Ramus Opiniones 

22
•
TrustScore: 2 sobre 5

2,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered Ramus salmon from Getir and it looks and feels weird.. like salmon from another dimension. Tasted weird too. Had a bite and in the trash. I wonder if the person who owns this place eats his... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Bought Salmon from this company, it look like it was in a fight with a shark, not butched properly, had fish fins left behind and start falling apart when take out from the package. It sposed to be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely loving Ramus and the selection of incredibly tasty fish dishes that I've been picking up from Bert's Barrow in Hillam recently. I don't think I've ever tasted fresher! These dishes have in... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I bought Salmon in Ramus through gopuff and I am sorry to say the taste was really bad. Plus, it has 20g less than it should.

Información sobre la empresa

  1. Pescadería

Información proporcionada por diversas fuentes externas

For almost 50 years, Ramus Seafood has built an award winning reputation for supplying fresh, premium quality, great value fish and seafood. Ramus is proud to be a member of the Sustainable Seafood Coalition which sets the strictest standards of ethical sourcing and sustainable fishing in the UK. Our British Retail Consortium (BRC) certificated operation in Grimsby ensures that our products are produced to the highest standards. Our fishmonger and delivery teams ensure your order will be with you - on time and in outstanding condition


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

22 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,1

Todas las opiniones

(22)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Worst salmon ever

I ordered Ramus salmon from Getir and it looks and feels weird.. like salmon from another dimension. Tasted weird too. Had a bite and in the trash. I wonder if the person who owns this place eats his own salmon… he should try it!

28 de enero de 2024
Opinión espontánea
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Respuesta de Ramus

Farid

We have multiple channels of communication (email / Facebook / X / Website) in which customers can communicate with us so that in the rare event someone isn't happy with our products we can put it right.

Unfortunately you chose none of these methods and have gone straight to Trust Pilot to leave a potentially damaging review.

We would have at least liked the opportunity to understand from which batch of product this came and if there have been any other issues - before we decide weather to send any replacement product out.

Sometimes in life - things go wrong. At Ramus we like to fix our mistakes. Its a shame you didn't give us that opportunity.

Valorada con 2 estrellas sobre 5

Not good Salmon

I bought Salmon in Ramus through gopuff and I am sorry to say the taste was really bad. Plus, it has 20g less than it should.

7 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought Salmon from this company

Bought Salmon from this company, it look like it was in a fight with a shark, not butched properly, had fish fins left behind and start falling apart when take out from the package. It sposed to be 240g, but it was only 180g, and it cost £5.

Avoid at all cost!!!

21 de mayo de 2023
Opinión espontánea
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Respuesta de Ramus

Dear PU,
Our apologies that you have not had a good experience with our product. It is a shame however, that you have not reached out to us via the various forms of communication we have (social media, website, phone, email etc) and made a Trust Pilot review your first port of call.
Our production facility operates to the highest BRC accredited standards, however it is not perfect. We produce many thousands of packs of fish and seafood daily and very occasionally we have a pack slip through the net (no pun intended) that shouldn't have made the retailers shelves.

However, in ALL circumstances of complaint we make sure the consumer of the product is left happy that we have done all we could have done to fix the issue.

It is with deep regret that you didn't communicate with us directly first to enable us to do this.

Valorada con 5 estrellas sobre 5

I don’t know any offensive words.But…

I don’t know any offensive words.But nothing like that is at all applicable to Ramus,service excellent,quality supreme and very knowledgable.Nearly as good as us and I cannot give higher praise than that.Our representative Tracie is attentive and extremely efficient Very very pleased we changed to them.
Regards Allan and Jo owners of The Royal Shepherd.

26 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Allan and Jo

We are very pleased you changed to us too.

Thank you for the fantastic review.

Team Ramus

Valorada con 5 estrellas sobre 5

Well suited to the independent retail trade

We have had difficulty sourcing a reliable northern fish supplier for some time for our retail shop. We are really pleased to buy from ramus and Keith has been really helpful. We have confidence in them at every stage from sourcing, to packaging to delivery. They justify their price with a consisently excellent product.

18 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Rob

Thank you for the wonderful review. We are very pleased that you enjoy our products and we look forward to dealing with you in the future.

Team Ramus.

Valorada con 5 estrellas sobre 5

Superbly fresh fish

Service & products are excellent !!
Keith especially has been most helpful when placing orders and needing product advice.

17 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Rachel,

Thank you, for your custom and review. It is much appreciated.

Team Ramus

Valorada con 5 estrellas sobre 5

Delicious products, unparalleled service.

