RaceUP Casino Opiniones 

Respuesta de RaceUP Casino

28 jun 2025

Hello Alicia,

Thank you for your review. We’re genuinely sorry to hear that your experience on our platform did not meet your expectations. However, we believe it’s important to clarify the situation so that other users receive accurate and objective information.

Your case has already been reviewed by our support team, and a detailed explanation was provided. A bonus was activated on your account upon making a deposit. Like all our promotional offers, this bonus was subject to clearly defined terms — including an expiration period and wagering requirements. These conditions are publicly available in the “Promotions” section and detailed in the Bonus Terms, which you accepted when activating the bonus.

Unfortunately, the wagering requirements were not met within the allotted time. As a result, in accordance with our bonus policy, the bonus and any associated winnings were forfeited. This is a standard and transparent procedure widely adopted across online casinos to ensure fair gaming conditions for all users.

We place great emphasis on transparency: all information regarding our bonuses is available in advance, and our team is always ready to provide detailed clarification — as was done in your case.

We regret that, despite the explanation you received, you chose to leave a review containing unfounded accusations. Such statements may mislead other users and do not reflect the actual circumstances.

If you have any further questions, we remain open to dialogue and ready to assist you.

Sincerely,
The Race Up Casino Team

Respuesta de RaceUP Casino

30 jun 2025

Hello Nikita,
Thank you for sharing your thoughts! We're glad to hear that you find the experience enjoyable and even meditative. Our goal is to provide not just games, but a relaxing and entertaining environment for all our players. If you ever have suggestions on how we can improve your experience, we're always here to listen.

Best regards,
The RaceUp Casino Team

Respuesta de RaceUP Casino

30 jun 2025

Hello Faruk,
Thank you for your honest feedback. We're glad to hear you're enjoying the slots and that the payouts are reaching you as expected. We apologize if the withdrawal process felt slower than promised — while we aim to process all requests as quickly as possible, occasional delays can occur due to banking procedures. We appreciate your understanding and are always working to improve.

Best regards,
The RaceUp Casino Team

Respuesta de RaceUP Casino

30 jun 2025

Ciao Alessandro,
Grazie per il tuo commento. Prendiamo molto sul serio la questione del gioco responsabile. La nostra piattaforma include strumenti per aiutare gli utenti a gestire il tempo e il budget di gioco, come limiti di deposito, sessioni temporizzate e autoesclusione. Ci dispiace se non hai trovato questi strumenti abbastanza visibili — ci impegniamo costantemente a migliorare la trasparenza e la protezione dei nostri giocatori. Se hai bisogno di supporto, il nostro team è sempre disponibile.

Cordiali saluti,
Il team di RaceUp Casino

Respuesta de RaceUP Casino

30 jun 2025

Hello Jeras,
Thank you for your message. We're truly sorry to hear about your experience. Gambling should always be seen as a form of entertainment, not a way to make money — and we strongly encourage our users to play responsibly and within their means. If you're feeling overwhelmed or need support, please don’t hesitate to reach out. Our platform also offers responsible gaming tools, such as deposit limits and self-exclusion, to help you stay in control.

Take care,
The RaceUp Casino Team

Respuesta de RaceUP Casino

30 jun 2025

Hallo Tirroncruise,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass es bei Ihrer Auszahlung zu Verzögerungen gekommen ist. Wir möchten Sie darüber informieren, dass Ihre Verifizierung abgeschlossen ist und Ihre Auszahlung unsererseits bereits freigegeben wurde.

Leider kann es in Einzelfällen vorkommen, dass die Bankverarbeitung etwas länger dauert – darauf haben wir leider keinen direkten Einfluss. Wir verstehen jedoch Ihre Frustration und entschuldigen uns für die Unannehmlichkeiten.

Sollte das Geld in den nächsten 1–2 Werktagen nicht auf Ihrem Konto sein, wenden Sie sich bitte direkt an unseren Support – wir helfen Ihnen gerne weiter.

Mit freundlichen Grüßen
Ihr RaceUp Casino Team

Respuesta de RaceUP Casino

30 jun 2025

Hello Noah,
Thank you for your honest feedback. We're sorry to hear that your experience didn’t meet your expectations. Please note that all our game providers are fully licensed, and the advertised RTP (Return to Player) values are theoretical figures calculated over a long period of play.

That said, we absolutely agree that choosing the right provider and game matters, and we always encourage responsible gaming within your budget. If you have specific concerns about certain games, feel free to contact our support team — we’ll be happy to look into it for you.

Thank you for choosing RaceUp Casino. We hope your next experience will be more positive!

Best regards,
The RaceUp Casino Team

Respuesta de RaceUP Casino

30 jun 2025

Ciao Eden,
Grazie per aver condiviso la tua esperienza. Ci dispiace sapere che la tua sessione di gioco non è andata come speravi. Il gioco d'azzardo dovrebbe sempre essere un'attività ricreativa, e incoraggiamo tutti i nostri utenti a giocare in modo responsabile, solo con ciò che possono permettersi di perdere.

Se senti il bisogno di fare una pausa o parlare con qualcuno, sul nostro sito trovi strumenti di autoesclusione e collegamenti a organizzazioni di supporto. Il nostro team di assistenza è anche sempre disponibile per aiutarti in qualsiasi momento.

La tua salute e sicurezza vengono prima di tutto.
Un caro saluto,
Il team di RaceUp Casino