My trial got blocked even though I had not used a single credit. To test the platform properly, I paid for the account. We only used 15 credits out of 500 because the results were not meeting my re... Ver más
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Consulta las opiniones de los clientes
Awful company policies. They tote about the quality of their API calls but when tested it had a spotty success rate versus just simply using Amazon's add product page with the same UPC. I had only mad... Ver más
La empresa ha respondido
I had struggled a lot to extract infos from Amazon websites and keep up to date with constant layout modifications on their stores. Then I discovered Rainforest API. It just works, it is very well doc... Ver más
La empresa ha respondido
Data is wildly inconsistent. Many times the Product API sends back responses that the ASIN has its buybox removed, or no description, or price...and all those things are there on the actual page. Rain... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Rainforest is the real-time Amazon product data API you've been looking for. No manual rules or web-scraper maintenance required. Getting reliable and high-scale Amazon product data is difficult - that's why we created Rainforest. Customers use Rainforest to build apps and services to support the Amazon ecosystem.
Información de contacto
250 Wharfedale Road, Winnersh Triangle, RG41 5TP, Reading, Reino Unido
- hello@rainforestapi.com
- rainforestapi.com
3,0
Medio
90 opiniones
No ha contestado las opiniones negativas
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Bad customer service
I have been using the service for years and was delighted. For months now it has started to have different bugs that make the application not return the correct data, which is essential for this type of service. We have had tickets open for 4-6 months and we are still waiting for a response. The last, a couple of tickets opened 2 weeks ago indicating a SERIOUS error and still no response. A couple of years ago, this error already happened and after reporting it they solved it in hours, now ... we are still waiting for a response.
EDIT: Everything remains the same, a ticket opened 1 month ago that makes it impossible to use the API for certain countries and their response is that since it is not something important they do not know when it will be resolved. In other words, not being able to use the service you pay for is not important ...
EDIT: A week later and they still haven't given me a solution and they don't even know when they will be able to get to it.
EDIT: More than a month since the last incident, with no resolution date and we are still paying for it. The customer service is a disaster.
25 de octubre de 2023
Opinión espontánea
Respuesta de Rainforest API
UPDATE: Our apologies for letting you down and conveying in any way that your issue is not important. Understandably, this has been very frustrating for you and is certainly not the experience we aim to provide. The team is investigating your issue and will get back to you with an updated timeline soon. We will work with you to find a suitable resolution.
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Thank you for taking the time to share your feedback. We’re sorry that you have been let down in your experience getting your issue resolved. Your business needs matter to us, and we do not take your dissatisfaction lightly.
Our customer success team responds within one day and aims to provide a resolution as quickly as possible. When an issue or request needs our engineering team’s attention, it is assessed and responded to according to its priority among all open issues and requests. Although we may resolve some issues in just a few hours, and perhaps did so with more frequency in the past, we cannot guarantee that SLA for every issue raised. We can assure you that our engineers are working as quickly as possible to fix issues and respond to site or page updates.
We hope to resolve your current issues soon. If there is an open ticket that has gotten no acknowledgment, please email hello@rainforestapi.com referencing this review, so I can direct our Head of Customer Success to investigate. We sincerely apologize for the inconvenience and hope we can delight you again with a better experience soon.
Let the experts handle your web-scraping
Trying to implement and manage web-scraping internally proved to be a huge maintenance burden for our software team. With Rainforest API, we no longer spend time worrying about how to get our data but, rather, how to use it most effectively to benefit our clients. Thanks for providing a very intuitive, user-friendly API!
30 de agosto de 2023
Respuesta de Rainforest API
Hi Zac! Thank you for the review. We couldn't be happier to hear that we are helping you and your team save time so you can focus on what's most important - finding value for your clients! Our engineering team works hard to keep Rainforest API performing at its best. Thanks again!
Poor support, clunky tool… consider other vendors!
