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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company consistently emails you requesting quotes on parts that have no relation to anything. Multiple emails daily from an employee in India, requesting electronic components and valves. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fast repair late on Saturday afternoon - nice guy, professional paperwork / payment facilities etc . Had to wait for screen to be ordered but nobody can carry all spares for all phones . Wouldn't both... Ver más

Valorada con 5 estrellas sobre 5

Took note 3 in for screen repair ,turned out to be motherboard issue. Gave options without bias and explained each clearly. Only charged diagnosis fee after trying 2 separate screens and half an hour... Ver más

Valorada con 3 estrellas sobre 5

I had a new screen on my phone. When I collected it, it was obvious that the new screen had been scratched on the underside where it sits over a black area. Unfortunately the light from the button shi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos industriales
  2. Empresa de automatización
  3. Exportador de dispositivos electrónicos
  4. Servicio de reparación electrónica

Escrito por la empresa

Ralakde Automation is a global supplier and service provider specialising in industrial automation and electronic spare parts. Based in the United Kingdom with operational branches in the Czech Republic, India and the United States, we support manufacturing companies, maintenance engineers and industrial service providers with high-quality automation solutions, rapid delivery and expert technical support. Our core business focuses on the buying, selling and repair of new, used and refurbished industrial automation components such as PLCs, HMIs, servo drives, motors, power supplies, sensors and control modules from leading brands including Siemens, Allen-Bradley, ABB, Fanuc, Mitsubishi, Omron and many more. We also provide professional repair services for faulty electronic equipment, ensuring minimal downtime and reliable performance for our customers. At Ralakde Automation, we follow a back-to-back procurement and blind auction acquisition model to secure the best prices from suppliers worldwide. Our experienced Area Sales Managers work closely with customers to understand their technical needs, source hard-to-find components, and provide competitive quotations with a transparent pricing structure. With thousands of parts in stock, multi-warehouse logistics, and an expanding e-commerce presence, Ralakde Automation is committed to delivering efficiency, reliability and innovation to the global industrial market. Our vision is to become one of the world’s most trusted platforms for industrial spare parts, repairs and automation solutions.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

356 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,7

Todas las opiniones

(356)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Really great service

Really great service, friendly staff and not overly expensive. Although their location in an industrial estate found it hard to find, this is not their fault. I would recommend this company to everyone and use again.

14 de noviembre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Highly Recommended!!!

Good Communication, Competitive prices, and speedy service. Iphone 6s dropped on the floor LCD broken so I thought my phone was dead however perfect repair and looks new. Thank You

10 de noviembre de 2017
Opinión espontánea
Valorada con 3 estrellas sobre 5

I had a new screen on my phone

I had a new screen on my phone. When I collected it, it was obvious that the new screen had been scratched on the underside where it sits over a black area. Unfortunately the light from the button shines through the scratch. I didn't have time to return it, but I'm disappointed because this was obvious before it left the premises but they were happy to hand it over like it.

9 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Dear Jacqui , we apologise that you weren't happy with your repair, we must would have missed the spot for some reason, if you ever get chance to bring it to us please do, we will get that resolved for you under our 12 months warranty term. Thank you for the review.

Valorada con 5 estrellas sobre 5

Good service and worth the price!

I sent in an IPhone with water damage, which did not even want to turn on. However it had many files important to our business, therefore it was important to recover the files. I asked to get the files recovered, but Ralakde did one better and repaired the whole phone. In the end the bill was low and I had my phone back completely functional and most importantly with all my files. I understand that not every phone can be fixed with water damage, but at 19 GBP it is definitely worth a try. Depending on the parts that need to be replaced it can cost more, but still way cheaper than other companies.

8 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Thank you Jan for recommending our service and for leaving a review.

Valorada con 5 estrellas sobre 5

Gave me a 12 month warranty on a phone …

Gave me a 12 month warranty on a phone I bought for my son.
When I took it in it was fixed straight away.
Had my wife's screen repaired since and phone unlocked.
D is very professional along with ALL his staff.

7 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Thank you Kevin for recommending our service and for leaving a review.

Valorada con 5 estrellas sobre 5

IPhone 6 LCD screen replacement

IPhone 6 LCD screen replacement - Quick service & staff were very pleasant

7 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Thank you Naomi for recommending our service and for leaving a review.

Valorada con 5 estrellas sobre 5

Excellent service…

This is the second time I have used Ralakde and once again they are brilliant! They are very competitive and the service they provide from point of contact to completion is second to none. Would definitely recommend them.

5 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Thank you Colin for recommending our service and for leaving a review.

Valorada con 5 estrellas sobre 5

Knows his stuff

Reasonable prices, knows his stuff 5*

4 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Thank you Daniel for recommending our service and for leaving a review.

Valorada con 5 estrellas sobre 5

Very polite and helpful staff

Very polite and helpful staff. Recommended will definitely be using again.

4 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Thank you sir for recommending our service and for leaving a review.

Valorada con 2 estrellas sobre 5

Wanted a screen repair ended up with a dead phone

After initially sending my phone in for a screen repair, I had to return it as part of my screen was not working and unresponsive to touch. This was during them opening a new store so I had to wait around 2 weeks before I got it back, after a long wait I was happy to hear my phone had been posted back and sent to me. However that very same day I received it, went to turn it on only to find it unresponsive, the computer unable to recoginse it as anything, essentially dead and fked. So again sent it back, at my own cost, then after 2/3 weeks I found out that my phones had bricked because it tried to update when in the hands of engineers Andre whatever had happened since then caused my phone to essentially become dead and useless, now currently worth about a pound if lucky. The only good thing about this is customer service was good and obviously have a more competent team on that side than the engineers.

4 de noviembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Dear Chris, thank you for taking time to leave us a review, with due respects we returned the device fully working, but after you sent the device back to us we did inform you straight away that there is a fault with the software. Software was crashed during update which caused the phone to go into dead boot loop. And our engineers did try to resolve that for you under warranty even though we don't cover software related issues under warranty, but unfortunately we weren't successful because of the dead boot loop issues. Please accept our apologies for this issues. Thank you

Valorada con 5 estrellas sobre 5

My phone was water damaged beyond …

My phone was water damaged beyond repair but they kept me informed as to was was happening with from its arrival and answered any questions I had quickly. Great customer service, thanks!

29 de octubre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Thank you Emma for recommending our service and for leaving a review.

Valorada con 5 estrellas sobre 5

Excellent

I have had bad experiences with phone repair shops in the past , but this place is very reliable. I had a smashed screen and it was repaired within 20 minutes. Decent price, good service. What more do you want?!

9 de octubre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Broke my phone +charged me for it!

Charged me £19.99 and returned my (originally just water damaged) phone with a large crack across the screen.

28 de septiembre de 2017
Opinión espontánea
Logotipo de Ralakde Ltd

Respuesta de Ralakde Ltd

Phone was originally water damage, non working and physical damage, We have fixed the water damage and we let the customer know that the device needs a new screen as well in order to make the phone working again. We charge £19.99 for just the water damage repair which is non refundable stated on the description of the repair.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, quickly repaired my phone. Friendly staff. I will definitely use them again.
Thank you 😊

12 de septiembre de 2017
Opinión espontánea

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