The Railway Touring Company Opiniones 

140
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Prompt and helpful response during booking and making changes. Comfortable seats, an excellent breakfast and wonderful-sounding dinner (more on that later) with friendly and very helpful stewards and... Ver más

Valorada con 3 estrellas sobre 5

The food in the first two hotels was cheap and of poor quality, we were let down on a trip that were part of the experience and feel one days notice of trip cancellation, was very cynical as the Railw... Ver más

Valorada con 5 estrellas sobre 5

Very efficient response from my initial phone call, with follow up information via email. All the staff we met were very friendly and helpful. As always, the announcements are not very clear, ma... Ver más

Valorada con 5 estrellas sobre 5

I have used RTC for a least a decade and their organisational skills seem to grow better year on year. Their booking process is simple and straightforward enough for even an old guy like me to ma... Ver más

Información sobre la empresa

  1. Operador de excursiones

Escrito por la empresa

The Railway Touring Company has a long established reputation for providing an interesting variety of UK day trips by steam train and tours in the UK, Europe and Worldwide.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 55% de las opiniones negativas

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4,0

Todas las opiniones

(140)

125 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent day out

Excellent day out , lovely day and weather , knowledgeable people and staff, and bang on schedule everywhere we went, the coaches could do with a little more legroom haha, but a very pleasant day.

11 de noviembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your lovely comments.

It is great to hear you had an excellent day on board with us.

The weather behaving always helps!

Unfortunately we cannot change the legroom available, but if we could we would!

We hope you will travel with us again soon.

Valorada con 5 estrellas sobre 5

Everything was good

Everything was good. The train journey went as expected, the RTC team and the Gravy Train team were all very helpful and very pleasant and the food and drink was very good. Definitely value for money. A most enjoyable day. Looking forward to next time I travel with RTC!

1 de noviembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star review.

We are glad you enjoyed your day with us.

Your kind words and compliments will be passed on to Gravy Train Catering and our team of volunteer stewards/train managers.

We hope to welcome you on board again soon.

Valorada con 5 estrellas sobre 5

Had a fantastic day on the Chiltern…

Had a fantastic day on the Chiltern Explorer. We went Premier Dining, both Breakfast & Dinner were fantastic. It was served at your table by very friendly & professional staff. Each of the coaches had a steward, don’t know if they were paid or volunteers.
Which ever they were helpful & knowledgable.
This was our first time with The Railway Touring Company, but we are already looking for some thing in 2026. Thanks to everyone who made this a day to remember.

1 de noviembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your lovely feedback on our Chiltern Explorer trip.

We are so pleased to hear you had a fantastic day with us.

Your compliments will be passed on to Gravy Train Catering
and to our team of volunteer stewards/train managers. They work very hard to ensure passengers have the best possible experience on board.

We look forward to welcoming you on board again soon.

Valorada con 5 estrellas sobre 5

A good day out with steam to reading…

A good day out with steam to reading from Nuneaton via east west line. Staff well informed

1 de noviembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star review.

Lovely to hear you enjoyed your day with us.

Our team of volunteers work very hard to ensure everyone has the best possible experience on board.

We hope to see you again soon.

Valorada con 5 estrellas sobre 5

It was a good trip on the Chiltern…

It was a good trip on the Chiltern Explorer! Would happily do 1st class again but would like to request cream with the scone in the afternoon

1 de noviembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your comments on our Chiltern Explorer trip.

We are pleased you enjoyed your day with us.

We will pass your request on to Gravy Train Catering for their consideration.

We hope you will travel with us again soon.

Valorada con 5 estrellas sobre 5

Trip was a great day out

Trip was a great day out . Staff on the train were well presented and friendly at all times. B coach steward seemed to stay at one end of the coach and not interact with the rest of the coach. Food way well prepared and presented.

1 de noviembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your lovely feedback.

Your kind words will be passed on to our on-board team. Please do alert your steward if you have any queries or would like to ask them something trip related.

We are glad you enjoyed the food service. We will pass your comments on to Gravy Train Catering.

We hope you will travel with us again in the future.

Valorada con 2 estrellas sobre 5

Such a disappointing trip, definitely not Premier Class

such a disappointing trip travelling Premier dining that I had been looking forward to with my husband and daughter. Joined at taunton, an hour after everyone else and many were eating their breakfast. No problem there but we were then treated as an inconvenience. We were rushed, every time I asked for something (like bread basket after the pathetic half a slice of toast and scrambled egg) I was told it was too late but grudgingly I was brought a cold round of toast, asked for a cup of tea and was told I now had to pay for it when clearly others had been enjoying cup after cup - I had eye rolling and curt replies from the stewards as if I was making outrageous demands. Evening service was better but the food portions and quality disappointing - a 2 pack of jacobs cream crackers with miniscule portions of cheese. Everything seemed skimped on. I am comparing them with Midland Pullman Company and Pathfinder Tours who I have travelled with on many occasions and enjoyed excellent meals and service. This is meant to be a premium service and it was not. I don't usually write a bad review but I wrote to the company after the trip to voice my concerns and was ignored. They had their chance.