API is clunky and challenging to use for bulk ASIN processing. API’s behaviour was different than expected. Support team refused to consider refunding unused subscription. Do not recommend!
21 de agosto de 2023
Respuesta de Rainforest API
Hi Jack. Thank you for sharing your feedback. We apologize that Rainforest did not meet your expectations. Unfortunately, we did not find any record of a support request associated with this account/domain. Please feel free to reach out to our CS team at hello@rainforestapi.com so we can investigate your feedback further. We would love to make things right!
They refuse to refund subscription even…
They refuse to refund subscription even one day after subscription renew. They stay behind their policy and refuse to refund. I have test the product one day, pay for one month and forget the date of renew, with a single email before renew I would have close the account and stop it. Amazing way to help a new small customer. Not sure it is a good way to work for 59$. I have never send a wrong review before that's the first one.
14 de julio de 2023
Respuesta de Rainforest API
Hi Fabien. Thank you for taking the time to provide your feedback. We apologize for the dissatisfactory experience with the renewal of your subscription.
Our subscription renewals policy is designed to ensure seamless and uninterrupted service for our customers. While we understand that situations may arise where a refund is requested, we adhere to this policy to maintain consistency and fairness for all customers. We acknowledge that this can be frustrating, especially when it results in an unintended subscription renewal. We value your feedback and that of every customer.
Respuesta de Rainforest API
Hi Zack. Happy to hear you've found Rainforest to be a great solution. Thanks so much for the review!
Respuesta de Rainforest API
Hey Jojo! Thank you for taking the time to share your feedback. We're thrilled to know about your positive experience!
excellent service and support
That's an excellent service but it would be better if the data was updated since it's outdated sometimes.
-- Update --
The support was great and resolved my issue. The problem was my wrong request and not the product.
13 de junio de 2023
Respuesta de Rainforest API
Hello justmisam, thanks for the review! We'd love to look into any instance of outdated data for you. Feel free to write us at hello@rainforestapi.com any time! Thanks again
Terrible Experience
Terrible Experience.
Production Plan (250$) to use the method ASIN to GTIN.
10K request done with existing ASIN. Less than 10% GTIN result.
Support indicates they were investigating. No ETA provided. We waited 3 weeks. Nothing have been done.
Credits could not be transfer next month. Move to another provider.
2 de mayo de 2023
Respuesta de Rainforest API
Hi there. Sorry to hear that this was your experience. We looked into your recent ticket and are not seeing any investigation in relation to your inquiry. Unfortunately, we are unable to transfer credits from one product to another at this time.
If we are missing another ticket that was open for 3 weeks, please respond to that last email so the ticket can be reopened and we can assist you again. Sorry again for any trouble.
Great tool with a fantastic support team
17 de mayo de 2023
Respuesta de Rainforest API
Hi Carl. We're so happy you think so! Thank you for taking the time to share your feedback. You know how to find us should you need help again! ;)
Almost perfect service
Perfect service, fast and detailed, easy to use.
Unfortunately, results from bulk uploads are not friendly to handle.
30 de abril de 2023
Respuesta de Rainforest API
Hi Giacomo. Thank you for sharing your feedback! We're happy to hear you've found the service near perfect.
Unfortunately (you're right), CSV results from bulk uploads (Collections) are still subject to a size limit per file. For now, we split the results into smaller groupings in order to ensure smooth downloads across all Collections. Sorry for the inconvenience!
Quick helpful responsive
28 de abril de 2023
Respuesta de Rainforest API
Hi Nicolas. Thanks for sharing your feedback! Great to hear our team could help you out. Get in touch anytime with any future questions.
Review API not functioning as advertised
Unfortunately, I have not been able to get the intended results. Firstly, empty results are counted towards my token usage. This means that even when I don't receive any data, my token count is still being deducted. Furthermore, currently the custom review API responses give only the first page as a result, which is not helpful as I need thousands of pages of data. This has resulted in me not being able to use the service as advertised. I have reached out to the support team multiple times for help, but I have not received any helpful response for over 10 days. This is unacceptable, as I am still paying for the service without being able to use it effectively. I urge RainforestAPI to rectify these issues as soon as possible and provide the service that I am paying for. I am extremely dissatisfied with the service provided, and in its current state I do not recommend it to others looking into downloading customer reviews.
