Rabbit Hutch World Opiniones 

84
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This company is the best! The customer service is outstanding, and the hutch is extremely well made and sturdy. It looks fantastic!

Valorada con 5 estrellas sobre 5

We needed a large, bespoke cover for our rabbit hutch and run. Kevin and his manufacturer patiently helped us work out the best option for creating two clear roll-up sections and for securing the base... Ver más

Valorada con 1 estrellas sobre 5

Ordered a costly indoor set up several weeks ago. I'd been given the delivery date and the pen didn't arrive (I was due to collect the rabbits the next day). I chased up and was told 'the order had no... Ver más

Valorada con 5 estrellas sobre 5

Good quality & good sized hutches (& with long raised legs for protection against the weather conditions). Not cramped & height between floor to ceiling is high for bunnies to stretch upwards when the... Ver más

Información sobre la empresa

  1. Tienda de animales

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Online retailers of Rabbit And Guinea Pig Hutches, Exercise Run, Indoor And Outdoor Enclosures and much more. Please check out Our site TODAY....


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4,5

Excelente

TrustScore: 4.5 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(84)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Cheap and flimsy product

I ordered an indoor hutch. I was really happy with the service in the beginning. I then got pestered to make my order and to pay. I figured they where just busy but I felt pushed.
Then once my order arrived I realised why. I paid a lot of money for a cheap and flimsy hutch. Made with cheap materials and held together with plastic clips and screws that where far too short. It also wasn't appropriate for my bunny. We had to modify it.
I complained to the company, I sent photos as requested and then I was questioned over and over. Nothing was rectified. And now I have been ignored. They weren't interested in any form of customer service and refuse to answer my emails. Rude.
Its all fine unless you have a complaint and then they don't want to know. Took my money and ran.

16 de septiembre de 2020
Opinión espontánea
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Respuesta de Rabbit Hutch World

In response to your review, if you could please explain how the product was "not suitable for your bunny"? The product description on our website is very thorough, all sizes and materials used are right there in the photos and in the written description, so please explain how you were missled or what part of the product description you didn't understand? I you claimed that the product wasn't worth the money because the ramps and shelves inside are plywood, however the plywood can clearly be seen in the photos on our site and it is also clarifies in the written description.
You sent us a video which showed that we had missed 1 screw in the production stage, we admitted that this was our fault and that it was simply human error, we sent our apologies and offered to send out the missing screw via first class post, so you refused.
You sent a photo of some scratches on the paint, we admitted responsibility and offered to send some paint for touch up, you refused.
You then said the timber was of poor quality, however our timber is the standard European redwood that is used nationwide by all hutch manufacturers, and you also offered no photographic evidence to indicate what you meant by "poor quality".
You then told us that you would be happy to recommend our "poorly built product to your friends and family, and all the people in the same rabbit forums as you social media if we gave you a £100 refund! What kind of person recommends a substandard product to their friends and family in return for money? (we have screenshots of your messages to corobarate this).
The product you purchased is a fairly new design in our collection, to date we have sold approximately 20 of these pieces, the other 19 customers have had nothing but positive comments about this item.
You told us that you normally order from manor pet housing and that they have never let you down, so why didn't you order from them again? My guess is that you gave them a pointless false review and they have now refused to deal with you anymore.
My advice to you would be:
start reading product descriptions before ordering items.
Stop promoting poor products to your friends and family in return for money.
Accept remedy from companies that admit fault and try to put the issues right.

In addition, the photos you sent us whilst claiming our product was not fit for purpose clearly show you bunny inside the piece, why are you putting your bunny in a poorly built item?

Thank you for your feedback.

Valorada con 5 estrellas sobre 5

Ordered a made to measure hutch cover…

Ordered a made to measure hutch cover from Kevin at rabbit hutch World. It fits perfectly and arrived really quickly, especially considering its a made to measure item. Would definitely recommend if you're looking for a waterproof hutch cover. Really responsive to emails too for any questions you may have.

2 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Processing orders throughout lockdown

I was so pleased to find them online because good quality options are few and far between. C&C cage will be a great holiday home for my mini lop with its modular design.
Kevin at rabbit hutch world is on it and easy to get in touch with.

21 de junio de 2020
Opinión espontánea
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Respuesta de Rabbit Hutch World

Hi
Thanks for the positive feedback, always here to help

Valorada con 4 estrellas sobre 5

Custom rabbit hutch cover.

We ordered a cover during lockdown and, obviously, it took longer than anticipated. This wasn't a problem. But when it did arrive the hole for the tube, from the run to the hutch, was in the wrong place. However they did arrange to pick it up from us and rework it to the specifications originally given. They were very apologetic and turned it around quickly. The cover now fits perfectly. Thank you.

16 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Guinea pig hutches

I ordered 2 guinea pig hutches with covers they arrived promptly and with easy to follow instructions, very happy with my purchase would definitely recommend rabbit hutch world.

