Should have given ZERO if there was an…
Should have given ZERO if there was an option.
We booked this company through a third-party called enjoy travel and and rented the car for six days, including full insurance, the manager on the airport side Ermal gave the instructions to me beforehand, however when I asked him what additional documents et cetera would be required he just mentioned my driving license or passport. On arrival when we went to collect the car, the staff told me we cannot collect the car if we do not have a credit card in the main drivers name, however this wasn’t mentioned on any of the confirmation emails or on the site which was a red flag. I pleaded with them that either my husband can be the main driver, as we had his credit card and not mine. they kept repeating that it’s in their terms which they couldn’t even easily find (I don’t know how they think that we will be able to find them?). I kept telling them that we want to solve this and get the car as soon as possible as it was 11 pm and I was travelling with my family, including a toddler. Then the staff who was very polite finally dialled the managers number. The manager ERMAL was very rude and just did not want to listen to me and kept interrupting me. Even after 25 years of experience, he still doesn’t know how to talk to a customer. The only two options that they gave me was either I pay again full insurance of €40 a day so basically €240 or cancel the booking and rebook with them directly paying 3 times the rate. Such a scam, we just took a cab and left. Do not book with these people or even if you do make sure you ask them everything.
30 de mayo de 2026
Opinión espontánea