28 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

ON TIME COMFORTABLE EXCELLENT SUPPORT…

ON TIME COMFORTABLE EXCELLENT SUPPORT STAFF GREAT DAY OUT

25 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star review.

We are glad to hear you had a great day with us.

Your kind words will be passed on to our team of volunteer stewards/train managers.

We hope to welcome you on board again soon.

Valorada con 5 estrellas sobre 5

We were well looked after by the staff

We were well looked after by the staff, good atmosphere onboard, knowledgeable guests onboard, great city for a couple of hours walk and a market & cathedral to boot (Chester).

25 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your lovely feedback.

We are happy to hear you enjoyed your day with us.

Our on-board team work very hard to ensure everyone has the best possible experience.

We do have a mixed demographic on our trips which we find makes for a fun atmosphere on board. We are glad you enjoyed this.

Chester is a lovely destination to while away a few hours isn't it. The cathedral is up there with popular sights to take in whilst there we find.

We hope you will travel with us again in the future.

Valorada con 5 estrellas sobre 5

Varsity tour

A very good and well organised tour

25 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star feedback on our Varsity Explorer.

We are glad you enjoyed your experience on board with us.

We hope you will travel with us again.

Valorada con 4 estrellas sobre 5

Autumn in Alsace

Very well organised tour , with friendly and knowledgeable leader.
Would be better if one or more free days were included , to allow for exploring the immediate area.

2 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your feedback on our Autumn in Alsace tour.

We are so pleased you enjoyed your holiday with us.

All of our Tour Managers are very experienced and on hand at all times to assist you with anything you may need. Your kind words will be passed on to them.

Your suggestion for more free time has been noted and we will bear this in mind for future tours.

We hope you will travel with us again.

Valorada con 5 estrellas sobre 5

The Cumbrian Mountain Express

I have done a considerable number of tours with Railway Touring and as usual everything within the control of the company was excellent throughout the day.
The Settle to Carlisle Railway rightly deserves its place in the lists of *the best railway journeys"

11 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your lovely comments.

It is lovely to hear you enjoy our trips/tours. The Cumbrian Mountain Express is one of our most popular trips, taking in the iconic Settle Carlisle line.

Your kind words are appreciated and will be passed on.

We look forward to welcoming you back on board in 2026.

Valorada con 5 estrellas sobre 5

Excellent organisation

Excellent organisation. Catering was superb with great staff. Fortunate to go on a day that the weather was good. Highlight was the steam train and the opportunity to get close up at Preston.

11 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star review.

It is great to hear you enjoyed your experience with us.

Your compliments will be passed on to Gravy Train Catering and our on-board team.

The weather is never something we can guarantee so we are glad it played nicely for you.

These vintage engines are very impressive aren't they. Time permitting, the loco crew will always try to allow time for passengers to take photos and board the footplate whilst the train is stationery at a platform. We are glad you got to experience this.

We hope you will travel with us again soon.

Valorada con 4 estrellas sobre 5

Cumbrian Mountain Express

Plenty of helpful stewards on board, well organised and paperwork arrived in plenty of time. Only problem on the day was a points & signal failure, which was a Network Rail problem and beyond Railway Touring Company's control. The stewards provided free hot drinks to cover the 1hr 20 min delay and regular updates so no major problem. The actual Settle to Carlisle under steam power part of the trip was really enjoyable.

11 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your feedback.

We are glad you enjoyed your day with us.

It is unfortunate that your trip was affected by a points failure. This can happen on the main line from time to time and does affect all trains obviously.

Your kind words will be passed on to our on-board team. They all work very hard to ensure everyone has the best possible experience.

The Settle Carlisle line really is iconic and quite something to behold isn't it, especially behind steam.

We hope you will join us for more steam adventures in 2026.