1 de abril de 2023
Opinión espontánea
Respuesta de Rainforest API
Hello Ian. Thank you for the review. We're very sorry for any issue you are experiencing. Our team would be more than happy to investigate any charges for empty results -- we encourage you to share an exact url for any empty result that's been returned. In the case that there has been a mistaken charge, we'll certainly return the credits to your account.
We acknowledge that there has been an issue with the review responses, which we've communicated in your support ticket. Any further update would be communicated via that ticket. Thank you for your understanding.
Stock data doesn't work most of the…
Stock data doesn't work most of the time, been down for weeks and weeks and still no answers. Not impressed by this and needs to be sorted
15 de marzo de 2023
Opinión espontánea
Respuesta de Rainforest API
Hi BF FBA Sellers. Sorry for this negative experience, and thank you for sharing the feedback. We're on it -- our team is working hard to get that fixed. If you have a question about your specific use case, please reach out to us at hello@rainforestapi.com.
Prompt and useful response and great…
Prompt and useful response and great product
17 de febrero de 2023
Respuesta de Rainforest API
Hello Steve. Thanks for letting us know about your great experience! Please reach out any time with any further questions.
A valuable tool for any Amazon seller
Just like the title states, this is a critical tool for any seller managing a large catalog with a lot of competitors.
The interface is clean, and easy to use.
27 de enero de 2023
Respuesta de Rainforest API
Hi A Satisfied Seller. We're pleased you are finding value in Rainforest. Love to hear it! Thank you for the feedback.
Superb service
Superb service, documentation, support and integration all at a competitive price. Love it!
28 de enero de 2023
Opinión espontánea
Respuesta de Rainforest API
Hi Tom. Wow, we couldn't be happier to read this! Thank you for taking the time to share this review.
Awful Refund Policy. Absolute Garbage of a Company
Awful company policies. They tote about the quality of their API calls but when tested it had a spotty success rate versus just simply using Amazon's add product page with the same UPC. I had only made less than 5% of my monthly allotted request limit and decided to cancel the same day I subscribed. I thus requested a refund and they claimed that all sales are final and no refunds or partial refunds were allowed and that when I cancelled I would lose immediate access to my remaining requests allotment. Absolute garbage company policies.
21 de enero de 2023
Opinión espontánea
Respuesta de Rainforest API
Hey there, sorry to hear your experience was far below your expectations. If you're open to it, we'd still like to troubleshoot your issue. We are confident in Rainforest's success rate and would love to get to the bottom of why you've experienced a spotty success rate.
While we do have a policy in place to protect our business, our customer success team would be happy to take a closer look at your issue to make this right for you! (hello@rainforestapi.com)
Respuesta de Rainforest API
Hi there! Thank you for the review. Happy to hear you are finding our API to be a valuable tool!
The best external API but slow
Everything is excellent but I think you can improve these:
1. API speed.
2. Provide refinements in a different endpoint, because the current way is slow and requires a lot of manual work.
21 de diciembre de 2022
Respuesta de Rainforest API
Thank you for the feedback, Juan.
In case you haven't discovered this yet: If you are running a large number of requests, it would make sense to use Collections to run the requests in bulk. You’ll get much better speeds overall as the platform runs requests in a Collection concurrently, and you can have up to 15k requests per Collection. Let us know if you have any questions!
👉 hello@rainforestapi.com
Great experience so far!
We're using the Rainforest API inside our Laravel project and really appreciate the proper returned data they offer.
Great experience so far!
25 de noviembre de 2022
Opinión espontánea
Respuesta de Rainforest API
Hi flowdee. We appreciate you sharing your feedback. Thank you!
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