menu highlights either; they don't care about the businesses or the backlash the businesses may receive based on their misleading information. Terrible.

Also had a very bad experience with their sales representative (meeting lasted unnecessarily long for 2+ hours), where I felt forced to sign up for the 'free' package to get him to leave. After speaking to other business owners, really disappointed to hear that many of them only had bad experiences. Currently have asked to discontinue contract

Great assist and friendly service with Sara! Thanks

Great customer service skills. She answered every question I had and made sure I left a happy customer.

Truly awful company.

During COVID when we relied on the product for table bookings, they took out paid google ads to take first place on searches on my business to bypass customer use of the widget on our website, which was free, to direct customers to their site which we pay for bookings. Without warning our bill more than doubled.

At the time their representative agreed it was underhand and was trying to make money out of businesses recovering from COVID. She tried to get us compensation.

After refusing to pay the bill and a company truly unwilling to be reasonable despite all the data I provided them and offers of reasonable payments due, they have now got the bailiffs in, 3 years later.

Awful awful awful. DO NOT USE. Far better, cheaper and nicer companies to work with.

It appears they have an issue as a payment I was due has not arrived and all I get is wait 14 days.

It appears this company is a scam steer clear.

As you have breached your own T&Cs expect small claims action. It may only be £10 but with costs you will end up paying far more.

Small claims form completed

Tima resolves my concern swiftly and quickly! Thank you so much Tima

I use Quandoo regularly and signed up to their rewards program. I recently redeemed my redemption and states that the payments for the redemptions would be sent within 14 days. I have not received payment for redemptions made this year. After numerous emails they do reply and ask for further information which I have provided a number of times but then nothing. Unsure what to do and whether to continue as feel I am wasting my time and rather book directly with the venue if there is no incentive in booking through Quandoo if they are not delivering on their redemptions as I am missing out on the restaurant incentives? Quandoo do not seem to reply and have to restart the conversation which they reply and then hits a deadend. Feel like whats the point and just giving up now!

Update to this review after numerous emails they were finally able to resolve my issues and have paid all oustanding cashback but didn’t get an update that they resolved this so need to improve on communication as was unaware.

Egor is very efficient! Great service!

I recently had the pleasure of receiving assistance from Egor Rainkin, and I must say, the experience was nothing short of excellent. From start to finish, the level of support I received was exceptional.

Egor provided a great service. Very helpful!

Sarah was very helpful with setting up our account. She answered all my inquiries promptly and in a timely matter.

Helpfull, informative

Egor was very pleasant, helpful and made it easy to follow the instructions.

Quick, helpful, polite and talked me through everything that was required

We have been working with Quandoo for some time now. All the team has always been helpful and friendly. Special thanks though to Egor Rainkin who took over our account the last year and has been working closer with us since then. Egor is always doing his very best to resolve any possible issues and keeping everything up to date.
We are delighted to have him on board with us!.

It was very smooth and easy experience with Sarah to make us understand everything.
all enquiries were answered and completed my profile easily.
thanks

I received an unsolicited email from "Quandoo" relating to a booking that they didn't reference."Quandoo" offered me a £10 credit on future bookings.

The email bore all the hallmarks of a phishing email so I deleted it and blocked the email address.

If this is a legitimate service, then the email they sent me was awful.

Great service