Valorada con 5 estrellas sobre 5

Autumn in Alsace

Just completed their Autumn in Alsace tour & what an enjoyable experience it was. The trip was based in the charming town of Colmar which was very handily placed to reach all the other locations of the itinerary by short coach or rail journeys. Whilst the 4 heritage railways visited were the main attractions for me, this wasn’t just about trains. This is a fascinating area historically & culturally & the trip is designed admirably to provide a taste of its charms. Special mention needs to be made for our guide, John Bullock, whose knowledge of & enthusiasm for the area was positively infectious. We had a full itinerary for the 7 days of the tour & my one suggestion (even though it would add to the cost) would be to extend it by one day which people could use as a free day to explore at their leisure & choice. There was plenty to see in & around Colmar I didn’t have time to visit & the day we had in Strasbourg barely scratched the surface of what that city has to offer.

2 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star feedback on our Autumn in Alsace tour.

We love that you had an enjoyable time with us and enjoyed the itinerary we put together.

Your kind words will be passed on to your tour manager.

We will bear your suggestion in mind for future tours.

We hope you will travel with us again.

Valorada con 3 estrellas sobre 5

The ladies I have dealt with at RTC…

The ladies I have dealt with at RTC have been brilliant, the boys totally unhelpful, never identified themselves.
The change to get home one hour later was unacceptable due to age and help and male operator not willing to help even though plenty of time. Result didn't travel, forfitted fee

4 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your feedback.

I am surprised to hear you say this. All of our team at the office are known for being equally friendly and helpful.

The timings on our website and in our brochure are only approximate, as stated, and subject to change the week of departure when we receive final timings in from Network Rail. If there was a change to the return time and this was no longer suitable for you if you had discussed this at the office with us we could have potentially held your monies over on your account here for you to use against a future booking made in the following six months. We are sorry you made the decision not to travel.

Valorada con 5 estrellas sobre 5

Tremendous day out travelling on the…

Tremendous day out travelling on the Railway 200 trip from
London to Stanhope and Newcastle. A very long day but everything went to plan and the train was warm and comfortable. Friendly stewards and staff and a fantastic experience all round.

4 de octubre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your lovely feedback.

We are glad you enjoyed your day on our Railway 200 Special. What a day!

Your kind words will be passed on to our on-board team.

We hope you will travel with us again.

Valorada con 4 estrellas sobre 5

A day trip I’ll remember for the rest of my life !!

As a ‘Grane Engineering Museum’ volunteer I am interested in anything relating to engineering and industrial heritage / archaeology etc so it doesn’t get much better than riding on a train being hauled by a steam engine, visiting arguably the most important place in the world in terms of railway history and its pivotal role in the Industrial Revolution ! To see so many amazing and important locomotives together was a “once in a lifetime” experience - Sans Pareil, Locomotion No. 1, the Advanced Passenger Train ( A.P.T. ), a High Speed Train ( Inter-City 125 H.S.T. ) and a highlight for me as a proud Lancastrian - the prototype DP1 English Electric DELTIC - all together in one building !!!!
It was a long day but one I will NEVER forget !! I will be recommending the Railway Touring Company’ to as many people as I can - I was given the recommendation by “Railway Keith” who is a volunteer at the East Lancs Railway. I am hoping to arrange trips to various places in the future and I hope to use the Railway Touring Company again. I would like to recommend the East Lancs Railway to everyone; maybe you could come to Grane Engineering Museum in Haslingden when you get off the train at Rawtenstall !!

27 de septiembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your lovely feedback.

We are so pleased you enjoyed your day with us.

Thank you for your recommendation.

We hope you will travel with us again.

Valorada con 5 estrellas sobre 5

A thoroughly enjoyable day out.

A thoroughly enjoyable day out. The staff were amazing, being both professional and friendly. Stewards very visible throughout the journey, answering any questions or queries. Communication from the company was outstanding.

We were in carriage A. Our table had already been laid up for breakfast and then later on our return, for dinner. Silver service to the table. Food was piping hot, fresh and tasty. Plenty of tea and coffee available, plus alcoholic and soft drinks.
The carriage was exceptionally clean and well turned out. Plenty of room for a step back in time.
We got off at Plymouth and had 6 hours to explore the city.

28 de septiembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star review.

We are glad you enjoyed your day with us.

Your kind words will be passed on to all of our team.

It is an amazing way to travel isn't it! Plymouth is a lovely place to spend some time.

We hope you will travel with us again.

Valorada con 5 estrellas sobre 5

Well planned itinerary

Well planned itinerary, good guide, nice fellow passengers.

18 de septiembre de 2025
Opinión espontánea
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Respuesta de The Railway Touring Company

Thank you for your five star feedback.

We are glad you enjoyed the itinerary we put together.

Our Tour Managers are all very experienced and always on hand to assist with any queries you may have. Your kind words will be passed on to them.

We do tend to attract a nice mix of ages and personalities within our holiday groups which makes for an interesting and fun vibe on our holidays.

We hope you will travel with us again.

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