5 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery, excellent service and product

Very quick delivery, one of the boxes arrived damaged/open slightly so I contacted the store to let them know before I opened them. They rang me straight away and offered to replace/send any parts that were missing or damaged but on opening everything was spot on. Great hutch, made up!

1 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality Product & Great Service - International Delivery

My rabbit hutch cover(s) arrived today (delivered internationally to my door In Australia) and they are perfect!
I couldn’t be happier. They are quality made, fit perfectly & have surpassed all my expectations!
Thank you so very much Kevin for your great service & for going the extra mile for me here in Australia. Shipping was less than a week & straight to my door.
Thank you also for providing a great quality product made to measure which will last years & years.
Well worth the cost as nothing like it here in Australia & the quality is fantastic.
Would definitely purchase again & will recommend you to fellow rabbit owning families I run into & the pet shop where I bought our hutch from for others who maybe interested. Thanks again

26 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Made to Measure Rabbit Hutch Cover

This is the second made to measure rabbit hutch cover I have ordered from Rabbit Hutch World I was so impressed with the quality of the first one it is fully waterproof with a zip up clear front that I placed a second order for the hutch kept round my parents and the quality is exactly the same
The orders are dealt with by Kevin who provides a fantastic service I wouldn’t hesitate to recommend this company.

14 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant, very easy to put on the hutch. Really well made, Worth the wait and just in time as the weather is getting colder and had to close their blinds really early now I can keep them open longer and they will stay dry and cosy. Happy guinea’s happy me. Arrived well packed and easy to remove and put on hutch only took a couple of minutes. Would definitely recommend

11 de diciembre de 2019
Opinión espontánea
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Respuesta de Rabbit Hutch World

Hi Pat
We are really glad that Your happy with the quality and service which you have received.

Kindest Regards
Kevin.

Valorada con 5 estrellas sobre 5

Good quality

Good quality, perfect fit, just what we were looking for. The service was quick and efficient, would recommend to anyone.

4 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great item. Will save time and money on hutch repair.

Great item. Really easy to fit and hard wearing.
Have had these for 6 months now and apart from some scratches from little bunny teeth they are not damaged at all and have preserved the wood underneath.
Before fitting these we have had to repair hutches due to nibbling but these strips have solved that problem.
The only improvement I could think of is to offer different lengths for different areas of the hutch.

2 de noviembre de 2019
Opinión espontánea
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Respuesta de Rabbit Hutch World

Hi Kelly
Thanks for such a great 5 star rating, can I ask what item you are referring to ?.

Valorada con 5 estrellas sobre 5

Hutch cover

I was very pleased with the service I got and the quality of the cover

28 de octubre de 2019
Opinión espontánea
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Respuesta de Rabbit Hutch World

Thanks for your custom. Hope to be of service to you again.

Valorada con 5 estrellas sobre 5

Absolutely delighted with new rabbit hutch cover

Absolutely delighted with new rabbit hutch cover, from the initial enquiry to receiving the product 5* service.
Lots of communication during the ordering stages regarding ordering the correct size and was really happy with the speed of answers and information I received.
Would highly recommend this company without hesitation,

3 de octubre de 2019
Opinión espontánea
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Respuesta de Rabbit Hutch World

Thanks for your customer feedback, it means alot.

Kindest Regards
Kevin

Valorada con 5 estrellas sobre 5

Amazing Custom Hutch Cover

I bought a custom made hutch cover from rabbit hutch world as there was no standard covered big enough for my homemade hutch. It arrived earlier than expected and the standard is second to none. The materials are clearly very high quality, weather proof materials and it fits perfectly. I opted for a clear plastic front split into 2 flaps with an additional 2 night time flaps so the rabbits have total darkness on a nighttime. Kevin was very helpful throughout the full process, I would highly recommend!

27 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Made to measure cover for rabbit hutch

I found their website useful and the staff I dealt with very helpful and friendly. They checked with me that they had the correct specification as the hutch was not of a standard design, and gave a realistic estimate of how long it would take to make. The cover, when it arrived, was as specified, made of good quality material and fits beautifully.

22 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended...

I cannot recommend Rabbit Hutch World enough for made to measure hutch covers. They are excellent quality, fit perfectly and worth every penny. We have had two made this year for very large hutches. Great personal service. They made sure that we double and triple checked measurements so no mistakes were made. Each was delivered within stated time frame and arrived well packaged

8 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good size hutches

Good quality & good sized hutches (& with long raised legs for protection against the weather conditions). Not cramped & height between floor to ceiling is high for bunnies to stretch upwards when they are spending time in it. Ordered on Thursday afternoon & it was delivered early Monday morning. Excellent customer service also!

21 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Ordered a custom made cover for my rabbits hutch and it fits perfectly and looks great was well worth the wait and money.

2 de agosto de 2019
Opinión espontánea

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