We have been delighted since we were able to offer fresh fish to our customers. We have searched for a supplier for a long time to find a company committed to sustainability and offering such a high quality, good value product. Ramus has been a delight to deal with, our orders arrive immaculately packaged, on time and our customers love them. Looking forward to seeing what other products they introduce over time as we won't be looking for an alternative supplier. Really can't recommend them enough.

14 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Thank you so much for the review.

We look forward to supplying you our products for many years to come.

Team Ramus

Valorada con 5 estrellas sobre 5

Amazing products and customer service

We recently partnered up with Ramus seafood, and wow their seafood is of amazing quality and are loved by our customers. Would really recommend !
- Smithfield Butchers

14 de agosto de 2020
Opinión espontánea
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Holly

Thank you for the great review, it's a pleasure to service all our fantastic customers.

Team Ramus

Valorada con 5 estrellas sobre 5

Never Tasted Fresher

Absolutely loving Ramus and the selection of incredibly tasty fish dishes that I've been picking up from Bert's Barrow in Hillam recently. I don't think I've ever tasted fresher! These dishes have inspired me to look into more products that Ramus has to offer and have even got me attempting to cook meals that I'd never considered. Cracking place!

12 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Andy,

We are so pleased that you have enjoyed our products and we have inspired your cooking.

Thank you for the review

Team Ramus

Valorada con 5 estrellas sobre 5

A truly excellent fish supplier

We have been buying from Ramus for a number of years as we know that we can rely on them for really fresh fish and seafood. The team are really helpful, they have a lot of experience and it certainly comes through in the advice they offer on what’s in season. The drivers are prompt and helpful and we always feel that we have received a great product fairly priced. All in all they are excellent and deserve their 5 stars!!

12 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

It has been a pleasure to supply Weetons and we forward to doing so for many years to come.

Thank you for the review.

Team Ramus

Valorada con 5 estrellas sobre 5

Fantastic fish and fantastic service.

I can't recommend highly enough the service and the products delivered to us from Keith Stainthorpe and all the staff at Ramus. This fish is first Class!

11 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Bridget

What a wonderful review, thank you

Team Ramus

Valorada con 5 estrellas sobre 5

Fabulous company to deal with

Fabulous company to deal with, nothing is ever too much trouble. If only all suppliers could be this way! Special note for Keith who always looks after us.

11 de agosto de 2020
Opinión espontánea
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Liz

Thank you so much for the review, we do try our best to service all our customers as well as we possibly can.

Team Ramus

Valorada con 5 estrellas sobre 5

Can't speak highly enough of the…

Can't speak highly enough of the service provided by Ramus , Emily introduced us to the brand and has looked after us absolutely faultlessly. A great range which is proving to be a huge success. Many thanks again.

11 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Ed

It is a pleasure to service you with our range of Fresh Seafood

Thank you for the review and your custom

Team Ramus

Valorada con 5 estrellas sobre 5

Excellent service from Ramus

Excellent service from Ramus, Place my order with Keith Stainthorpe before 3pm who acknowledges receipt of the order and receive the delivery the following day by their own delivery team. More than doubled our fresh fish sales since taking Ramus on.

11 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Richard,

Thank you for the review.

Great to hear we have helped double your fish sales in a short period of time.

Team Ramus

Valorada con 5 estrellas sobre 5

Great Service from Keith!

Keith has been great helping us to get the right products at the right time! Thank you for keeping in touch with us!

11 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Amy,

Thank you very much for your custom and review, it is very much appreciated.

Team Ramus

Valorada con 5 estrellas sobre 5

Bakers of Nailsea Butchers made the…

Bakers of Nailsea Butchers made the decision to sell fresh pre packed fish for the first time ever as lockdown evolved. We were very fortunate to choose Ramus as our first supplier. Initially, the specimen pack sent to us was very generous, and packaged in a very consumer friendly way. After our first consignment, and indeed since then, the response from our customers has been extremely positive. We are approx six weeks into trading, and overall have been delighted with the new addition of fish to our product range.
Ramus have done their job with total professionalism, and we look forward to future business carrying on in the same vein.

Kindest regards

Toby Baker (Bakers of Nailsea Butchers.)

10 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Toby,

We are glad that the offer of Fish & Seafood is supporting your business ... We very much look forward to our continued relationship. Thank you for the custom, and your review.

Team Ramus.

Valorada con 5 estrellas sobre 5

Most delicious seafood on offer.

Can honestly say this is the most delicious packaged seafood that I have ever tried. All the food has been second to none for flavour and taste. I have tried many of their products and every single one of them was delicious!

10 de agosto de 2020
Opinión espontánea
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Respuesta de Ramus

Melanie,

Thank you for the wonderful review. We are very pleased that you enjoy our products!

Team Ramus.

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