RAC Mobile Mechanics Opiniones 

Would like to thank piotr for the excellent work he preformed on my audi. Great conversations we also had about the car nice and friendly chap would recommend 100%.

All good as expected

I booked an appointment to have the front brake pads changed today the 28th September.
At 1136 a text message informed me that they were on the way.
At 1600 I received a call stating they weren’t able to come.
Great service, not.
Advised to contact the office to rebook, Why I ask, would I want to waste another day when the RAC can’t get their act together.

Great service, 2 polite and friendly staff! One rescuer a few days previously and a mechanic to do the repair on the day selected.

I was persistently messaged and emailed by RAC to get a quote to service my car. I logged onto the MyRAC app. They had my car listed on my profile. They confirmed that my car (fully electric EV) could be serviced and quoted a price detailing the works to be undertaken. All good so far. I completed the booking form but the app wouldn’t complete the transaction. In frustration I called RAC only to be told that RAC can’t service EVs! The app identified my car as an EV. It quoted a price for a full EV service and detailed what would be included in the service. Then RAC customer care tell me that they can’t service my car! A total waist of my time. With the number of EVs already on the road and increasing it beggars belief that a major company like RAC cant service EVs. I’ll be cancelling my membership.

Fast and reliable service.

Dan was friendly and helpful. Having my van serviced at home is so convenient. Thanks ☺️

Dear RAC Complaints Team,
I am writing to formally escalate my complaint from 3rd September 2026 regarding the service engineer who attended to my vehicle, registration J***P.
I received your automated response stating that your investigation could take up to eight weeks.
Given the severity of this matter and the gross negligence involved, an 8-week delay is entirely unacceptable.
This is not a minor customer service grievance; it is a critical failure regarding vehicle safety and professional competence.
To recap the severity of the issue:
During the service, the engineer verbally assured me that "everything was good" with the vehicle, which was witnessed by two independent witnesses.
One of them commented happy days, at least there is nothing wrong with your car.
However, upon reviewing the PDF report, I discovered that both my front and rear brake pads had been marked RED.
According to the official RAC guidelines, a Red rating explicitly means a component is severely worn or dangerously damaged, presenting a critical safety risk that renders the car unroadworthy and unsafe to drive [1].
Because of this terrifying report, I was forced to leave my vehicle parked up, facing weeks of severe disruption, stress, and total loss of use while waiting for an independent inspection.
Today, my vehicle was thoroughly inspected by my local Halfords. They found absolutely no fault with any part of the car's braking system. I have attached their independent report to this email as undeniable proof.
I am appalled by the sheer incompetence of this situation.
How can a service engineer completely contradict their own verbal summary, falsely flag a critical safety defect, and cause a customer to lose the use of their vehicle for weeks for no reason?
Furthermore, the administration on this report was completely negligent. The document was dated 09/02/2026 instead of 02/09/2026—a severe error that flips the date from September to February, entirely compromising my vehicle's accurate service history.When I challenged your team on this error during our phone call on the 3rd of September 2026, I was shockingly told that "it didn't matter," and it was suggested that I could simply explain to any potential future buyer that the date had been logged incorrectly. This advice is utterly absurd, lazy, and unprofessional. Mismatched dates on an official vehicle history report look highly suspicious, damage the vehicle's resale value, and suggest a falsified history.
I wish to remind the RAC that all customer service calls are recorded; I expect you to retrieve the recording of this conversation to verify the exact words used by your agent and address this training and conduct failure. The RAC has a strict duty to provide accurate documentation, not expect customers to explain away your administrative failures to protect their car's value.

Due to the significant distress, financial inconvenience, and total breakdown of trust this has caused, I am requesting:
An immediate escalation of this investigation. It should not take 8 weeks to compare a false PDF report against an official Halfords clear health check.
A full, formal apology and an explanation of how this error occurred.
Substantial compensation for the loss of use of my vehicle for multiple weeks, the stress caused by being told my car was dangerous, and the cost/time of arranging an independent check to prove your engineer wrong.
If this matter is not dealt with swiftly and efficiently, I will have no hesitation in escalating this to the Financial Ombudsman Service Trading Standards body for a breach of professional diligence.
I expect a prompt response within 5 working days.
Yours sincerely,
Linzey Le-Luan

The mechanic put the wrong mileage on the report I've asked mechanic for new one and spoke to a couple of staff in office and still no help terrible service no customer care

Good communications, quick and efficient and gave some helpful advice

Turned up on time, did the service on my car in good time and left the site clean and tidy.
Have ued the RAC before and will use again.

Dave arrived ahead of Schedule and was very efficient. He also gave us advice concerning the way forward for another vehicle. The process was very efficient and really convenient.

All good - great service, nice and quick - pleasant staff

Arrived well within estimated time frame. Pleasant mechanic with sound advice. Fixed issue

What a delightful experience having my car serviced at home.
It was carried out by Alfie. Mobile mechanic ID 4849.
So polite and efficient. Thank you.

clear communication throughout the job.
done quickly

The mechanic gave me good warning of ETA. He was friendly and professional, explained the problem and how he would replace the fault. He took the car for a test run and all finished in two hours.
So easy to have the repair done at home.