Rails Of Sheffield Opiniones 

I’ve always had a good experience with Rails of Sheffield, but this time was disappointing. I placed a pre-order for 10 Bachmann BR Mk1 TSO coaches. I know that’s a lot, but I wasn’t sure if I’d ever get the chance again, considering how quickly items sell out and end up being resold by scalpers on eBay. I’ve seen it happen too many times—popular models sell out almost immediately, only to show up on eBay at ten times the original price. It’s frustrating because it feels like genuine enthusiasts are being pushed out of the hobby due to opportunistic resellers.

After placing the pre-order, I contacted Rails of Sheffield to ask if it would be possible to use PayPal Credit to pay in installments. They reassured me that this option would be available when the payment was due. Since buying 10 coaches is a significant investment, I wanted to spread the cost over time, and having that assurance gave me the confidence to go ahead with the pre-order.

However, when the time came for the payment to be processed, I was charged the full amount without any option to use PayPal Credit as I had been promised. This was incredibly frustrating because I had planned my budget around being able to pay in installments. I immediately contacted Rails of Sheffield to express my frustration and asked if there was any way to correct this or switch to an installment plan after the fact.

Unfortunately, I was told there was no way to apply PayPal Credit after the payment had been processed. The only option they offered was to return the items and place a new order, but given how quickly these coaches sell out, I wasn’t confident that I’d be able to get them again if I went that route. I was left with a difficult choice—either keep the coaches and deal with the unexpected financial strain or return them and risk losing them altogether.

What made the situation worse was that I had specifically asked about this ahead of time and was reassured that everything would go smoothly. To be told afterward that there was nothing they could do was extremely disappointing. This experience left me feeling let down by a company I had trusted, especially after so many positive interactions in the past. I hope they take steps to ensure better communication and clarity about payment options in the future so that other customers don’t find themselves in the same frustrating position.

I've had only 1 dealing with rails Of Sheffield & I would highly recommend them. All my emails were with Ben as I was selling off all my 00 gauge railway items & they were 1st class in all my communications & transfer of funds.

I received a gift from a friend today. Unfortunately they ordered a loco (£230) that is not inkeeping with the era of the rest of my models. Naively I assumed I would just be able to exchange this item for the one I would like (given I have all the order info and it was shipped to me) . I was however informed that I could not exchange it and in order to get a refund or credit note I would need to get my friend to request it (which I did not wish to do as I did not want to upset them given they tried to purchase a really thoughtful gift). To add insult to injury I was told my best option was to sell the brand new loco and if I wished to do so through RoS resale process they would only be able to offer £100-£150 even though I literally have the receipts/shipping doc.

I have never had this issue with any model purchase from RoS' competetors previously and it's safe to say I won't be purchasing from them in the future if this is what they deem as acceptable practice in relation the such high value items.

Really disappointed and frustrated!

This is now my second time selling some models to Rails, & as per the first time the service has been second to none. Communication between me & Rails was great through the whole process & the money was into my account less than 24 hours after the models arrived with them. Exquisite service, would fully recommend to anyone.

I routinely use Rails for my purchases and have always been impressed by their service. Recently I decided to focus on oo and sent a list of o gauge stock and received a fair price, the parcel was collected by parcel force at no cost and I received the cash within a few days. Well done to the staff there. Would recommend.

Given excellent advise and contacting Rails of Sheffeild.
Being a novice surrounding model trains, I found Rails excellent and very proffesional guiding me through the selling process.
Following simple instuctions with no stress or hiccups.
Prompt with payment and fair price.
Very happy with all the staff at Rails and would recommend them.
Many thanks,
Geoff

I’m in the process of selling my n gauge railways. The service from Ben and Jake is brilliant and the process is very simple. The database for creating a list is brilliant

Very helpful

Rails have made thinning out my rather large collection of OO model railway rolling stock a very easy and smooth process. Email them a list of items and they promptly reply with a fair offer that includes collection. Parcels collected by Parcelforce. Once received and checked payment is always made quickly. Can highly recommend their service.

Faced with the daunting task of selling my late father's model railway collection, we came across a magazine advert for Rails of Sheffield and I'm so glad that we did.
Not being that familiar with the stock we had, the ability to put together a list through the website by simply entering product codes was a fantastic tool. It could not have been simpler.
Great communication, with a quick response. Once we'd accepted the offer, collection of the items was arranged. Payment was very prompt once the items had been received and checked.
The whole experience was smooth and easy. Thanks.

I recently bought an item from Rails and was very pleased with it, so I put my trust in them to purchase my model railway collection. They gave me a fair price and I’m happy with the outcome. A great company manned by enthusiasts. I’d truly recommend them to anyone. It was sad when Hattons shut shop but Rails are certainly as good a deal as Hattons ever were. Good to do business with.

I am in an unusual situation in that I am unable to continue as a railway modeller and was looking to sell all my O gauge equipment in one lot. I contacted Rails of Sheffield with my list, they made an offer which was acceptable and then arranged collection. A very prompt,efficient and sympathetic transaction.

I had a large collection of trains from my fathers estate and I had catalogued the items so I sent them the list. They replied very quickly, because of work it was easier for me to take the boxes to them on a Saturday. They were very efficient and were very quick to get back to me with a price which I thought was very good. An excellent service and I would recommend them to any body in the same situation.

I had reason to, unfortunately, dismantle and dispose of my oo scale layout. After reading about the purchase service Rails offered I decided to give it a try. I am certainly not disappointed. Each step was a breeze. Sent of the full inventory with photos and received an offer within 24 hours. They arranged collection by Parcel force, and within a few hours of physically receiving the packages they reconfirmed their offer. No hassle or back-trading, just a smooth and uncomplicated process. I cannot recommend them highly enough.

I decided to dispose of my TT120 stock as it hadn't, for me, quite lived up to expectations. I contacted Rails who offered me a price which I accepted, asked me to pack it up. and they would arrange free of charge collection. The service from Ben and co in Sheffield was excellent, communication good and payment received promptly. I have nothing but praise for this company.

The company replied to email enquiries regarding buying my N gauge collection and we’re very prompt in their offer with only purposeful questions and I accepted their offer and the arrangement for collection and payment were dealt with quickly. I had several problems with other companies.

I had some American H0 locos to trade in and sent a list to Rails who responded in rapid time with a very good offer which I accepted. The parcel was collected at no cost to me and once received at Rails the payment was in my bank the next day. Very excellent communication throughout the whole process and Ben was very helpful. If you have any surplus model railway items to sell them I would recommend Rails from my experience.

Rails recently bought some model railway equipment from me. Their customer service & communication was excellent throughout. From the initial first offer through arranging for the items to be collected from me to the payment by bank transfer. I cannot fault them. Thank you.

sent an email of loco's for sale 5 days ago have not received any reply, waste of time adverts we value your used models a farce

I Decided to sell some OO Gauge locomotives and received great service from Rails of Sheffield. Based upon a detailed list they gave me an estimate, which was very competitive. They arranged for a courier to pick up the parcel at no cost to me and paid the estimated value by bank transfer within a couple of days after they received the parcel.
Great service, helpful and very fast responses by email. Excellent, couldn't fault them.