Rails Of Sheffield Opiniones 

398
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have bought from Rails several times. I had a few issues that I dreaded dealing with, especially given I bought online. Well I have been absolutely floored by how superb the customer service... Ver más

Valorada con 5 estrellas sobre 5

From start to finish excellent company to deal with. Having recently sold model railway items very fair price offered and accepted the whole process very fast. In the future would deal with Rails wi... Ver más

Valorada con 5 estrellas sobre 5

Rails of Sheffield made selling my late husbands model railway stock very easy. Staff were helpful and considerate. The price offered was fair and the whole process was quick and efficient. I unreser... Ver más

Valorada con 5 estrellas sobre 5

I sent an inventory of my complete layout which I had sadly had to decommission. I was quoted a very fair price. Rails arranged that the two large cardboard boxes were picked up by Parcelforce. They... Ver más

Información sobre la empresa

  1. Tienda de hobbies

Escrito por la empresa

Family-run since 1970, Rails is one of the largest suppliers of quality new and used Model Railway. We buy, sell and exchange. Any age, any gauge. We have a huge selection of model railway and hobby related items to choose from.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

398 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(398)

130 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I sold my N gauge track and rolling…

I sold my N gauge track and rolling stock to Rails, the whole experience was great, and very quick from sending my photographs to getting paid took about five days much quicker than I expected. The people I dealt with were very helpful and I would recommend them to everyone.
Dave.

11 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

when dealing with the sale of variousmitms

when dealing with the sale of various locos I was very pleased with the quotations which i accepted and the money paid the next day. The people were very friendly and helpful. Will definitely with the sale of more railwayana along possible purchases.
Thank you Ken

11 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My first visit today and what a day…

My first visit today and what a day to pick! A two-hour drive over some flooded roads and a power cut at the shop upon my arrival.
But the team were great in difficult circumstances and were really helpful once I could get in 😂
With special thanks to Zoe who was like my very own personal assistant as I decided to procure far more than intended.
Also thanks to Phil and Jude and two other ladies who made my visit very pleasant.
Great team and thanks for almost maxing out my credit card 🤣
Thanks, Phil

15 de noviembre de 2025
Valorada con 5 estrellas sobre 5

First Time Selling to Rails

I had some surplus model railway locos and control equipment that I no longer required and having seen Rails own advertising for used models I thought I would give them a try. I found the whole process of making a sales list very easy and then all you have to do is indicate the model condition. After agreeing a
provisional price you them, arrange a pick up date and it is collected free of charge by Parcel Force. Once it had been picked up I had received the agreed amount in my bank account the
next day. I felt the price was fair and the
whole process was well handled by Ben
and Jake. Definitely recommend as an
easy process

4 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to sell online

Easy to sell online. Was able to negotiate a price, Parcelforce collected my locomotives and rolling stock on the agreed date and the money was on its way to my account the following day. Ben and Jake were both efficient and helpful.
Frank

4 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service if you want to sell

Twice in the last year I have sold consignments of OO guage locos, rolling stock, control equipment and accessories to Rails , who have offered realistic prices based solely on my detailed schedules , and arranged collection by Parcelforce, subsequently making the agreed payment by bank transfer. Whilst it’s possible that a higher value might have been achieved through multiple private sales over an extended period, selling to Rails eliminated all the associated “ wheel kicking” of multiple buyers and for me, saved far more in time and aggro! Their extremely efficient and prompt handling of emails and issue of offer made the process seamless . I hope what I sold will move on to new owners in very short time

20 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from all of Rails departments.

Several interactions with Rails over the last fortnight. The purchase of a new, and a second hand locomotive plus a new coach went well using part of my proceeds from some sales of die cast aircraft & one failed Hornby loco. Prices are excellent as is the service and speed of turnaround. They also speedily sorted out a guarantee problem with a Hornby class 47. Great service Team Rails.

15 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy customer.

Just sold some unwanted model rail and die cast cast models to Rails of Sheffield and was very pleasantly surprised by the service. Having emailed the team with my list of items, I was emailed back that day with a very reasonable offer which I was happy to accept. I then packaged everything up which was collected by Parcel Force within a week. This arrived the next day and by 5pm the money was in my account. Fantastic service and very friendly team to deal with. Would highly recommend.

17 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rails of Sheffield hit the spot for choice

I use this company a lot for my 00 railway collection and have spent over £3,000 to date -they stock a huge variety of railway goods as well as diecast models etc. the staff are first class and Jake and Ben have been very helpful in buying some of my own locos and rolling stock
Packages arrive with 24 hrs well packed and ready for use -they were also voted retailer of the year by hornby in 2025 which is well deserved

15 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased a Sonic A5 with dcc sound…

Purchased a Sonic A5 with dcc sound from rails great item, free postage as well.

Loco kept stopping I thought it was the pickups, I took it to the shop saw a guy I think he’s called Rob who took a good look at it and tested it on the shops layout, it was perfect.

long story short he suggested I check my track where it stopped. It was perfectly clean but had buckled during the summer heat.

Great knowledge from him.

30 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've just sold some locomotives again.

I've just sold some locomotives for the 4th time to Rails and once again it went so easy.
I didn't speak to anybody it was all done by email I just described the locomotives and they stood on their quote once they received them.

7 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I sold some items to them recently

I sold some items to them recently. Ben from the Preowned Department was perfect as the communication was great and payment was made very swiftly. Many thanks

14 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Selling my N Gauge locos

Decided to sell my N Gauge locos and made an enquiry. Swift response with very reasonable offer. They arranged transport from my location and after assessing, contacted me and the deal was done. A superb service and I wouldn’t hesitate to recommend to anyone. In fact I already have!

13 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless

Item was very well packaged, arrived next day as promised and was the best price I could find. Faultless.

3 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from this company

Great service from this company. I dealt with Jake who was friendly polite and informative. I had some locomotives to sell, I was offered a good price which I accepted. Quick efficient turnaround from me sending the locomotives to the money in the bank. I highly recommend this company.

1 de octubre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Greedy company with low ball offers

Dissapointed in their less than fair offer to purchase my unused as new OO gauge locos. After reading their literature bigging up about them offering fair prices etc, I sent them details of around 6 locos (inc a pristine unused Accurascale Manor Class Dcc with sound) all of which were unused in like new condition and in undamaged original packaging. I was shocked to see they offered me less for all of them than the price they are asking for a single used Accurascale Manor class currently advertised on their website, therefore, in effect they were getting pure profit on the other 5 locos, which is just plain greedy. . Glad I was not desperate to sell them...

15 de septiembre de 2025
Opinión espontánea
Logotipo de Rails Of Sheffield

Respuesta de Rails Of Sheffield

Thank you for taking the time to leave feedback, I really appreciate it. I’m sorry to hear that you weren’t happy with the price offered.

The price you were hoping for is very close to what we would retail the items for ourselves. As a business, purchasing at that price while still maintaining a profit margin unfortunately wouldn’t be feasible.

That said, we’d be more than happy to discuss the offer further if you’d like.

Best regards,
Jake

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